Cheap Fare Guru — customer support sucks
Do not even think to book a ticket from them. I had purchased my ticket from newark to kolkata(travel date is end of April) two months back.Till that time there was no issue since I had not interacted much with their customer service.Two Week before when I had to cancel my trip, I called them up asking the cancellation charge for my tickets. One of their customer service guy probably Ron told me that they would charge 300 bucks for the same.I did ask them to cancel my ticket yesterday, Paul told me that since this is none refundable ticket they would not pay me back even single penny for it if I cancel my ticket. When I fought with them Paul told me that they would confirm the same with Jet airline and do let me know the cancellation charge. So far I have called them 7-8 times and every time they told me that they have not receive any reply from Jet airline and ask me to call them after 2 hrs. I'm being felt so cheated that I can't explain.
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