I ordered Wen from an infomercial I saw in September. After I received my introductory shipment, I set up an online account on their website. There is a link where you can change the shipping schedule, so I set up my next shipment to be sent in 16 weeks. The next shipment arrived in FOUR weeks and was much larger than I had anticpated. I hadn't even used half the product from my intro shipment. I was out of town at the time, so was unable to ship the product back to them in time to receive a full refund. I called customer service and received $30.00 off the $97.00 price for the shipment. The introductory price is only $29.95. They don't tell you the price goes WAY up after the introductory offer. (The containers are larger, but not enough to warrant the steep increase), so read the fine print. The customer service rep was very friendly and extended my shipping schedule. He claimed the premature shipment was a mistake, but I suspect this is a routine practice Guthy-Ranker (the distributer for Wen) employs to trick people into paying for more product than they need. They have a 60 day return policy, but by the time I found out about the error, it would have been to late to return the product. Sure, the brochure states that you'll receive an automatic shipment every 30 days, unless you adjust your schedule, but never informs consumers of the price increase. You don't find out until you get the bill for your next shipment. Also, YOU MUST CALL CUSTOMER SERVICE TO ADJUST YOUR SHIPMENT SCHEDULE. The website can't be trusted, even when it tells you your changes have registered successfully. Also, be aware that you will automatically receive all three of the Wen products in your shipment package, so if you don't want everything included, be sure to contact them directly. There is no way to adjust product preferences online.