Charter Communications - www.charter.com
Attempted to order high-speed internet through charter.com, but was unable to do so. Called [protected] at noon Pacific Time and was transferred from sales (Sundown) to tech support (Jack). Tech support informed me that their site is malfunctioning, and that sales can help me place my order. Tech support transferred me to sales but I was placed on hold and then I was disconnected. At this point, it is 40 minutes after the start of my call. I called back and spoke to Bao in tech support and told him what happened. Tech support transferred me to sales (Cori), who informed me that the hi-speed internet rate I requested is an online-only promotional product. I asked who could help me order the promotion, and she reiterated that she could not help me. I decided not to order internet through Charter and politely ended the call. All Charter employees were very polite, but no one was able to help me, which leads me to believe there is a problem with Charter's overall system and not with their point-of-contact employees.
I have had numerous problems with charter communications. I have been billed for the past 8 months at 2 different addresses for the same service. When I call to complain charter tells me I cannot be compensated for my time and that they cannot help me. Please do not sign up for services with this company... If there is another option in your neighborhood please take it. It will save you money in the long run!
I literally have called over 40 times! No one seems to be able to help me and now my bills have been sent to a collection agency. I will not pay two different bills from an address I do not even live at!
Charter communications is a fairly large company that has a serious issue with proper customer service. I have spent the past 30 days trying to get DVR service. It all started on March 27th with an initial call to change my service to Charter. While on the phone setting up my service I was not told by the representative that they were out of HD DVR's and had no idea when they could get another shipment.
The install tech showed up at my door and just said sorry. I immediately called cust service. I was 'guaranteed' to have an HD DVR in 30 days as I was on a 'list'. On the 27th day I decided to call in to check my status on the supposed 'list'. It took 3 calls, all answered by people in different countries around the world. The last one told me that the system update said that I would be able to get a DVR in SEPTEMBER!
I decided to go ahead and let them install one of the troublesome MOXI DVR's. The tech left without properly provisioning the box so I have sat here for three more days with a non functioning DVR. This is topped off by them cancelling my appointment today because the called the wrong number instead of my mobile. Charter has no concern for their customers. If there were ever a class action lawsuit against them I would be first in line to try and recoup the time that I've wasted trying to get my service setup that I have to PAY them for.
I have been on 13 calls over the past month each averaging over 40 minutes. I have had 6 service calls to my house in 30 days and have had to take time off from work for each.
I have Charter Communications and I think they are going to yank channel eight and my TV 9 from its channel line-up in July.
Charter is unreasonable their prices are high and their customer service is horrible.
Now as of the beginning of July there is not going to be any local news programs in my area where I live.
If a deal cannot be reached that’s that.
They have a lot of nerve taking away local television especially news.
Apparently they are very greedy at Charter and cannot be reasoned with.
I hope the people that live in my area realize they might not have local news anymore thanks to Charter.
I called charter to change an appointment. However, since the rep said I wasn't listed on the account I couldn't make any changes. They let me make changes in the first place, the reason the technician was coming out. So the csr explained that the tech would come out but couldn't make changes because the changes shouldn't have been authorized and I couldn't change the appointment. All the csr could say was that she was sorry and would not answer any questions and told me that I wasn't listening to her and then hung up on me. Alice should not be working anywhere if she has to deal with the public.
To begin with, Never in my entire life of 50 years have I ever experienced such an absolute lack of customer service and incompetence at all levels, as that of Charter Communications.
In the five years I have lived in my home, I have made approx seven appointments with Charter Communications for various internet, phone and cable TV concerns. In each instance except one, Charter has either shown up ridiculously late or not shown up at all.
I am an almost five year customer with Charter and spend over 200.00 a month for services.
On Monday, January 14, I made an appointment with Charter to have a moden installed. I was quoted an appointment for January 16 between 8 and 12:00. This from Charter employee Number one.
On January 16, the scheduled day, I called at 1145 knowing that they would of course be late and not call.
I spoke with Charter person #2, who advised me that the technition was running 30 minutes late and would be at my house shortly. Being lied to before by Charter I again called at 1230 inquiring when they would be at my house.
Charter employee number 3 advised me that they did not have a scheduled appointment for me at all. This was after employee #2 adsvied me that they would be at my house in thirty minutes.
I asked to speak to a supervisor, Charter employee (Supervisor) number 4, who advised me that she was sorry about the inconvience and that a person would be at my house today between 3 and 5.
At 5:15 with no one showing up, I again called Charter, this time I talked with employee number 5 who advised me that there was not a record of my appointment. After 45 minutes I was transferred to Charter Employee (Supervisor) Number 6 who advsed me that appointment was scheduled for the following day!
I asked this supervisor who I could speak to or write to complain about the way I was treated. This supervisor only gave me an address of corporate and no other information.
I am frustrated because Charetr lies, has no accountablity and we as consumers are just stuck with them. Who can we complain to?
Today, I took off work, all day, spent at least three hours on the phone with lying incompetent personell and the only thing I got was "We are really sorry."
What can we do as consumers to complain and make the govenment do something about cable companies that have absolutely zero customer service or accountability.
I know there are thousands of consumers like me that have lived through this nightmare, does anyone have any idea how we can complain to someone who cares about people and not just money and the bottom line.
I had Charter cable, internet and phone installed July 08 and I have had only problems with the billing. The advertising was misleading and the bill goes up every month. Customer service ***! We as consumers need to end their unfair practices. I called to speak with a supervisor and the representative would not transfer my call. I was quoted and it was written on the work order the amount I was to pay and when I received my first bill, it was double the amount. I reported Charter to the Better Business Bureau. I hope they listen to the customer.
The complaint has been investigated and resolved to the customer’s satisfaction.