Chain Reaction Cycles
Reviews and Complaints

Have bought many cycle parts from here and have always arrived on time and well packaged. Recently bought two tyres but one had a slight dent in the steel bead. They immediately said they were sorry and offered an immediate replacement. That is how you look after your customers. Just also bought some more parts and they were better packaged than the bike i bought from that terrible company tredz.in all chainreactions is a great company and highly recommended.

After making a purchase of a few items with chain reaction and getting a ?10 discount, I started reading reviews, which got me worried. I paid for 4 day delivery, after checking my on my order on day 2 it still stated processing which got me more worried even if I was going to receive my items, so gave them a message on live chat, they responded instantly and reassured me my item would be here within the time scale. The next day I had a knock at my door it was the hermes courier with my order a day earlier than expected, all correct and packaged perfectly. A service.

Ordered a Marin rift zone 2 with a discount including all duty and postage paid to California. I was worried about all the negative reviews but took a chance. Ordered June 27 and arrived July 5 via DHL (I also Tracked it the whole way). When it arrived I was extremely worried that they sent me the lower spec'd Marin Rift Zone 1 due to the box being labeled as such and not the Rift Zone 2. Opened it up and was extremely relived that they did in fact shipped
Me the correct bike and model. Bike was packed well with good protection. The bike shifts and operates well. Took a chance and either I got lucky or management has stepped it up.

Just ordered from the for the first time. Went this way as Amazon is out of control and is definitely not the cheapest route to buy anything any more by far. They were about $40 cheaper for two items, a stem and handlebar. On the first order, you get $20 off over $100 spent. I eclipsed that amount but didn't see that discount until after I made the purchase. They applied the discount afterwards and refunded the $20 back. Only thing that could go wrong at this point is shipping time since customer service is 10/10 and price is 10/10. I paid a little extra to have it expedited so if anything goes awry I will come back and report but otherwise it seems all good.

I ordered a Vitus Sentier VR 29 from CRC on Jan. 7,2020 and it arrived in Florida today, on Jan. 12 from DHL. Considering it's coming from the UK and it's Covid times, that's pretty impressive. It was very well packed and assembly took literally 10 minutes. The dropper post was already installed, so I just had to put on the front tire and screw on the pedals. Shifted perfectly right out of the box and everything was installed correctly.

I didn't have to deal directly with their customer service because everything went smoothly so I can't speak to that. It came with a QC check list with the employee's name who assembled and checked the bike, which is quite nice. Also came with a few little bonuses like reflectors, a bell, tube patches, and a multi-tool.

Based on my experience, I have no idea why there are so many negative reviews. I would definitely order from CRC again.

When I retired from work I was given gift vouchers for chain reaction cycles in Belfast. I used some money from the vouchers, but then decided to use the remainder to go towards an e-bike. I went to the Belfast store, who had limited stock but said more would be coming in soon
The next thing I heard was that the store was PERMANENTLY closed. I tried phoning, trying to access their facebook page and website without success

All I want to know, is how or where can I use my balance towards purchasing an e-bike in Ireland.

So, I recently tried to order some knee pads from Chain Reaction Cycles (chainreactioncycles.com) for the first time. Unfortunately, they never arrived even though they said they were delivered. I contacted CRC and they told me to deal with the shipping handler. It was a huge headache and I never got my money back.

But, being the optimistic person that I am, I decided to give them another chance and ordered some carbon handlebars. They arrived, but I noticed a flaw in the carbon that went all the way through the bars. Unfortunately, I installed the bars before checking them because I'm not the brightest bulb in the box and it was my first experience with carbon. I was disappointed to find out that I couldn't get a refund because the bars had already been installed. F me, right?

Despite my bad luck, I decided to order the same bars again, thinking that it was probably just a fluke that they were damaged. But, to my dismay, the same bars arrived and they were also damaged already. To make matters worse, they came in a weird box with no instructions, stickers, or anything else that the first ones had in the box.

I returned the bars yesterday and I'm hoping to get my money back. Although the prices at CRC are tempting, I don't think I'll be buying from them again. I mean, I don't believe that all three of my purchases going poorly is merely a coincidence.

Overall, I think that Chain Reaction Cycles has some work to do in terms of their customer service and quality control. While I appreciate the affordable prices, I don't think it's worth the hassle of dealing with damaged products and unhelpful customer service.

I made an order on Chain Reaction Cycles website 10 days ago. It took a while for them to dispatch my order, which I think was because the item was out of stock, but they didn't provide any information about it. After that, I had no idea what was happening with my order because the tracking number was invalid. I checked it every day on the courier site, but it always said "Our Item Tracking system has not recognized the number(s) that you have entered". I was getting worried, so I contacted the shop's customer service. They told me to wait for a reply from the courier, but I never got one.

Finally, I received messages (separate for every single item) that said: "Good news! We have safely received your returns parcel at CRC HQ and are already getting your refund ready"! I was confused because I didn't return anything, and I had never seen the items before. I lost 10 days (practically 2 weeks) waiting for my order, and I didn't get any explanation at all. I believe the parcel was never sent out, and it looks like a scam. Even if I receive my money back, I had to cancel a big trip that I had scheduled for this week.

I am very disappointed with Chain Reaction Cycles, and I will never order from them again. It's frustrating to lose time and money like this, and I don't want to risk it happening again. I hope they improve their customer service and communication in the future.

I gotta tell ya, I had a pretty bad experience with Chain Reaction Cycles. I mean, I read some reviews before I ordered from them and I thought maybe it was just a few people having a bad day, but nope. Turns out, they do this thing where they give you a fake tracking number when you return something and then they say it's lost in transit. And you can't even track it because it's a fake number! I checked out their Yelp page and bikeradar and it seems like I'm not the only one this has happened to.

So, I tried to talk to their customer service people and let me tell you, it was like talking to a brick wall. They just kept asking me the same questions over and over again. Like, I already gave you all the info, why do you need it again? And every time I asked about my refund or my product, they just asked me the same questions again. It's like they don't even care about helping you out.

Honestly, I think this is straight up thievery. They're selling products that people returned to them and not giving any refunds, so they can sell it for half price. That's messed up, man. I wouldn't recommend buying from them. Save yourself the trouble and go somewhere else.

I recently had an experience with Chain Reaction Cycles that left me feeling pretty disappointed. As someone who buys a lot of things online, I was excited to order two bikes from them and have them delivered to my home. I paid for shipping and eagerly awaited their arrival.

The first bike showed up a day early, which was a nice surprise. However, a week later, I started to get worried about the second bike. I reached out to the company to inquire about its whereabouts, and after a few days of tracking it down, I learned that it was with a freight company that doesn't deliver to residential addresses. This was frustrating, as the freight company was located two hours away from me, and coordinating a place to meet them was nearly impossible with my work schedule.

To make matters worse, the freight company was incredibly rude to me when I spoke with them. I finally decided to take a day off work to drive to their warehouse to pick up the bike, which was almost two weeks after the expected delivery date. When I arrived, I was shocked to see that the box was destroyed and taped back together with shipping tape. And to top it off, my pedals were missing.

I will say that Chain Reaction Cycles did eventually ship me new pedals, but I wasn't willing to wait another two weeks to ride my bike, so I had to spend an additional $50 on aftermarket pedals from a local bike shop. The worst part of the experience, though, was the way I was treated when I asked why they would use such a terrible shipping company. The customer service representatives were incredibly rude to me and refused to give me any answers until I filed a report. Even then, I didn't receive an apology or any compensation for my wasted time.

Overall, I would say that you get what you pay for with Chain Reaction Cycles and Vitus. While they may be cheap, the customer service and shipping experience leave a lot to be desired. I would recommend looking elsewhere for your bike needs.

I recently purchased two Brooks saddles from Chain Reaction Cycles, one in Honey and one in brown, as gifts for my biking friends. However, my experience with this online store was not a pleasant one. The brown saddle arrived in perfect condition, with the box, backboard, tightening tool, and all the necessary parts. But the Honey saddle was a completely different story. It arrived used, missing the box, board, tightening tool, and with a long mark in the middle of the saddle and a few small dents. There was no packing material to protect it during shipping either. It was clear to me that the Honey saddle was used and missing a few things.

I immediately contacted Chain Reaction Cycles and I am currently waiting for a reply. I hope they will respond soon and resolve this issue. These saddles were meant to be gifts and I cannot give someone a used, missing parts saddle. I know for sure that the Honey saddle is used because the brown one had a strong leather smell upon opening, but the Honey one did not even smell up close.

I am very disappointed with Chain Reaction Cycles for sending a damaged, missing parts, used saddle as new. I have bought one B17 saddle in the past and many of my biking friends have also purchased from them, but this is my first time experiencing such a problem. I hope they will resolve this issue soon, or else I will have to contact Paypal or my credit card company.

In case they try to say that they sent both saddles new, I still have the shipping box. It's so small that it can only fit one saddle box, and the used one was stuffed off to the side. This is unacceptable and I hope they will take responsibility for their mistake and make it right.

I gotta tell ya, my experience with Chain Reaction Cycles was a real bummer. I ordered this sweet carbon wheelset that cost me a pretty penny (over 800 bucks, yikes!), but when it arrived, all the accessories were missing. I'm talking hub adaptors, quick release, rim tape, and carrying bags - all stuff that was supposed to be included according to the product description. So I hit up their customer service and asked them to send me the missing items. But guess what? They couldn't do it! So I decided to return the whole darn thing.

Let me tell you, getting that return set up was a real pain in the you-know-what. I had to go through all these online chats and wait forever for responses. Finally, they arranged for the product to be picked up, and I sent it back. But when I got my refund, it was only about 80% of what I paid! What the heck, man? I sent them a bunch of emails asking for the full amount, but every time I got a response, the amount was different. And it's been over six weeks now, and I still don't have my full refund.

To make matters worse, there's no phone number to call and talk to a real person. All the communication has to be done through online chat or email, which takes forever and is super frustrating. Honestly, I would not recommend buying anything from Chain Reaction Cycles. Sure, you might save a few bucks, but if anything goes wrong with your order, you're gonna be in for a world of hurt. Trust me, it's not worth it.

Chain Reaction Cycles is not a company that I would recommend to anyone who needs their items quickly. I recently ordered a pair of shoes from them on Monday, and I paid extra for next day delivery as I needed them for a weekend ride. However, I was disappointed to receive a text from Hermes advising me of a 24-hour delay. I contacted customer services, who refunded my delivery cost and apologised, but they advised me that my delivery would arrive 24 hours late on Wednesday.

I contacted them again by email on Thursday, but I received no response. So, I went on Live chat, and the lady told me that the only option I had was to "keep my fingers crossed" that my delivery would arrive on time. I was shocked by her response, and I felt like they didn't care about my situation at all.

To make matters worse, their courier lost the package, and they refused to refund me at the moment so that I could order another pair in time for the weekend. I requested a manager call back, but that never happened. I was extremely disappointed with their customer service, and I would advise anyone to be very careful when buying from this company if you need anything in a hurry.

To add insult to injury, I received a call back from a manager at 4:30 pm, and they told me that they would not offer a refund until the package was returned. This was too late for me to order an alternative, and I was left without the shoes I needed for my weekend ride. This problem is with their supplier, but I cannot believe that their company policy is that the customer is the one to wait.

In conclusion, I would not recommend Chain Reaction Cycles to anyone who needs their items quickly. Their customer service is poor, and they don't seem to care about their customers' needs. If you need something urgently, it's best to look elsewhere.

I recently bought a Selle Italia saddle from Chain Reaction Cycles, but unfortunately, it turned out to be defective. I was disappointed because I know that SI products are usually of high quality, but sometimes things can go wrong in the production process. I started to wonder if Chain Reaction buys items that they know are defective at a very low cost and then sells them online, hoping that their customers won't notice or won't do anything about the defect.

After some back and forth, I did receive a credit for the defective item, which I then used to place another order. However, after waiting for 40 days, I still had not received my package, so I decided to make some inquiries. It turns out that CRC had sent my package to a courier that, for some reason, is not delivering to my country, even though it is a UK territory!

When I contacted CRC about this issue, their response was less than satisfactory. They simply told me that the courier would deliver my package when it could, without any indication of how long that might take. I was frustrated because I knew that it could be months, or even more than a year, before I received my package, if I ever did. I requested a credit for the goods I purchased, but they refused to credit my card.

In my opinion, CRC's actions are tantamount to theft. They are not taking responsibility for their mistake and are refusing to make things right for their customers. As another reviewer said, this is indeed "A good company gone bad". It only takes a short time for online retailers to meet their demise when they act like this, so I expect CRC will be gone soon. I would advise anyone considering placing an order with them to think twice.

I recently made my first purchase from Chain Reaction Cycles for some tubular tires. However, when I received my order, I was disappointed to find that I had been sent tubular clinchers instead. This was a big problem for me as they were not compatible with my tubular rims. I immediately went back to the website to double-check if I had made a mistake, but the description did not mention anything about tubular clinchers.

I tried to initiate an automated return, but was shocked to find out that I would have to pay over $20 for return shipping. This was not acceptable to me, so I decided to send an email to Chain Reaction Cycles to express my concerns. Unfortunately, I did not receive a response until several weeks later on 3/4/20.

When I finally got through to someone via chat, they claimed that they had sent me an email on 2/12/20 explaining that the tires were tubular clinchers. However, I checked all my inboxes, spam, and trash folders and could not find any record of this email. Even if I had received the email, I still believe that the description on the website should have been clearer.

In my opinion, Chain Reaction Cycles should have taken responsibility for their mistake and covered the return shipping cost. Instead, they lost a customer forever. I ended up placing the same order with BikeTiresDirect a few days later for just a little bit more money. The order was perfect, shipped for free, and I received it in just three days. I had none of the hassle of dealing with an overseas company like Chain Reaction Cycles.

Overall, I was very disappointed with my experience with Chain Reaction Cycles. I will never waste my time with them again when there are so many other good online retailers out there.

I recently purchased a brand new bike from Chain Reaction Cycles and was disappointed with the condition it arrived in. The packaging was not up to par, as the lever had poked through and caused damage to the bike. Additionally, there were chips in the paint that appeared to have been there before the bike was packaged. To make matters worse, the hub had been put together incorrectly and the locking cap was threaded incorrectly, causing the hub to have movement.

Now, I understand that a new bike may not stay in perfect condition forever, but I do expect it to arrive that way. I reached out to CRC to express my concerns and suggested a 10% discount refund to make up for the disappointment of receiving a damaged bike. Unfortunately, they were unable to replace the bike due to low stock levels, which is understandable given the current situation. However, they did offer to pay for the repair of the hub up to ?30 with a receipt, which was impossible for me to provide as I did not want to wait weeks before riding my new bike. They also offered ?80 in vouchers, which was close to what I was expecting, but poor customer care has left a bad taste in my mouth.

I ended up having the hub repaired by a friend, as local bike shops were too busy to take on any more repairs. While I appreciate the effort CRC made to rectify the situation, their poor customer service has made me hesitant to purchase from them again in the future. If there were readily available stock elsewhere, I would have returned the bike and never bought from them again.

Overall, I would caution others to think twice before purchasing a brand new bike from Chain Reaction Cycles. While they may offer a discount, the risk of receiving a damaged bike and poor customer service may not be worth it in the end.

Hi I placed an order for Hope Tech 3 E4 Mountain Bike Disc Brake Pads On 22 April 2022, the next email I received was to confirm my order with tracking number T00A1A0045927714 on reviving this email I realised my address was wrong. I tried everything I could to contact evri to correct this mistake, they confirmed I needed to contact chain reaction cycles to change this asap, so I did that straight away as the item wasn’t due to be delivered for 3 days. Chain reaction cycles confirmed they would inform Evri. Unfortunately the item still went to the old address. I had to go round there in hope that someone would be in. But unfortunately no one was so I left a note to explain the situation, but still haven’t heard anything back. I’ve done everything I can to try and sort this out. All chain reaction cycles said was they can’t do anything until the item is returned. that is not a acceptable solution as I have no item and no way of getting it back and I’m also out of pocket.

I wish to make a formal complaint regarding the above order, your customer service and policies. I placed this order late one evening then early the following morning found the same item £30 cheaper on your parent company Wiggle. I contacted you immediately however your policy is to price match with vouchers, which I didn't want. Attempts were made to cancel the order however it was not possible. The advice I was given was to refuse delivery, failing that I could return free of charge. I was not at home and delivery was accepted by my neighbour. When I attempted to arrange the return through live chat I was advised it would incur a £20 charge as I had not refused delivery. I was not made aware of this when I attempted to cancel my order and the transcript of the online chat should confirm this. Given my dispute I preferred to speak to someone in person. It took me 2 days to get through to customer services only to be told that unfortunately there was nothing could be done about the charge. I revisited my dispute with another member of staff who eventually agreed to reduce the courier cost to £10, which I accepted reluctantly. When asked if there was anything else I fed-back that if CRC had the same pricing policy as Wiggle this situation could have been avoided. Following this conversation I revisited CRC website and low and behold the item had been reduced to the same price as that on Wiggle. As you can imaging I'm extremely frustrated with the situation, the amount of time it took to to resolve my dispute, the outcome of which I find unsatisfactory and has left me out of pocket. All. of this was unnecessary and avoidable had CRC reduced the price to match that of their parent company Wiggle when I requested it. CRC would have received my business and I wouldn't have been inconvenienced both financially and with the time spent disputing the matter, which has also incurred me telephone costs.

I would appreciate a response to my complaint and hope you can see fit to consider some form of remuneration for my inconvenience.

Regards

Ruth Pryce

I have purchased products in the past from Chain Reaction with no issue however the last order was a disaster. It takes an issue with this company to really find out what they are all about. My order qualified for free shipping and I selected the longest time interval (10-12 days via mail Canada Post) which induces the least amount of cost since it is not expedited. Typically when Canada Post is used there are no extra charges. If a courier like DHL, UPS or FedEx are involved their border brokers will definitely add extra charges. For example my order was for $147.00 of merchandise and the extra charges totalled $47.92 due to DHL's involvement. Obviously a $47.00 charge on $147.00 would not be worth the online purchase. So the question to Chain Reaction is why did they involve DHL when previous orders did not with the same shipping option requested. Chain Reaction customer service would not answer this question and would not acknowledge their mistake. One of the items was not as advertised so I went on their site and followed through with their return procedure. Turns out it would cost $20.00 to return a $35.00 item (liner for shorts) that weighed nothing and could be sent in a envelope. So there system creates automatically a return shipping costs that would eliminate the feasibility to return an item. Best to avoid using Chain Reaction there are many better online companies.

"message:

From:"[protected]@chainreactioncycles.com"
Date: 20 september 2018 at 10:28:21 ist
To: [protected]@icloud.com
Subject: re: re: warranty ref: [protected] [#3613495]
Reply-to: [protected]@chainreactioncycles.com"

You have got a bike back at your store since more than 10 days.
My son, who is 17teen still have no money on the account.
Next step it will be to make it public and complain further with legal action included.

I spent many hours on the internet researching and choosing two pairs of sports training shoes which Chain Reaction Cycles advertised on their site as being in-stock. They were ordered so as to be delivered in time to be given as Christmas presents.
I had read mixed reviews about the company and oh how I wish I had listened to the negative ones! Upon completing my order I added on numerous pairs of sports socks to be worn with the shoes. A few days later I received an email to say that my order had been part-dispatched! I emailed the company to question why only part-dispatched? as they were advertised as being in-stock and would surely arrive as one complete package? A couple of days later they replied to say that an item (but did not state which) could not be included due to "fulfilment" reasons? and had therefore been cancelled! and that a single delivery package may not occur as items are gathered from many distribution centres and warehouses from around the world. I requested to know which item had been cancelled and was informed of it being one of the two pairs of training shoes! A further couple of days later I checked the progress on my "part-order" to see that the second pair of trainers had been cancelled by the company without any notification! a couple of days later they get back to me to apologise and blame "fulfilment" reasons? and that they were including a complimentary 5 British Pound e-voucher (which can only be spent at Chain Reaction Cycles!). I have had no true explanation of this goods dispatch failure and act of false advertisement. I would say that this company orders it's "copy/fake/replica" products from illegal Chinese manufacturers! BEWARE OF THIS COMPANY!*******