Chain Reaction Cyclescustomer service

B Aug 10, 2019
This review was posted by
a verified customer
Verified customer

I have purchased products in the past from Chain Reaction with no issue however the last order was a disaster. It takes an issue with this company to really find out what they are all about. My order qualified for free shipping and I selected the longest time interval (10-12 days via mail Canada Post) which induces the least amount of cost since it is not expedited. Typically when Canada Post is used there are no extra charges. If a courier like DHL, UPS or FedEx are involved their border brokers will definitely add extra charges. For example my order was for $147.00 of merchandise and the extra charges totalled $47.92 due to DHL's involvement. Obviously a $47.00 charge on $147.00 would not be worth the online purchase. So the question to Chain Reaction is why did they involve DHL when previous orders did not with the same shipping option requested. Chain Reaction customer service would not answer this question and would not acknowledge their mistake. One of the items was not as advertised so I went on their site and followed through with their return procedure. Turns out it would cost $20.00 to return a $35.00 item (liner for shorts) that weighed nothing and could be sent in a envelope. So there system creates automatically a return shipping costs that would eliminate the feasibility to return an item. Best to avoid using Chain Reaction there are many better online companies.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.