CeX / WeBuy.comipad mini 4

M Nov 25, 2018

I purchased a Ipad mini 4, Grade A and unlocked from you in 2016 later part off. Last week my Ipad decided it was not going to charge we had tried all the normal suggestions given and it was not working, anyway as I do not use it a lot I decided to sell it along with a small android phone and another tablet I had. The money was going to put towards something else I wanted and any spare cash would of been put towards Christmas as I am unable to work due to mental health issues (panic attacks & anxiety) depression and suicidal tendencies. We took the items to your Great Yarmouth branch, all was well at first actually they could not of been more helpful as apart from the ipad not charging it was in as good as condition as it was the day I purchased it. They had to get the bill of sale from another branch so we was told, to make sure it was it was still in warranty all the time they assured us they will sort the matter out with ipad one way or another. Then the following day we got a call it was just outside its warranty period, and there was nothing they could do, their attitude completely changed, you may as well of said bugger off just go as that what it felt like. Nothing was offered to us even if we paid to have to my ipad fixed which could well be just a new battery but they were not interested and would not suggest anything we could do. So basically now I am left with a useless Ipad which was not cheap to begin with at the time of purchasing. At the time of taking it in I was offered £158.00 for it. I shall be taking this further I promise you. Totally disgusted I thought CEX was treated their customers better than that, we never had any issues at your Lowestoft store in all the times we used it. But I can assure you I will not ever be using your branch in Great Yarmouth if thats how they treat their customers

Kind Regards
Mel Taylor

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