CeX / WeBuy.com — return
Ok so Iv purchase a phone from your shop on the 09/08/2019 at 15:00:49.
My daughter took it out the case a couple of weeks later for the screen to pop out.
So when Iv tried returning it to your shop.
Apparently the serial number is not the same on the receipt as the phone so I'm being told I didn't purchase it from your shop. WHEN MY PARTNER DID AND THIS SHOULD BE ON CCTV.
I'm very upset and need this matter dealing with ASAP because my daughter now doesn't have a phone after saving up her pocket money for ages to get one.. No help was offered from the members of staff in the shop.
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