Centerpoint Energy - Houston, TX — Very poor customer care service!
This past Thursday, I phoned Center Point Energy and reported a gas leak; a tech came out and found where the leaks were and informed me that they had to take our meter; they never told me on the phone that they might take the meter when I called; The tech told me that if we could have a plummer come out and fix the problem that we could still call them back and someone would bring the meter back before midnight. The plummer came and would not do anything until the gas company told him whether they were going to come back out. They said then that we would have to have a city inspector come out and then once we got cleared with him that they would bring the meter back.
Today the plummer came and fixed the problem at a charge of 1200.00 plus and once again we were told that the inspector would clear us and then the company would bring out the meter. We were told that the inspector informed Center Point at 245pm today and 5hours later we were still waiting for someone to come. I called the office again tonight at 8pm and was told they might could get to it but could not promise anything. We have been without heat for over 30 hours and both myself and my husband informed them of my health condition. And here it is after 11pm and no word back from them at all. They want the bill paid on time and we did everything we could do to do our part; my husband rushed out Thursday night and even got a new hot water heater. What does it take to get anything done; who do you call?