I placed an order with Cellspare through their website www.cellspare.com, expecting proper shipping and communication. However, after payment was made, I did not receive any shipping confirmation or tracking number. I attempted to contact customer service multiple times, but received no response. Weeks have passed, and the product is still not shipped.
Eventually, I had to request a refund, but that too has been delayed with no clear timeline or confirmation. This experience has been extremely frustrating and unprofessional. I trusted Cellspare to deliver as promised, but they failed on every front — poor communication, no shipment, and refund delays.
Desired outcome: I want a full refund issued immediately, along with a formal apology for the inconvenience caused. The company should also improve its customer service and order handling processes to avoid this happening to others.
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