CB2
Reviews and Complaints

My wife loves the pillows from CB2 therefore I love them too.

Was pleased with the assembly of our storage bench. Good communication to alert us when the professional would arrive. Once he got there, he was courteous, very professional and super fast! In and out very quickly with our piece fully assembled and put into place. Will definitely use again!

I purchased 2 sconces from CB2 online and Puralator delivered and they were stolen off the porch. Why 650$ sconces were left on my porch without a signature — why? So I contacted customer service and they said I had to file a police report and come back to them with a life report number so they could send me replacements. Then they just emailed me by accident revealing back and forth amongst them saying negative things about their customer. Despicable customer service.

I recently made a purchase from CB2 and opted to pick up my item instead of having it delivered. The item was on sale, so I thought it was a great deal. However, I had to wait for a whole month before I could pick it up. I was getting impatient, but I thought it would be worth it in the end.

To my surprise, the night before I was supposed to pick up my item, I received an email from CB2 apologizing for the inconvenience and informing me that my item was no longer in stock. I was so disappointed! I couldn't believe that CB2 would do this to me. I thought this kind of thing only happened at Neiman Marcus, but I guess CB2 is playing the same game now.

I felt like CB2's service was terrible. They made me wait for over a month, only to tell me the night before that my item was no longer available. I received a silly apology email and a $30 store credit that didn't do anything to make up for the inconvenience. I was so frustrated that I decided I wouldn't be ordering from CB2 again.

Overall, I was really disappointed with my experience at CB2. I thought I was getting a great deal, but it turned out to be a huge disappointment. I hope CB2 can improve their service in the future so that other customers don't have to go through the same thing I did.

I wanted to get my hands on a piece of furniture from CB2 (cb2.com) so I made an order on March 19th. I picked the standard shipping option that generally takes from 3 to 7 business days. CB2 charged my card on the same day. However, on the fourth business day, I was still waiting for my item to be shipped. So I called CB2's customer service to check on the status of my order and see what's up. They informed me that, although it's been four days since my order, CB2 can take up to seven whole days to ship. At the same time, they assured me that the recipient would get the order by the 28th. Everything seemed okay-ish for a while until today when I saw that the tracking info indicates that my item will be delivered on the 30th! Nine business days total! That's way too much waiting for me.

To top it all off, this order was supposed to be a birthday gift. Unfortunately, the recipient's birthday has already gone by. I'm bummed that this happened, and the whole experience was quite upsetting. If you are planning to buy something from CB2.com, take note that your item may take quite a long time to actually process and ship. It's a major letdown, and I would have avoided all the hassle and distress if only CB2 had told me that the processing time is not speedy.

I gotta tell ya, I had a rough time dealing with CB2. I was looking forward to receiving my Congo media credenza, but my experience with them made me regret ever making the purchase. They delayed my delivery twice, not once, but twice! And when the furniture finally arrived, it was clear that CB2 just didn't give a hoot about quality control. It was in bad shape, with a dent in the back corner, a messed-up left panel, and a chunk of wood missing from the same left panel, revealing my worst enemies -- the screws. Smh.

But wait, there was more! The top of the credenza wasn't even aligned with the base, and there was a nasty crack on the right side panel, going up like 3/4 of the way. The drawers were also faulty -- they didn't open all the way. Worse still, there were cracks inside the cabinets, and even the pointed screws of all things were sticking out into the cabinet spaces. Talk about a mess!

Of course, I tried to address the situation with customer service, but they just gave me the runaround. They promised a supervisor would call me back within 24 hours, but it's been 5 days now and nothing. They keep insisting on an exchange, but who has the time to take off work for that kind of nonsense? I already wasted three days on this.

Overall, I'm pretty disappointed with CB2. They've got a lot of work to do if they want to provide a decent customer experience.

So, I gotta say, CB2 ain't exactly blowing me away with their service. I ordered a rockin' chair for my lil' one, and by the time they finally get their act together and deliver it, my babe's gonna be too big for it! I was told it might take 16 weeks, but it's been a whole 22 weeks and I still ain't got my dang chair.

They kept sending me emails sayin' it was ready, but every time I called to figure out what was goin' on, nobody knew nothin'. It's frustratin' as heck, and I'm startin' to think it just ain't worth it. I'm a designer myself and I do like the style of their stuff, but man oh man, is their service ever appallin'.

I'm pretty sure this is gonna be my one and only time orderin' furniture from CB2. If and when the chair does finally arrive, I don't think I'll be all that excited about it anymore - I'll probably just feel resentful. It's a real shame when a company with good products can't get their act together in terms of delivery and customer service.

Received wrong stuff from CB2 and [censored] took me forever to finally talk to someone on the phone. The customer service was so rude like it was my fault they sent me a random lamp and some pillows instead of what I actually ordered. Like seriously, get your [censored] together CB2. After waiting for another 3 weeks and sending 50 emails, I finally got what I ordered. But then, I placed another order and AGAIN they messed it up. I am so done with emailing and calling, that's why I decided to take a drive for one whole day just to go to the store. I mean, who has time for that?

CB2 even charged me for a rug that was on backorder without giving me any heads up on what was happening. It wasn't until 2 days later that I noticed the refund on my account. I don't have time to deal with that kind of [censored]. But, I still need new furniture for my house, so I went ahead and bought another carpet.

Fast forward a month later and they charged me AGAIN for no reason. Like, are you kidding me? I mean, I don't mind having an elephant in my house, but I can't exactly drive to the store with that.

All in all, CB2 is a total mess and unreliable. But hey, if you're willing to risk it and don't mind the possibility of receiving some random [censored] you didn't even order, then give it a shot.

I wanted to try out CB2 and bought six items with a total cost of a whopping 3300 dollars. But unfortunately, my excitement was short-lived as the first delivery arrived with four damaged items. Out of four, only two were taken to the truck, leaving the other two behind. That was a big mistake on my part as they use it as an excuse to accuse you of damaging the furniture and keep your money.

The second round of deliveries did not improve things for me as they delivered two more damaged items. At this point, I was already fed up, and things started getting worse.

For the third round, I had to arrange the pickup of the first two damaged items and return two other items. However, to my dismay, they started accusing me of damaging something I did not touch. Their intentional delay in pickups by weeks made it worse as the liability was on me, and they charged me for the damage.

As of now, I am still waiting for a credit of 3300 dollars, which has not been done yet. And even worse, I have none of their furniture in my house. My experience with CB2 has been horrible, unlike my experiences with Anthropologie and west elm, where everything went smoothly.

In short, CB2 is a crooked and unscrupulous company that's a complete waste of money and time. Do not use their services.

I recently bought a couple of chairs from CB2 and I have to say, I'm not too happy with my experience. One of the chairs was delivered straight from the warehouse and the other was from the showroom. Unfortunately, the one from the showroom had some noise coming from it. I went back to the shop to let them know about the issue and they sent someone to check it out. The guy who came confirmed that the frame was broken and told me to put in a report that I wanted a replacement.

After that, I didn't hear anything back from them, so I had to follow up myself. To my surprise, the customer service agent told me that it was my fault and that they wouldn't do anything about it. I went back to the shop several times to try and discuss the issue with them, but they just kept refusing to provide any solution. Even when their QC came to check the chair, they did some tests that made the noise even worse.

I tried to explain to them that regardless of why it was damaged, they should offer a solution to fix the issue because I couldn't use the chair. But they just kept saying that it was my fault and that they couldn't do anything about it.

Overall, I have to say that this was the worst customer service I've ever experienced. It's really disappointing to spend money on something and then have it break so quickly, only to be told that it's your fault and that there's nothing they can do to help. I wouldn't recommend CB2 to anyone based on my experience.

Wow, I gotta say I was really disappointed with my experience shopping at CB2. I thought it would be a cool vibe and all, but I ended up having some serious issues when I ordered a rug from their website. Seriously, if I had known about all the problems people were having before I bought my rug, I definitely would have thought twice.

Here's what happened. First off, they didn't even have the rug I wanted in stock when I placed my order. So they said they would order it for me and have it ready for pickup at the warehouse in a week. Seemed pretty straightforward, right? Wrong. A week later I showed up at the warehouse to get my rug - and it wasn't there. They told me it was delayed and they weren't sure when it would be ready.

So I waited. And waited. And waited. Seriously, it was weeks before I finally got my rug. And the only reason I got it at all was because I kept calling and emailing customer service to bug them about it. Honestly, their customer service was the worst part of this whole thing. It's like they didn't even care that I was waiting forever for my order - no one ever followed up with me or gave me updates unless I reached out to them first.

To make matters worse, when I finally got my rug it was damaged! It had a big tear in it, and some of the threads were loose. Now I'm stuck in this whole situation where I'm afraid to cancel my order and ask for a refund because everyone else had so many problems with that. It's like they don't want to make it easy for you to return something that's not up to snuff.

Overall, I'm really frustrated with CB2. I don't think I'll be shopping there again anytime soon. It's just not worth the hassle and the stress. If you're thinking about buying something from their website, I would recommend looking at other options first. Trust me, you'll save yourself a lot of trouble in the long run.

Damn, CB2 is such a letdown, man. Seriously, don't even waste your time trying to order from them. I got screwed over big time. They told me my stuff would arrive on a certain date, but then weeks passed and nothing. Like, are you kidding me? But of course they had no problem takin' my money right away. And don't even bother trying to get help from their so-called "customer support." You can only text 'em and no one ever responds. And then there's this phone number you can call, but trust me when I say ain't nobody pickin' up on the other end. Oh, but get this - if you wanna contact 'em the old-fashioned way, you can always send 'em a physical letter. Are you frickin' kiddin' me? Who does that anymore? These guys are straight up cheaters and liars, lemme tell ya. Save yourself the trouble and shop somewhere else.

I recently copped a rug from CB2's website about a month ago, feeling like it would be the perfect addition to my homey vibes. However, upon receiving said rug I realized that it wasn't exactly what I had in mind. Disappointment flicked in and I knew I had to get it returned.

This is where the problem arose like crooked sappy trees in an enchanted forest that wasn't really enchanted. Customer service was nowhere to be seen just like how the sky can be blank when the stars decided to go out for the night. I tried calling them up to sort things out, but nobody picked up. My emails remained unanswered as well and don't even get me started on the texts.

Finally, after a week, somebody actually responded and gave me a return label. I was so hyped up when the package went back to them 15 days ago, ready to get that credit refund. But to this day I'm still yet to receive that money back into my account. Absolutely unbelievable, and I'm not sure what else to do. Every time I reach out to them I'm met with silence. Honestly, It's like they don't even exist.

The lack of customer support is equivalent to a wishing well granting wishes that it can't. Maybe CB2 should've thrown in the towel and not even put anything up on their site if they didn't have the means to properly assist their customers.

I gotta tell ya, we got a sofa from CB2 and at first we were pretty stoked about it. It looked just like it did on their fancy website and we were feelin' pretty fancy ourselves. But, lemme tell ya, that fancy feeling faded reaaaaal quick. The fabric started pilling like nobody's business. We reached out to the customer service folks and they told us to buy this gadget to shave off the pills. Now, you know I ain't the sharpest tool in the shed, but I do know that shavin' a sofa sounds like a big ol' waste of time. But, we figured, why not give it a try? We shaved that sucker three times and let me tell ya, them pills just kept on comin'. It was like we were playin' whack-a-mole, but instead of moles it was pills and instead of a hammer we had this dang gadget. But, you know what really grinds my gears? They didn't offer no discount or nothin'. We were just stuck with this pilly sofa. And don't even get me started on the quality. Sure, it looks pretty on their website, but in real life it ain't nothin' special. Overall, I'd say don't be fooled by their fancy website and pretty pictures. The service and quality just ain't up to par.

I recently had a really bad experience at CB2. I have to say, their customer service is horrible. I tried to talk to one of their managers, Matthew Meyters, but he wasn't very helpful. He didn't seem to know how to deal with customers at all. Honestly, he seemed like he would be better suited to work at a farmer's market selling vegetables. It's really surprising that a high-end furniture store like CB2 would keep someone like him on their team.

Long story short, I ended up returning all the furniture that I had bought from CB2. I don't think I'll be shopping there again anytime soon. It's really a shame, because I had heard such good things about them. But when it comes down to it, bad customer service can really turn people away.

CB2 isn't the best, bro. Like, I ordered this small thing that was supposed to be in stock, and I even shelled out extra cash for express shipping. And what happens? They send me a tracking email wayyy later than they said they would, and then NOTHING happens. No package, nada. So, I do what any reasonable person would do and check the tracking number, right? And guess what? FEDEX never even got it. I mean, seriously? So, I try to call CB2 like a million times, but it's like talking to a wall. I even signed up for that call-back thing, but no one ever hit me up. That's just not cool, man. Like, I get it if they make mistakes sometimes, but like, come on. You gotta be there for your customers, ya know what I mean?

I had to get something from CB2 and I chose a throw pillow with a pillow insert. It didn't go that nice as I had expected. The order was taking more than a week to be processed. When I was finally able to check on it, turns out they only refunded me partially without saying anything. Then, when the order finally arrived, I noticed it was just the pillow insert, no pillow cover. Yeah, again, no explanation whatsoever.

It was pretty frustrating, so I decided to give the Crate & Barrel call center a ring. But oh boy, it wasn't that easy! They just don't call you back, you have to try like five or six times until you finally get through to them. Finally, someone picked up and told me that the pillow cover thingy wouldn't be available for another whole month! Like, seriously? And that I should reorder it then. Such a hassle!

Even though I eventually got what I wanted, I was not very happy with the whole situation. I mean, it can be very annoying to wait for more than a week for a simple order to be processed, to be refunded partially without an explanation, and then to receive only a pillow insert with no cover. Plus, having to call a customer service that is hard to reach and only to find out that I have to reorder, again. It's not that cool.

So my experience with CB2 (cb2.com) was not so positive. Let me put it this way, if you're looking for a service that is fast, reliable and communicates well with its clients, then CB2 may not be the right company for you. I ordered a couple of chairs back in May and oh boy, what a ride it's been ever since.

Firstly, I was supposed to receive my order by the end of June, but as that date came and went, I became more and more frustrated that I had heard nothing. I decided to take matters into my own hands and called the company to find out what was going on. But lo and behold, nobody would return my calls, texts or emails. I was left in the dark and feeling quite helpless.

The only glimmer of hope came when the delivery guys called me up when other items I had ordered finally showed up. The only way for me to get a hold of the company was through them. I asked them where the rest of my order was, and they told me it was delayed and wouldn't be delivered until early August. Okay, fine. I can wait a little longer.

But here's where things really start to go downhill. Towards the end of August, I get a call from CB2 saying, "Sorry, none in stock." What? You didn't know this in May? June? July? It's like they didn't care at all about my order and just left me hanging. What a total scam!

In conclusion, I would advise you to save your money and give it to a company that actually gives a damn about its customers. CB2 may have some nice products, but their service is a real let-down. They should really work on their communication skills and their stock management if they want to keep customers happy.

UGH, CB2 and Crate & Barrel are the WORST! I just gotta vent about how bad my experience was with their online orders. Like, I paid in FULL for my stuff, but I can't even get anyone to reach out to me about delivery! I've been sending emails and calling their customer service line, but every darn time I get hit with a long wait time and no real answers.

And don't even get me started on the callbacks! They say they'll give you a ring once your spot in the queue opens up, but that's a bunch of baloney. I've been waiting for SIX DAYS now and still no word from CB2. Not a single ring or email back. What kind of lame-o service is that?!

I even tried calling up a CB2 store to get some help, but all they could do was confirm that my order was good to go. No help with delivery, no nothing. Atleast I got to talk to someone who wasn't a robot, though.

I mean, come on CB2/Crate & Barrel, what's the deal? I trusted you guys to be better than this, especially since you're supposed to be high-end and all that. But this is just straight-up poor customer service. Don't waste your time or money with these guys.

So let me tell you 'bout my experience with CB2. First off, our bed delivery was hella delayed. Apparently, they sold half of our bed to someone else, what the actual heck? So we had to wait two whole months until we finally got our bed. But get this, it was a hot mess. Like for real, the bed was poorly made and defective. And to add to all that, the technicians they sent to install the bed took FOREVER. I'm talkin' three hours y'all! They had to drill new holes and cut open new spaces just to get the frame to fit properly. And to make matters worse, there were screws missing left and right. Ain't no way that's acceptable, right?

So we reach out to CB2 and they offer us a measly 15% rebate. No warranty and no replacement parts, because guess what? That bed was suddenly discontinued. Are you kidding me right now? So we're left with only one option, return the bed. And even then, we gotta take it apart and wait until the CB2 technicians come and pick it up. And get this, we won't even get our refund until 14 whole days later! It's wild, I tell you.

All in all, CB2 has been nothing but stress and disappointment. I wouldn't recommend 'em to my worst enemy. Don't waste your time or money, folks.