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Castle Creek Cavaliers Customer Service Phone, Email, Contacts

Castle Creek Cavaliers
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2.3 3 Reviews

Castle Creek Cavaliers Complaints Summary

1 Resolved
2 Unresolved
Our verdict: Engaging with Castle Creek Cavaliers, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Castle Creek Cavaliers reviews & complaints 3

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Newest Castle Creek Cavaliers reviews & complaints

ComplaintsBoard
J
9:52 am EDT

Castle Creek Cavaliers deposit paid and still nothing to show for it

When I first reached out to Merle she was helpful and seemed genuinely interested in helping me with bringing home a new puppy. That soon disappeared. After I gave Merle my deposit to be on her waiting list things basically fell apart. I then noticed that the dam that was supposedly having my puppy was listed as a different color than what I was told. I double checked the Offa website and the dam was listed incorrectly there too. I then checked the health certification dates on a couple of other dogs and they did not match what was listed on the Castle Creek website. I reached out to Merle multiple times for clarification and she provided an explanation, but her words didn't hold much weight. In addition, she never contacted me to let me know when the dams where pregnant, or when the puppies were born. So, you're basically paying Merle upfront for nothing. Even four months later Merle has still not told me which puppies are left available for me to choose from. After I started to lose trust in Merle, I reached out to five other breeders, and not a single one asked for a deposit to be on the waiting list. Don't waste your time or money here.

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ComplaintsBoard
R
3:56 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Castle Creek Cavaliers - Report a Breeder

I would rate this business as a MINUS five stars if possible. Run - don't walk - away from doing business with this "backyard breeder". This customer, a 25 year educator with two master degrees in education & currently a fifth-grade elementary school teacher, decided to adopt an AKC Cavalier King Charles Spaniel because she wanted to own and train a...

Read full review of Castle Creek Cavaliers and 4 comments
ComplaintsBoard
E
12:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Castle Creek Cavaliers - Awful

I wouldn't advise anyone to get a puppy from this breeder, Merle Tucker. I purchased a puppy from her in July and she has had a cough the entire time we have had her and is still sick to this day! She has not taken responsibility for selling me a sick puppy nor has she reimbursed for any of the $8, 000 we have incurred in medical bills. This is not...

Read full review of Castle Creek Cavaliers and 14 comments
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Castle Creek Cavaliers contacts

Phone number

1 760-518-8160

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