The complaint has been investigated and
resolved to the customer's satisfactionResolved cartier jewelers — Poor Service
resolved to the customer's satisfaction
My (now) wife and I bought a set of wedding rings at Cartier costing several thousand dollars. we told them when our wedding was and they said they would resize and engrave our rings prior to the wedding in 3 weeks, the work would only take 2 weeks. after several phone calls near the end of the 2 weeks, still no rings. it wasn't until my wife went to the shop the day BEFORE the wedding that she found out they were NOT in the workshop, she had to go to the workshop and wait for them to be done. She was then told that the wedding rings do NOT come with a box - what then? a zip-lock bag? do NOT buy from this company - so sad a seemingly prestigious brand treats customers like this - buy Tiffany or some other brand!