Carson Pirie Scott Rowe Clayton Marcus Sofapoorly made sofa

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a verified customer
Verified customer

They delivered my $1800 Clayton Marcus sofa one week ago and it looks like it's several years old. Poorly made with threads hanging out everywhere, piping uneven, one sofa arm is larger than the other and the cushions don't line up and 2 cushions are sewn crooked!!! The stuffing is inadequate and the corners curl and they must have known when they did it since they stuck more batting between the covers. the cushions are already compressed at different levels (my 15 year old hickory chair cushion is in better shape!) and i haven't even sat on it much - what will it look like in 6 months?

my entertainment center...has huge chunk out of one drawer, one door hinge doesn't work right.

They sent someone 3 days after delivery to 'fix' the entertainment center and he was surprised at the sofa (he thought it was several years old). he took pictures and said someone would call me about the condition of the entertainment center and the sofa.

well no one called so i called customer service (again - 3rd time in one week). well, they said everything was okay per manufacture spec (really? it's okay to have one arm bigger than the other and crooked cushions and door hinges that are coming out on new furniture?) I complained, loudly...well, the customer service rep said she will talk with management and call me back

no one has called me back

what a total ripoff! the sofa will wear out before i can pay it off and they have no interest in standing behind their products

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