CarRentals.comrental car

This review was posted by
a verified customer
Verified customer

I wish I would have read this complaint board before trying to rent a car through I thought I had a reservation at the Cleveland Airport through Avis, but when I arrived at the Avis rental counter, the Avis rep said she did not have my reservation. When I called the Avis support number on my confirmation form, I was told my reservation was at an airport in Canada, which was a complete surprise since I have not been to Canada in 20 years. Anyway, I ended up going to several other car rental agents before I finally rented a car for $90 more than my original reservation. When I contacted via e-mail as they do not post any customer support phone numbers on their website, I was told I would be compensated for the difference in cost, but so far their customer service or support has not offered me any compensation. All I can say is you are on your own if they screw up your reservation as apparently they do this a lot. Several of the rental car agents at Cleveland said rental car reservations are often routed to the wrong rental car locations when customers book through third party web sites like What frustrates me is pretends to have a customer support function, but their only purpose is to avoid providing any helpful customer support.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.