Carrefour

I bought laptop from Carrefour RAK brunch 10 months ago, during these days I returned my laptop 4 times to fix the problem because it had a problem in software, unfortunately each time they took long time to fix it and I really need it because of my duties, and their is no alternator, finally it's totally not acceptable to get 4 times problem with new laptop during 10 months. I requested to refund the amount or exchange with another laptop or extend the time of grantees.
If not of all solutions I mentioned it above agreed, sorry I have to take official ways to get my right,
Thanks for co- operation

We purchased the fridge from Carrefour in August 2018. It is fitted with a twist ice maker which has broken under normal use. I am looking for a replacement.
I have wasted hours trying to contact a relevant Samsung department but met with either no replies or speaking to the wrong country [USA, Lebanon and Phillipines have replied, but not SPAIN]. CAN YOU HELP PLEASE?

In oasis mall, cashiers have 0 customer service. I am using this supermarket very often and self service machine ate often out of ordre. When i came there on 7tg, only one was working, and after i scsn half of the busket, it's stuck. I asked couple of times is there anyone to help with machine, but they looked and ignored. No reply.

On the same day i got a President sour cream, which had expire date 19/08/19. Direct i went home and put it in fridge. I opened it only today and saw that there's mold inside the pack. Waste of money. Very disappointed. This is smth you can't check before buying.

I came to your petrol station in Annecy next to supermarket. I used the first petrol pump and having placed my debit card in the machine, it went through all the process, until I came to press this pump for petrol and nothing came out. I tried this 4 times and it did exactly the same. I gave up and finally moved onto the next pump which worked. Unaware, carrifour held mor than £500 out of my account and is still holding this money . ? Who do you think you are as some massive company leaving me unavailable funds in a foreign country in my account. You left me in such a difficult situation and my account is still with holding this money? I shall copy this to everyone I know including every top manager I can write to . What a disgrace you are. This happened on Saturday 3rd of August! The funds are still being with held when all you needed to do was put " En Panne " on the pump. This must have happened to lots of people when it need not have happened at all . Bruce Redpath. When I go back to England, I will be reporting this to as many people as possible. This is not your money to hold!

Two week ago I made a complain that on 30th of june 2019 we bought a KENWOOD refrigerator from carrefour packages mall branch. Machine is not working properly. We are strictly not satisfied with the performance of machine. Fortunately an action was taken on my previous compalin and after 2 weeks and company's represntatives came yesterday and just gave us a hurried visit. Which disappoint us a lot and they even didn't tell us any thing about that. They just said "We Will See". It is an honour for me to thanks your management for this kind of compliment. Our food started contaminated because of extra frosting. But now this is last time I am gonna inform you to take an immediate and strict action on it and want a quickest response from your side wihtin couple of days. After two days I will be compelled to contact with your higher management and even consumer court as well simply. I assuredly disappointed from your services and would prefer to stop shopping from carrefour.
Thank you,

M. Iqbal
[protected]

Dear concern

I am the loyal buyer of Carrefour I am writing this with heavy heart I buy a chain necklace on 27/7/2019 while purchase sales representative ensure the quality of chain necklace but the chain colour changed very next day to purchasing date after putting query to your customer service cernter they simply denied to say it's company policy we can't do anything thing
I just want to know that is it Carrefour policy to sold the poor quality products if yes then please ignore my complaint and if not then please address my complain & take necessary action and in order to avoid next dissatisfied customer complaint

Note: Your customer service manager not bother customer grievance they are just here to say it's company policy via phone

Thanking you with anticipation

One of the worst service by cashier Ms. Pavithra mal shrini also the guy on 14th counter very rude, when I ask for the bag at 2000hrs, he said that on 8th no bag provided and refused to give bag and said if you have any concern then go and complain to customer care. Is this the way to behave with your customers?

Customers are not here to read all your notice or boards, your employees should guid the customers.

However when I went to central currency office I got the bag and why your cashier cannot prpvide one.

On 30 june 2019 I bought a KENWOOD fridge which is not performing perfectly. We complained lots of time but the staff is not cooperating us. Even they do not receive calls. Once their mechanic came he opened the whole machine and did some effort on it. But he told the company a false statement that fridge is alright. Fridge is still not working well and have the same issue of frosting in refrigerator part. We already bought lots of elctronics from carrefour just because of free delivery, free installation and a good refund policy. But this time I really disappointed with your services. It is i am complaining last time now it is up to u to take a quickest action on this. Otherwise I might would have to take a legal action and have to concern with consumer court which may cause a disrepute of your display centre.

Thank You,
M.Iqbal
Cell# [protected]

I purchased a side parasol in May this year from your store in Antequera. It has developed two defects. The winding mechanism is faulty and the parasol will not stay up. Also two of the ribs holding the canvas out have broken. I returned it to the store on the 26 July with the original receipt but was told there was no guarantee after 15 days. And therefore could not help me. I have an item I can't us as it is not fit for purpose and feel very angry.
I expect a full refund for the parasol.

Hi dear I have been in Dubai 40 years I visit every Carrefour of UAE excellent customer service but very upset from lucky one Mall brance I was visit my family first of all no one staff u give u smile our hi or hello if u ask something from them they are so rude answer u and behavior like this we feel we are beger they thinks why so proud full if staff are working in Carrefour I will suggest please hr explained all staff what is means of customers service meet and greet with customer please bring ur face smile 😊😀

I have purchased Yogurt with fruits on 13th of July from Carrefour at Stains ( 80 Boulevard Maxime Gorki, 93240 Stains).

When we returned, we found one packet to be open and leaking from the pack of 12. The open packet has contaminated other packets also. i am attaching all the product related pictures.

For a big chain like carrefour, such carelessness about food products is unacceptable. This can cause serious health issues to the consumers and may even result in Food poisoning in serious cases, which may results in hospitalization.

I demand the authorities to look into this matter of hygiene breach and compensation of Euro 5000.

If it is 70fils 50fils or even 25fils from the counter they will not give. I asked where is my change then they will let you wait for 10min to get change. What a pathetic service, no customer service at all, staffs are not friendly so rude! I would like to address this immediately otherwise i will let everyone know in social media for this wrong doings!

Awaiting a refund for an online delivery since 1 month. The order was cancelled on time and was never delivered. There has been no progress till date although I make calls on Daly basis to get an update. The customer care agent ensures that they will follow up on emergency basis and till date I haven't got a call back. My complaint reference number is 1215885. It's frustrating and disappointing to see the case being treated. To get an update from a department does it take a month.? Please take up the matter to a higher authority. I have relentlessly followed up with the customer care without wain and reply's are always the same .Justin Joy, Abu Dhabi, Tel: +971 [protected]

I raised a complaint immediately after purchasing the Lenovo tab dtd 3.5.19 that 500 points not added to my card. They said it happens some time and we have lot of complaints like this and registered mine as well. I have been following up for resolution since then and today I got reply that same has been rejected as card was not swiped ?😳
They should have taken it up at same time if it's card related issue . This is totally unfair with a customer. Pls resolve the issue on priority since it is delayed by more than 2 months.
attaching follow up emails and bill copy

Bonjour, s'il vous plaît être conscient des informations incorrectes dans votre magasin. Le whisky est produit en Ecosse et non en Angleterre

Beaucoup de gens sont maintenant très mécontents de voir cela.

C'est comme dire que votre meilleur vin de Bordeaux est allemand et le vendre comme ça

C'était à Ville-Bocage. Peut-être que c'est une erreur locale seulement ou est en fait à travers les points de vente Carrour.

Merci de m'aider avec cette plainte et s'il vous plaît contactez-moi pour une mise à jour lorsque cela est possible

Steve Brown, [protected]
[protected]@gmail.com

Dear Sir,
Good Morning
My Name is Abbas yesterday I purchased Sea gate hard disk 2TB auto back up plus from Carrefour, In Deira city center. When I came back to home, And I searched on |Amazon website, I found a very cheap price then you with a warranty too,

I bought from you in 360 aed only. But when I searched, I got the price only 279 aed on an online website.

I am your regular customer and since from the last 10 years I am buying goods from Carrefour only

But this time really I felt disappointed, that I got an expensive price from you. Why you are charging more price than Online websites.

Please reply to me about this situation. Because I am feeling cheated

Thanks
Abbas

+[protected]
[protected]@gmail.com

Order # [protected], was cancelled on 29 june and still afterwards I was charged the delivery 15, cancellation number 1213350, shame on you, its been 14 days am asking and now I discovered I cannot call, you blocked my number? who are you people, shame - shame - shame on you and you bad customer service. be advised, I am publicly complaining everywhere about your unathoarised charging my card and not returning the money you took, this is not your money, you are a disgrace.

Dear,

I purchased two frocks from dalma mall Carrefour branch late night yesterday. On the display mentioned 10aed for each frock. After the billing, it showed 15aed for each item.

Same time, i approach customer care department and they advice to me to come back tomorrow as the time was for closing.

Please check the attached photos of display and bill for your reference. Kindly return my remaining amount as soon as possible.

Thank you
Sunil
[protected]