[Resolved] CareCentrixI have not received refund check

K Sep 05, 2018

In June 2017 I was sent a packet of bills by Carecentrix for Cpap supplies. Thinking this was patient responsibility after insurance-I paid it. In February 2018 I realized my insurance paid those bills also. I called Carecentrix and they said it was an error and they would refund me 1356.17 by check and send it in the mail in 6-8 weeks. I waited the 10 weeks and called back. They said they did not understand why I hadn't got it and said they were "escalating" it. You will get your check in 4-6 weeks. I called April 18, 2018 and talked to Priscilla at ext. 112015. She said I will go talk to my manager. I was on hold an hour and she said we have moved it to the top of the list to be sent. You should have it in 30-45 business days. Never came! I called Priscilla back on July 5, 2018. Where's my money Priscilla? She said Katie her manager put it through on June 22, 2018 to be sent out. I should receive it in 4-6 weeks. I waited 8 and called Priscilla. After being on hold an hour she came back and said her team leader Lynn told her it was waiting to be signed. It will be 4 weeks! I said so 4 weeks til it's in my mailbox? Yes ma'am
I have started recording our conversation. Please do the right thing and pay someone what you owe them. This is wrong and illegal.

  • CareCentrix's response · Sep 06, 2018

    Hello, We are sorry to hear that you are experiencing difficulties. In order to help us best serve you, we ask that you email us at [email protected], with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing.

    Please be sure to include Reference Case #0076in the subject line.

    Once we have this information, a member of our support team will reach out to you directly. Thank you.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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