CarHop Auto Sales & Finance
Reviews and Complaints

I am receiving harassing phone calls, and I do not have any association with these people, I do not have an account with UAC nor with Car Max, I am on the National Do Not call List.

I just returned a car to Car Hop last night and got my SOD from UAC. I will NEVER buy a vehicle from them again. I was given the runaround on the phones, hung up on, denied warranty work, received a bad transmission as a replacement for my bad transmission, plus put almost $1000 into repairs in addition to my $500 down and on time payments. Horrible customer service. Good thing I was persistant!

I currently have a car from hem pay on time every week and have put less than 3, 000 miles on my car in the 5 months that I have had it I told them when I got the car i noticed an electrical issue and a few other things paid 1, 000 bucks for sales tax etc. now my car is sitting at home awaiting a tow truck to take it to their "shop" which is nothing more than a salvage yard called H and W. i have been lied to by uac, car hop and their warranty department. I am wondering if the salesman cody edwards lied to me about this so called sod letter that I can sign relieving me of an debt to uac for the vehicle. he told me I could do this if the sales tax and such had been paid and I have the car towed to the lot and sign the sod letter that uac nor car hop would seek further payment or legal action and would not report it as a voluntary reposession. keeping my fingers crossed

So, you're saying you had the car for either 18 months or you drove it over 18, 000 miles, right? I have a feeling you have left out a whole lot of details, here.

I have the same problems... I have purchased a van and the WARRANTY company needed to fix a bad engine. After having it in the shop for a month... they put in another used BAD engine. They were told this by the garage and told again by another garage who replaced oil seals AND transmission. Of course by now, my warranty has run out and they deny any wrong doing. I am now seeking legal action.

Wow welfareHater2010. Dont be talking alot of ### when you dont even know the guy. I bought a 98 Windstar from Carhop and didnt tell me how much it was till after we signed the paper and let me tell you something there are so full of ###. 8200 for a van that broke down the first day and they happen to be closed when it happen then they didnt want to pay for it to get towed which wash bull ### when you stuck on the side of the freeway with a 10 year ol and a 2 year old then tell me the alternater was not there problem. The van is only worth 2000 on blue book and spent over 3000 in repairs.

Hey Idiots, when you went there and they treated you sooooo bad, brow beat you over YOUR BAD CREDIT, and never gave you choices, and put you into a car that was sooooo unsafe...WHY DID YOU DO THE DEAL? WHY NOT JUST WALK AWAY? Just a question..from a halfway intelligent grown up. Stop Blaming Others you BAD CREDIT DEADBEATS! PAY YOUR BILLS AND THESE THINGS WOULDN'T HAPPEN, YOU BIG OL DUMMIES!

Yes they are a true rip-off now they are trying to sue me!

This place really rip people off! be very glad you returned the car!

Hmmm, Ive been through some difficult times which ruined my credit. I'm looking for a car and have seen the carhop ads, so doing due diligence first. Obviously, this company is not to be trusted.

I just bought a car from Car Hop the salesperson Shawn kept telling me that this car was an awesome car low mileage for the year . When test driving the car i notice that the car had brakes issues and the car shook, and their was noise when you stepped on the breaks also it have few dashboards lights on. Shawn assured me that the car was inspected before they put the car on the lot and that he would write everything into the contract and for me to go get everything looked at within 20 days at one of their shops. He even gave me the card to the shop. I made the appointment took the car into the shop only to be told that the car was not safe that they could not let me take the car . The brakes pads, brake shoes, shock absorbers, , struts, control arm and alternator and now wiring had to be replaced . I have been going back and forth with auto repair shop and Carhop on fixing these issues that was in the contract they refused to cover some items was even told by the manager that parts very expensive for the car. I then found out that their was recall on the car ignition switch which can cause the key to come out while driving and the ignition switch plate which can cause the airbags not to deploy was not fixed before the car was sold. I complained on Friday about going to the Attorney General manager Ashley told me to go ahead and this morning woke up car has been disabled . Payments have been on time for this car bought the car for my daughter to have way to get back and forth to college and my husbands deployed right now ( what a mess !).

Well this week coming up I will be trying to take my car in to get fix hope car hop fix what I am paying for if not no more car notes from me, chapter 7 or 13! Lol

Good morning people I feel the same way I bought I car with car hop not due to the fact of not paying my past bills yea my credit is a lil shot but that's due to being a single mother of a child whom had disabilities. I bought a 99 Chrysler cirrus the 1st month I had ot the tire rods an boil joints went bad whi le driving on the highway basically could have killed myself my son an people next to me.. good thing is they did fix it after me going off now 5 months later I am looking into trading it In got another dealership to look at it a basically let me know its been in 3 crashes an they frame is so broken if I was to hit or get hit the engine would be in the cab of the car.. also car facts has it down where ot should have been distroyed after a crash in 03.. let me get this straight I don't mind paying 7000 for a car right now cause my credit ain't perfect not the problem but when they can sell a car to a family an know it could be dangerous that's a probem I have done a lil resreach an there r laws against this yes they said the lemon law doesn't work for used cars only if sold as is we have extended warranty an it very much qualify please look at your state laws... please be safe

DUH! I mean when you buy a car from car hop you know what your getting into. Read your paper work its your fault for signing the papers and being so naive. Why do you think every other dealer slammed the door in your face [censored]. Clean up your credit and quit yer [censor]in!

Stupid car hop I hate them. I took thier car back whithin 72hours and they still haven't refunded my money Down payment. They tried to charge me 7000 for a 1999 alero that had been in a previous accident I.knew this Bcuz I had the car inspected by my friends mechanic. And when I went they got do mag and told me I would get a check ina week. And nothing I'm going to start showing up at their dealership until I get my money back Wtf!

car hop is the worst of worst i bought a 97 intrepid from them this car as cost me over 2, 500 dollars in repair costs, but the worst thing was that they sold me a car that had the subframe was cracked the motor mounts were broken the shop told me that for one thing it was unlawful to sale a car like that the Damm motor could have fallen out at any time just dropped out while driving yes thus killing me our the person driving next to me.
WELL I WILL SEE CAR HOP IN COURT..

I dont see what the problem is. I bought a car from carhop and had multiple problems with it. All the problems were to be expected, (ITS A USED VEHICLE! MEANING PREVIOUSLY OWNED BY SOME [censored] TEEN THAT DIDNT TAKE CARE OF IT!) but after 10 months the engine and transmission blew and I was out of my 18000mile warranty, as I travel alot for my business. After 3 weeks of haggling and getting the mechanic to back me up to prove that it wasnt my fault, but a preexisting condition with a bent frame from a previous accident they just put me in a new car. I have had the car for almost 6 months now and no problems.
If you bother to talk to the people in home office and make them understand your situation instead of just blowing your top and cussing them out like I bet almost all of you did you just might get them to handle a few things for you.
Like the old adage says.. "you catch more flies with honey than with vinegar"
No Im not a carhop employee.. I own and operate my own business and when all the major car companies didnt want to deal with me because I couldnt "PROPERLY PROVE MY EMPLOYMENT WITH PAYSTUBS" carhop not only worked with me but got me in a damn nice car and when I had the problems I had they took care of me even though the warranty department said screw you.
My point is, why dont you people talk to them and have some patience to get the right person to help you instead of just losing your temper. Once you get the reputation for losing your temper with a company, noone wants to deal with you and you will ALWAYS be treated as hostile.

Welfare Hater - Car Hop was a common dealership in the apartment I lived in and the people were all in the military and I would see their cars break down. They were all working but not as wealthy as they needed to be to have a brand new car. Also, you can go 25 other places with bad credit, people are just too lazy to look around.

You know what's interesting, Eric? Not once, when I bought my car three weeks ago, did they state that there is a 72 hour Satisfaction Guarantee, which also isn't stated in any of the paperwork. I have read it all in painstaking detail. During the paperwork signing, I even had them write in an addendum that stated they would fix a problem I pointed out with the ball joints near the driver's side, which they have yet to honor, despite the fact that I had to have the transmission replaced TWO WEEKS after receiving it. Do you honestly believe that anyone with, at the very least, the mental capacity of a geriatric chimpanzee would consider that an "unforseen probem?" I was, however, clever enough to realize there was a clause in the Arbitration Agreement that allows you to withdraw it within 14 days of signing, with a written revocation. Needless to say, CarHop will be hearing from my uncle. He's an attorney.

Oh, and WelfareHater, some of us aren't worthless inbreds with no comprehension of liability or social obligation, but rather, are victims of criminals who prey on the naivete of good-hearted people.

I went to carhop in des moines today as i desperately needed a vehicle to get back n forth to work as i live out in the country and no one on my line comes from this direction. i was upset at first because i was told it would take less than a hour if i had everything. and it took over 2. but thats not a huge deal to me if they can help get me into a car. my credit went bad from when principal laid off thousands of us back in 08 and i had to give my vehicle back and move back home and it was hell. since then ive worked temp and part time jobs until the past year ive been at a good place making really decent money and can work alot of ot if i want. so i understand i will be paying more because my credit. the guy that worked with me was pretty cool and nice. i went in wanting a truck or prefer a truck with 4x4 because of living on a farm and in the country where in winter my road doesnt get plowed out till about 2 pm and my shift starts at 5. i guess i wasnt able to be approved for the silverado or f150 4x4 they had. but i was approved with 150 down for a car i actually liked and thought to myself that maybe it would be the smarter decision to get a car and save on gas since i seem to travel alot. i told him when i first went in that id want a truck but also like the grand prix/bonnevilles like 04 up style and monte carlos etc. well i got approved for a monte ss that is loaded with everything even heated seats and moon roof. before i even got in the car i said the one thing i have to have is ac. if it has ac that works but is just low on r134 i can afford to put a can at 8 dollars a can in. no biggie. and he said actually if i can stop by when the shop people are there they can fill it up (i live hour away)... anyway i sign the paperwork and go on my way. so far ive had the car maybe 12 hours as i write this. and for the most part i like the car... but i was very upset when i got to walmart to buy a can of refrigerent and low and behold theres not even an AC compressor, its just a bypass bracket thing. the lines look like theyre just left open. idk if carhop did that or if whoever owned it did it because they couldnt afford a 200 300 dollar pump. but regardless, i said the 1 thing i need is AC. now some people wouldnt care to much about it but for 1 i work in a factory and sauna every day for 10 to 14 hours and my drive home i want to be comfortable not sweating the whole way home. but the biggest reason is my dad (disabled) doesnt have a car so i have to take him around when he cant find other options to his dr appts etc and he does not do well with the extreme heat like were getting now in july. and there are a couple other things i noticed with the car like the dash lights a couple of the gauges flickered when id go over bumps and the RPM tach light is completely out. again maybe not a huge thing. but luckily i read over my paperwork and they have a 3 day satisfaction where i can return the car by july 14th and get my refund of my down payment. so i will be going up monday to see what happens and i will update my review then. I like the car and i think i would like to keep it even tho im paying almost 190 every 2 weeks for 2 and a half years for a vehicle that if i could buy for 4000 outright and no issues. I will try to keep my business with them if they will either let me choose another vehicle or if they install the AC to a working condition before the 14th. otherwise i did stop at another dealer before carhop and found a grand am for 3000 there and 200 a month. but i had to have 500 down which i dont have today. im just glad that i noticed it now and not during the winter and that i decided to read my fine print which there is one line in all that paperwork u get that says 3 days. maybe now i can get that silverado that i originally wanted. i guarantee that they will still make a ton of money on the truck vs the ss. we shall see what happens.

My husband & I purchased a 1999 Dodge Grand Caravan in December 2012. We needed a good family car as we are expecting a baby daughter in June 2013. We went to Car Hop in Des Moines Iowa. They ran my name & credit information. I was able to get the loan for the van. They put my name on all of the paperwork, allowed me to put $50 down payment, tax, title, registration fees, etc. my total came up to $300.00. Whenn I got the money order & put the money down--they allowed us to drive the van off the lot. The salesman advised that we will need new brakes, rotors, & calibers right away. I had made a payment arrangement to make my first payment right after Christmas--seeing as that's when I would get my paycheck. They "noted my account" with the arrangement. UAC had fit when I made my payment on 12/26. The "account manager" claI'ms that my van was up for repossession. I went rounds with her, screamed, yelled, argued, & fought with her. She claI'ms she was canceling my tow to have my brakes fixed & that she was having my van repossessed. I drove up to the sales lot, my husband & I fought with a different sales man than the one who sold us the van. This guy claI'med that he would not help us because my payment was late--even though I had an arrangement noted in my account. The repair shop came up to the sales lot, towed my van (for free) to the repair shop & replaced the brakes, rotors, & calipers. I picked up the van 2 days later. Whenn I picked up the van, I was advised by 2 of the mechanics that they use used parts when fixing vehicles. Whenn I asked if my brakes, rotors, & capsules were used--I was not given a strait answer (which makes me wonder if I got new parts or used parts). It was just (seriously like 2-3 days) before the brakes were fixed that my power steering pump blew out. Whenn the brakes were being fixed, the repair shop was told to fix the power steering pump. They did not. They did not even look at it. Whenn I got the van back, I I'mmediately called the warranty department & told them that I needed the power steering pump replaced. (To make a long story short), I went several rounds with the warranty department & all I kept getting told was that "it was MY responsibility to pay to have the power steering pump replaced, because it is not covered under my warranty". It literally took 7 long, grueling, hellish weeks & 4 days for them to replace it. The only reason why they did & why it was covered under the warranty is because I had called the State Of Iowa Attorney Generals office. They forced the warranty department to fix my power steering pump at no cost to me. Whenn I took the van in, I was quoted a "new part price" for the power steering pump, however when i got the van back, there was no "new part". The only thing I can tell is that they either patched the one already in the van or they ground down a used part & put it in there. Either way I was taken advantage of. I've been making my payments on a regular basis & getting them in on tI'me or early--however because I am not doing the automatic payments I do not qualify for the extended warranty benefits. Whenn I had an issue & was only able to make a partial payment 2 weeks ago-- the UAC rep i spoke with talked down to me, calling me horrible names, telling me I'm stupid, that I'm not being responsible, that I'm a failure, & that she was better than me. Whenn i asked for her supervisor she cussed me out, called me names, & told me to "f*** off". I hung up on her, i went up to the sales lot crying, when i got a call from my "account manager" she worked with me, allowing me to make a parital payment & then the rest when I got my next paycheck. Whenn I called back 03-15 to inform her that I would have my payments in 03-18 no later than 630pm, she advised me that the rep who i hung up on, went into my account AFTER i spoke with my account manager, & noted my account--the rep noted that I would have my payment in by 7am 03-15 & that if it was not in there, that my van was to be repossessed that day. My account manager put a "repo protection" on my van stating that the prev rep had no legal right to do what she did. I also advised her that when the repair shop fixed my power steering pump, that a large hole was put in my power steering hose--leaking all over my serpentine belt. This caused the belt to fall off & the van to have mechanical issues. When I spoke with UAC & my account manager, she advised me that THEY ARE THE ONES WHO FINANCE THE WARRANTY & SERVICE DEPARTMENTS. She advised me that if they are using used parts, but quoting customers & them a "new part price", then they are at a huge legal fault. She advised me that there is a federal law stating "if a repair shop, quotes you (the customer) & the service/warranty departments a 'new part price', then the repair shop must use a brand new part in the repair of the vehicle. Should they not use a brand new part--& a mechanical failure of the part &/or a serious accident be caused by the part not working properly--then the repair shop is 100% liable for the accident, medical bills, & monies owed on the vehicles involved". She was irate when I told her that I am not able to keep power steering fluid in the reservoir & that it is my belief that the repair shop placed a hole in the hose. I believe that they did this intentionally & that they have not been honest with me. Since I have purchased this van, it has done more sitting, spent more tI'me in the repair shop, than it's been driven. I find it pretty sad that Im paying like $7, 500 or $7, 800 for a 14 year old van with a car payment at $322 per month. For everything that I am paying for this van--these people should be kissing my behind & working with me to get it fixed 100%. Not fighting with me, causing me to call the State's Attorney Generals office (this is the reason why i think a hole was put in the hose.). I feel completely disrespected & like crap when I have to talk/deal with service & warranty. I can stand UAC to a point, but when I ask for a supervisor because I have a rep who is talking bad to me, & all i get told is "no & go f*** off"--then I have a real problem. I work in customer service in a call center--I know how to talk to people so that they feel educated & knowledgeable--not stupid & worthless. So why is it that some of these people think that because some people in this world have bad credit that it makes them bad people? It's not always their fault--maybe someone screwed them out of money/services/goods & now they are left to pick up the pieces. Maybe they got into the wrong crowd & was backed into a corner? You never know anyone's history until you take the tI'me to listen & learn. So why judge someone with bad credit? There are a lot more places out there a lot more willing to help people with bad credit & help them get their credit back together (& no I am not speaking about JD ByRider--those people are just as bad as Car Hop-if not worse).

When you are told that UAC and Car Hop are 2 different companies you are being lied to. Both companies are owned by the same people and UAC and are 2 different sides of the same company Interstate Auto Group.

All employees, Car Hop and UAC are trained to create a separation for the customer. That way when a customer becomes upset or disgruntled by the pos vehicle they were brow beat into purchasing the sales person can divert blame to UAC, or the reverse, a UAC rep can blame the sales agent.

The entire sales process is carefully tooled to focus a customer on certain vehicles, everything is done on a very extensive script that every sales person must memorize at 90% or better accuracy. It is designed to break a person down, dig out their most embarrassing financial issues so that when you do object to the 12 year old car with 150k miles on it you will have those issues thrown back into your face.

Throughout this process you will be reminded over and over that Car Hop and UAC are separate, but they are not.

It is very important to know the inspection process that these vehicles, many of which are bought site unseen, go through. A 10-15 minute inspection by a "recon" employee who may, or may not, even be a mechanic. Fluid levels are checked, no oil change is done, brakes are not inspected, tires rarely are even looked at, duct tape is often used to effect repairs. Cars that the people are selling you are often cars they would not even consider putting their own families into.

In short from the moment you walk onto a Car Hop sales lot you are being lied to, misled, and manipulated. You will be told what a great deal you are getting on a car that was purchased for $[protected] and being sold to you for 5 times as much as the purchase price with a warranty that will cover the engine tranny and drive train, but only with used parts that come from some random nearby junk yard.

When you finally realize that the purchase you have made is going to cost you as much as a new car at Kia and you have had to sink hundreds of dollars into repairs that Service and Warranty will not cover even 15 days after your purchase you will be hounded by the vultures at UAC who will disrespect you, your family and your friends. Calling you if your payment is 2 hours late at home, at work and where ever they can find you, and they are not nice, or even professional in many cases.

The one positive thing about the Car Hop program is that if you are lucky and get one of the few decent vehicles they have for sale and you make your payments on time and never have to deal with Service and Warranty the credit reporting will in fact work wonders to improve your credit score. The question is, are you willing to take the risk of getting one of the many lemons and end up paying $12, 000 for a 12 year old car with 120, 000+ miles in order to get that 75-100 point credit score boost?

Why would anyone think a 10 year old car is work nine grand... a Dodge on top of it?

 29th of Mar, 2011 by   sarajame -1 Votes
You guys are ridiculous and have bad credit. You are lucky to get a car and all cars have problems! Thats life

Really?! Are you being serious right now? LMFAO! You probably work there! Wouldn't surprise me at all actually because the way your talking is just how they would talk to the customers that came in :) rude and completely disrespectful

HUGE RIP OFF AND WASTE OF TIME! I sent them this in an email to corporate.. We will see if anything actually get changed but I doubt it..?.

To whom actually cares: 

I was at the carhop in Des Moines, Iowa on Saturday and I am not at all happy with how I was treated". I had set up an appointment that day for 12 noon and when I got there I was with my husband and 19month old son". I was told the items I needed to bring and that it would only take about 90min for the approval process'. This was all fine with me I just wanted to know if I could be approved for the Jeep Cherokee out front!. (My original question to them was just how much was the SUV and then they told me about the carhop process not anything about the price;.) When I arrived at 12 noon for my appointment this is where everything started to go wrong;. No one greeted us or even said anything to me or my husband until I found someone in the office eating". There were multiple people in the lobby area but they were either customers waiting as well at desks or filling out the applications. After 45min after my scheduled time they tell me they can help me start the application process.. I don't know why I even made an appointment if they weren't going to honor it. I start filling out the application by myself on their computers since apparently the people you hire don't have to and had to go hunt someone down everytime I needed to go to the next section. I am extremely irritated at this point but moving on.. I was told the application process would only take 90min.. I was there filling out this application for 3 hours! Thats not including the 45min I spent waiting for them to figure out what was going on.. By this time I have no more patience left in me. My son is throwing temper tantrums because he is tired and we have been there now for almost 4 hours! I am tired of waiting and it appears that no one at the place cares how long I have been here and how pissed off I am getting!  As I am getting up and getting ready to leave I tell them they can call me when they figure out of I am approved or not they tell me I have been approved but I need to put down $1000 down payment. This is a 1999 Jeep worth maybe at its best $4000... They also told me that the payments per month would be double what I told them I could afford, which was $250, with a total price of $10, 000! $10, 000?! Are you kidding me?! That is more than double what the Jeep is worth and it wasn't in great condition at all! I wasted 4 hours of my ONLY day off in 2 weeks to get absolutely nothing but disrespect in return. Your supposed to be helping people with credit issues not ripping them off! I will never EVER go back to carhop and I am advising anyone else who is buying a car that I know of to do the same because this was absolutely ridiculous. 

Sincerely,  

J***** S****** of, Iowa

P.S.  I have also recently read customer reviews on the *********** location as well as others... I am very disappointed to tell you that I am not the only one who has these exact same complaints!  I just wish I read them BEFORE I chose to waste my valuable time. 

Wow sarajame what a [censor]y thing to say. Good for you for keeping your credit pristine obviously, but lemme ask this. Why the h*** are you even ON this complaint board since you think you're so much better than everyone? You're just a sour old hag.

my husband bought a 99 ford explorer 2010 in florissant, mo not even a year yet went to go get safety and emission test done and both failed it look like someone died under there it was so rusty it look horrible the mech said it will be about 1200 dollars the car by kelly blue book is only 2000 dollars but my husband have 4000 dollars to go

You guys are ridiculous and have bad credit. You are lucky to get a car and all cars have problems! Thats life

i can completely relate to your complaints. When i purchased my vehicle from carhop, there was a note on my purchase agreement that the bumper was supposed to be fixed. however, when i called to set up an appointment, the salesmen would put me on hold and say they will call me back. I would not here from them again. i kept calling, and then i called the service department. They told me they had no record of that agreement. I faxed the copy of the agreement and i never heard back from the service department. After i kept calling they finally told me that you only have a two week window for such reparis and that there is nothing they can do about it.
I know it is just a bumper but the point i am trying to drive accross is that is how carhop does business. Please think twice before purchasing a vehicle from them

i brought a car from car hop in florissant mo they said car pass inspection but the horn don't work so tell me how hell did this car pass talk to manger there very very ugly man told me that's to bad. people please don't go there they are no no good the black manger is so mean and ugly. Regina Williams

We had similar issues with the fuel pump in our car we bought from them. Thank god that purchase built my credit so I can now buy from reputable dealers.

Long story short, here is how car hop operates. First like the lady says above. you go in first thing they want to do is get you approved. You don't look at cars or anything they get your credit done. Then with no real explanation they tell you what cars you can choose from. All of these cars will cost you exactly the same. (around 2x blue book value) You can not choose a cheaper car or even a more expensive one and pay the difference, we had about 5 choices.

So we pick one of our 5 choices, looks nice, is clean. I ask about the AC and they tell me it works. I ask if there's any known problems, they assure me its been to the reconditioning center and there are no issues with the vehicle. Well the next day the brakes make a horrible noise in the back, sounds like a dying duck. Car Hop says its not their problem we bought the car. Then March comes it gets a little warm, and i am in the drive thru at a restaurant, its warm...AC only blows hot. Once again not their problem even though he lied to me and said it worked, 2 days later still not even licensed the car, it dies and has to be towed. Fuel pump is out. We have to pay for the tow but the fuel pump is covered. As stated above their policy is to replace your broken part with used parts. (not reconditioned.. USED) A used fuel pump usually doesn't work since used parts come from wrecks, and the fuel pump dies to avoid fires. it took 15 or so calls and over 3 weeks for them to finally decide they would allow the shop to put in a new fuel pump. The mechanic tells us about why used ones don't work and that he had tried 3 before we finally got the new one approved.

And that was the short version.

DO NOT BUY FROM CARHOP

I just purchased my car from Blaine, MN back in September 2009, right away there was front end trouble, they fixed it all was good until now. My transmission is going out on me, I had it tested and the mechanic said I will call caphop and get you another tranny. Two weeks later I get a call telling me that the tranny they sent was bad. Well I only have less then 300 miles left on my warranty. So I call carhop and explained my concern and all I got was "We don't feel we need to send out new parts or rebuilt ones, the way we do it works just fine and we have very few issues" I could not beleive what he was telling me. So basically, I spent $10 grand on a pile of crap and the warranty won't do me any good because they pull used parts from junkers that might not be any better than the part being replaced.
CARHOP IS A SCAM.

I was at the Car Hop in Des Moines Iowa today saturday june 25th at 1:00 p.m. The manager of the lot was standing right inthe middle of the doorway I had to walk around him to get inside. Once inside the first thing that the salesman said to me "Have you ever had so much to eat the you are in pain that's where I'm at right now". He never bother to say who he was at all just asked for my info after I gave it to him it was photocopied. As we was talking I was told "well ultimatly you have no choice in what you buy it's decided for you" when I told him that " no ultimatly I do decide what I buy or don't buy" I was told no it don't work that way here. In the end I was first told by the salesman "just get the hell out of here then" I left just out side the door I turned around went back in to get the copies that they had made of my info it was returned to me the mangaer came in and told me also "get the hell out of here" which I was more than ready to leave and never return again. I filed a complaint with the attorny general's office in the Hoover bulding 2nd floor consumer affairs. I strongly urge anyone else in the state of Iowa to who has had problems with this place to do the same. They (attorney general) said that if there was enough complaints that the state would check into revocking car hops license to do bussiiness in the state of iowa. If anyone does file with iowa you would also need to file one in minnasota (st paul) and in washington state car hop headquaters are in tacoma washington. The capitol there is in Olypmpia, Wa Let's put this place out of bussiness and do it now.

Who investigated? How did you get them to resolve the problem?

its the same for me I need help. the car broke 4 times in 8 months and car hop and uac are the same ###.
Can some one help me i need advice

CAR HOP RICHMOND CA FAIL ### .. Got a mercury sable 2002 the front axle was gone and it needed rotors I then complained because I did not buy as car to take it to a shop they switched me with a 2001 Chevy impala L's This Car Runs HOT No Cool Air At All We hit a bump and bounce all over the place the shocks and struts are HORRIBLE The TRAXPCTION ACTIVE Light came on every time we turned right we got it fixed after 1 WEEK Of Arguing with the carhop people The shop DID NOT FIX THE PROBLEM Now the Left Side Does The Same Thing CARHOP IS A SCAM

I purchased a 03 Chevy impala and before the first 30 days were up the transmission went bad, now the did pay the bill, but if you're late no matter the reason they will call everyone on your reference list and will call repeatedly, I explained my situation about being late, but that fell on deaf ears, now the 03 impalas transmission went out, this onewas a usEd transmission the replaced the first onto with, the car also has a lifter problems and several sensors that are expensive to replace. The company must buy at auction and do the complete minimum to get their stock past the required safety inspection based on what state there doing business in, and once it's in your possession the vehicle just simply comes apart, I made the mistake of buying a car from car hop/ Uac, now unless they take car back I will have a large lawn orniment and I refuse to make any more payments to them or put anymore money in this car.

I wish I had seen your complaint BEFORE I bought a used 2002 Monte Carlo from Car Hop in Richfield, MN. It "tested" out very well. Great body, no rust, engine seemed in very good condition. HOWEVER, after test drive & car purchased, I find there is an "electrical problem" I can drive it, but nothing else works... no radio, no AC, no heat, NO NOTHING ! Plus, car was in a hard rain shower and windshield leaked like a sieve ...all over passenger side. So wet it took FOUR DAYS to dry out ! I have an app't tomorrow 9/29/14 to take to one of Car Hops repair places ...BUT, why should I go thru this crap ! ? I intend to return the car tomorrow 9/29...to Richfield Car Hop. I expect a total refund of my down payment ... otherwise, I'll just stop payments & they can repossess ! Hope for the best outcome !

I am very annoyed and pissed off with this company. I deal with this ### named rena and all she does is try to NOT help. I have tried everything I could to make a payment arrangement and she doesnt care. All they care about is ruining your life honestly. I got harrassed by Rena. She called my cell, my work twice, my grandma, my dad, my mom, my 3 references, my husband, and 5 of his references. I am so ready to be done with this place. going to see what i can do to get out of this! PLEASE REFRAIN FROM DEALING WITH THIS COMPANY. YOU WILL REGRET IT! I SURE DO!

My first car from Car Hop was a 97 Toyota Avalon. The car was great it got me where I needed to go. I loved that car until the car caught on fire with me in it, and it wasn't a small fire but a blaze! So I call my account manager who was is disbelief. I had to keep dropping $$$ to have the car towed to their "approved" shop. So I did and they acted like it was my fault, and I still had to pay for that car while they hopped my ### into another car and loan. I ended up with a 98 Cirrus. Long story short that car caught fire also. And they hopped my ### into another car. 01 blazer the truck was ok except my first day barley 20min off the lot and that car was on fire. But I was able to put out the blaze before it did any real damage. The problem with this car is the brake lights stay on while driving and the turn signal does not work. This is supposed to be FIXED when I bought the car! Yet a year later its still not fixed I called my account specialist who was being less than professional and I call the warranty department who is actually very professional surprisingly they would not pay for the first diagnostic and now they want me to take it to another shop for second opinion which is really a third opinion. I am beyond frustrated. Now if the car is determined to be unsafe then they will try to hop my ### into another piece of s*** or I have to keep the one to suffer I'm tired

For 6 months after paying off my car hop car I received Daily phone calls telling me I miss my payment. They kept threatening to repo my car even though I had the lean release and title. I documented every call and had copies of my cell phone records. When the tow truck showed up I called the police. They were told if they took my car they woud be charged with grand theft auto. Never heard fm them again.

I had went out and bought a car from car hop witch was a 2000 Chevy Malibu it ran good for like three week then it started having rpm fluctuation I called car hops warranty and they said to take it to one of there shops did and all they did was take off the tires and said oh all your brakes are bad And your rotors I ask them if they could resurface the rotors and they said no so my car was deemed by them undrivable so I went a whole week without my car arguing with the finance company about if they were going to help me pay for this they finally helped me but they only paid for the parts I had to pay for the service witch was $405.00 and then the next day I went and picked the car up I asked them what they did to it they said " we put new brake calipers and new brake houses and the part that was missing a retaining spring for my drum brake and they resurfaced the rotors" when I thought they said that they were not resuarfible and when I drove it out of there they did not even fix the problem I brought it in for.

You should send complaints to the Better Business Bureau and have them investigate their business practices. Then you should contact a lawyer that handles harrassment cases because it is against the law for a company to call and harass you all the time. That is illegal and you can get a lawyer for a cheap price that can help you with this. Just do online research and you'll find a lawyer that handles cases like these. It does no good to complain about something if you're not going to do something about it. Help others by at least trying to do something and not just complain, and complain.

just dont what they claim

do what you claim you do

i p urchassed a car from auto masters for 15.0000 i owe 800.00 they refuse to report it 2 the credit breaus as they say they will

I bought a car in Richmond California from car hop. Mistaken but I was in need of a car I was young and no credit is worse than bad credit. So I bought the car 18 months ago . The first week the car was in the shop and car hop was sending me to their mechanics and was paying half. That last only a few times to were anytime I had a problem they would tell me "sorry but the issues with the car doesn't fall under warranty". So here I am fixing on a car that I just bought and not knowing what really going on. Car hop and UAC are allowing their mechanics to use refurbished parts. Cutting corners and costing the customer more money. Long story short. I owe just about 2500 to 3000 and they work needed is half that .. my computer system failed and is not responding to the rest of the car to make it drive correctly. I recently had UAC pay half of 593 for a new fan when picking up my car the part that was put in was broken and they stole stuff from my car a have reported an insurance claim.

Car has been in the shop for 6 weeks. They sent a faulty transmition first and still waiting for the next to be sent And installed. I complained to uac and they said they would put my payment to the end so at least i wouldn't have to make a payment this month. Well the payment still came out, called back to complain and im just getting the run around. Someone was to call me back and never did. At this moment im still waiting for someone else to call noW the date is 8/4/14. Iv only had the car just over a year. It needs new tires Front and rear breakes and transmition. they suck. im paying double what The car is worth and 370 a month for ### car. Im so mad.

Just to update. The Chrysler is now in the junkyard.
10, 000 down the drain.

The truck I bought from Car Hop started to fall apart on me, on the freeway, after I had it only a bit over 5 weeks.Here is whats wrong with it:
Rack and Pinion
Ball joints
Wheel Bearings/Hub
Passenger side Wheel bearings/hub
Power Steering lines
Brakes are gone
Master Cylinder
Front Pads
Rotors
Brakes Hardware
I was darn lucky I was not injured. To make a long story short.I been fighting for almost 2 month now with these people and UAC. The truck is at a UAC approved shop.Nothing has been done yet . Every time I call I get "I look into it and call you back.All I ever hear from them is demands for money.I told them I will resume payment, when the truck is fixed.No one from UAC ever called or emailed me with what I need to do to get this done.I requested my account manager to reply to my emails numerous times..nothing.I cant even get to her by phone.now they threaten to take me to collection..I stopped payment on the wreck for one month now.I pay 388.00 a month for a 2000.00 dollar truck that I don't have because its at a UAC APPROVED SHOP.I already sent a complaint to the Attorney General against Car Hop. The best thing..I was told by UAC that I'm liable for the 11000.00 loan even if I return the car..What loan?I don't have either Truck nor money?Guess I get a laywer

I did not have the truck from carhop for 4 weeks when it started to fall apart on me and UAC still has not fixed it, but wants me to pay for a truck that sits in they're repair shop.I emailed then repeatedly, that I will resume payment when the truck is fixed, never got a reply except today threatening to take things too collection.No one has to;d me from there what I need to do.All I get when I called is"I will check into it and call you back" no one ever called back.I cant even get through to my account manager.Those people are crooks of the worst sort.

report the account like you state in your web page do the right thing

i bought a car from auto masters in arkansas this company bought the company out they was reporting my account to the credit breau s this company states that they report to all 3 breaus it is being reported to none they even pulles the auto masters account out they care about no one there web site is not true i owe $800.00 of$ 15.000 i have been a good paying cust do not understand them ken peoples russellville, ar

photoguyinwa must work for carhop. My transmission went out after six months. they kept my car for 5 weeks and returned it w/ a shake when i shift from park to drive. I'm going with kia sonata next time.

i bought a 1997 chevy cavalier...not the best car in the world...some minor problems...and of course, overpriced. i'm 18 years old and i have no credit so car hop was basically my only choice. i told the sales guy at car hop that i did NOT have direct deposit. he says alright. so i call UAC to make sure that they don't take money out of my checking account on my pay day because i work during the day and i can't deposit my check after 4 otherwise it wouldn't be in my account until the next business day. which would be 2 days too late. the UAC guy told me to pay with a money order right after i got out of work and he stopped the auto pay. when my next payday was coming up, i call UAC and i get this pyscho lady. i tell her that i'm calling about my payment thats wednesday and i wanted to make sure that i can pay with a money order again since my direct deposit wouldnt be on this paycheck. she was extremely rude. she told me that the only reason why i had this car was because i agreed to do auto pay. i told her that i never agreed to auto pay in the first place. she said this "you better have the money order at car hop tonight or else" ...or else what? are you going to take my overpriced piece of [censor] away from me? go right ahead...i have done nothing but try to work with these people. it's not like i'm trying to extend my payment to a different day. i'm asking to pay with a damn money order because i can't get to the bank in time to deposit my check.
alright so after i get my check at work, i notice that it has $0.00. which means my direct deposit went through. i call up UAC after work and tell them that the money was on my card. they say that they can't do an automatic withdrawl today because it's too late. i say ok...can i pay with my debit card? "Sorry this is a no grace period company. you have to call back tomorrow and give us your card number and we'll take the funds out" WTF? after arguing with the lady, i just tell her that i'm paying with a money order instead and i hang up.
this is my third payment to them. and i am already pissed off because they are rude, useless people. i wouldn't recommend car hop to anybody. true, it was my fault for putting myself in this situation, but no one deserves to be treated poorly.

Hey Idiots, when you went there and they treated you sooooo bad, brow beat you over YOUR BAD CREDIT, and never gave you choices, and put you into a car that was sooooo unsafe...WHY DID YOU DO THE DEAL? WHY NOT JUST WALK AWAY? Just a question..from a halfway intelligent grown up. Stop Blaming Others you BAD CREDIT DEADBEATS! PAY YOUR BILLS AND THESE THINGS WOULDN'T HAPPEN, YOU BIG OL DUMMIES!