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Car Hire UK / Elsinore Garage And Company Complaints & Reviews

Car Hire UK / Elsinore Garage And Company / scam complaint deposit refund

Robin Knott on Sep 19, 2018

We never had to pay a deposit on arrival, so our experience was great, highly recommend them, the vehicle was new with GPS fitted, the new touch screen perfect for what we wanted, pick up was easy and return was hassle free and free shuttle to the terminal. Def will use again and recommend... / deposit

Phil Newman on Sep 19, 2018

I thought it appropriate to write a review due to the fake reviews, which nearly spoiled our trip in the uk, it would appear commercial enterprises are writing fake reviews against this company, as we booked online and paid £320.33 for 18 days at heathrow we paid nothing else, no large deposit... / failure to return deposit

bsweet on Jan 4, 2018

I live in New Zealand and visited my parents in the UK in September 2017. I hired a car through via their web site. The cost of the hire (GBP approx 550) was deducted from my credit card on 16.7.17. Reservation Identification number 309986, ID9751. On the 22.8.17 a further...

Car Hire UK / Elsinore Garage And Company / car hire

JeffSwick on Jun 10, 2016

1) I agree with all negative reviews written about this company. 2) actually company does a reasonable job on rental business - car was ok and delivered & picked from our address. Gentleman who delivered/picked it up was very professional & provided all needed help. 3) now the bad part -...

Car-Hire-UK / non-refund of deposit

Mr Bishop on Feb 16, 2016

Not sure if you could investigate these thieves, but… are stealing thousands of pounds from unsuspecting clients every day…. My brother is one of these customers, he hired two vehicles in the UK last summer without any problems, this company took x2 payments as deposits of...

ELSINORE GARAGE AND COMPANY LIMITED / Non Refund of Insurance and Fuel Deposits

Clive Read on Aug 26, 2013

ELSINORE GARAGE AND COMPANY LIMITED trading under "Car hire UK" The above have failed to repay my Insurance and fuel deposit after 33 days after returning the car. They have not answer any of e-mails requesting payment, so have given no reasons why they have not return my deposit. . For... / Deposits not refunded

moby7 on Jul 3, 2013

I returned the car directly to their guy at Heathrow on 1 May. Everything had been fine up until then. Then the drama of getting the deposits refunded. After 6 weeks of emails being totally ignored, I phoned and eventually was put through to Tina. We then had numerous emails back and forth...

Car-Hire-UK / Non refund deposit

Pottermissy on Jan 22, 2013

This is a fraudulenl company which does not pay back deposits; does not respond to e-mails; and will tell you no end of lies should you manage to speak to someone at customer service/accounts department /garage etc etc. I have been trying to get back my deposit since March, 2012 without...

Car-Hire-UK / Theft of deposit

Essexboy on Jun 3, 2012

I hired a car in July 2011, prepaid on a debit card. When I picked up the car I didn't have the original card and so I needed to pay both deposit and rental a second time, with them promising to refund the first payment straightaway. Each deposit was gbp1100 and I ended up being...

Car Hire UK / Stay away

Cath Mulalley on Oct 28, 2011

My complaint is with regard to Car Hire UK, I recently hired a Ford Ka for a period of 20 days, on collection from Heathrow airport I had to pay deposits totalling $1226.21 (560 pounds) on the understanding that it would be returned once the vehicle was returned to Heathrow Airport long...

Car-Hire-UK / Refund of Deposit £ 670.00

AB RAKIB on Sep 21, 2011

I rent a car from a the above company from 12 February to 22nd February 2010. The vehicle was returned to the company on 22nd Feb 2010. After 19 month the company did not refund me the deposit paid to them. I send email and letter but no avail. I registered a formal complaint to through the...

Elsinore Garage / / Failing to provide details

Catdigger9 on Sep 14, 2011

Had an collision with a vehicle owned by Elsinore Garage on 11/9 and when i spoke to the "man on the desk" he said that he had knowledge of the collision as his worker had called him but he did not have the insurance to hand. I have called back every day since and involved the police but... / Refusal To Refund Insurance and Fuel Deposits 670GBP

mohamedzain on Sep 8, 2011

Sometime in May 2010 I booked a car from this company for which an amount of 227.17GBP or Ringgit Malaysia (RM) 1069.79 was charged to my Mastercard Account. I rented the car (group E) (Citroen) for a period of 10 days in July 2010. On 11 June 2010, your company again charged GBP670 or RM...

Car Hire UK / Non return of deposits

Clive Patterson on Jul 21, 2011

On 26 May 2011, I rented a economy vehicle for period 15 June to 21 June 2011 at a cost of 107Pounds. My credit card was debited for the rental fee of 107 pounds plus insurance excess deposit and fuel top up deposit of 575pounds. The vehicle was collected from Gatwick airport on due date... / Awful rip off

hotel900 on Jun 22, 2011

Ripped me off took months to get money back -very rude service COMPANY DETAILS -------------------------------------------------------------------------------- Name & Registered Office: Company No.: 00575284 ELSINORE GARAGE AND COMPANY LIMITED 10A ROYAL PARADE CHISLEHURST KENT BR7 6NR Date of...

Car Hire UK / retention of deposit

Rita Cleveland on Apr 30, 2011

On March 7 2011 we hired a car for 4 days from Car Hire UK. On February 21, just after the internet negotiations for the hire were organised, with quoted cost of 129.80 pounds another amount of 570 pounds was debited from my partner's credit card. After emails and phone calls and an... /

JaneFr30 on Apr 19, 2011

we found the complaint procedure very effective and helpful, we wrote to them an expressed our concerns at a rude person who delivered our vehicle and the quickly resolved the complaint and gave us a free upgrade on our next booking which went really well, it just shows that you should let...

CarHire3000 / Not refund on cancelled booking

M.Qahtani on Apr 6, 2011

I have recently dealt with Carhire3000 and am not being refunded my money for a booking I have cancelled. I was being sent to Dubai by my company - and booked a car for the period that I will be there. However my employer cancelled the trip and I was forced to do the same with my car...

Car hire 3000 / Ripped off!

jphcj on Jan 13, 2011

Hi I was charged for a full tank of gas (on a re-fill when returning the motor vehicle in Nice, France - National Car Rentals). We were unable to fill the tank up as the petrol station broke down - however we were able to full the tank 95% full. This was pointed out to the car rental and...

Car Hire UK / Retained Deposit

Justin K on Jan 6, 2011

We are from Australia and booked through this company and we also have been scammed. They tried to charge my credit card for the deposit twice in one transaction just as well it had insufficient funds. These charges were never authourised they just went ahead and did it. It should have...