Candlewood Suites Fossil Creek Fort Worthhotel is a scam!! beware!! please beware!! we slept on the floor

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a verified customer
Verified customer

These guys are horrible people, they screwed up the first day, two couples had to stay in the same room with kids. We had to sleep on the floor.
The lady promised they will have it fixed the next day.

On Saturday, September 3, 2016, we were at a wedding party around 11pm when the hotel called and told us they made another mistake and oversold rooms so we will have to pack our bags and travel 10miles to another hotel.

It is one of the most horrible things that ever happened to us, the staffers were extremely rude especially the Manager - I will never ever recommend him for a job after he loses this one.

Very bad customer service and we are still dragging our refund with them for the two extra nights they charged us.

Save yourself headache and book elsewhere.

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