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Awful experience
I have ordered some items from these guys and paid for my order. About a week later CanadaBicycleParts contacted me and told that my items were not in stock. I asked them to cancel my order and said that I want to get a refund, but they stated that according to their policies refund was not possible and they said that I can pick something else. I told that I already picked something that I wanted to buy and since it was not available I want only my money. After hours of arguing they finally agreed to cancel my order. They did cancel it but refund was never issued!
The complaint has been investigated and resolved to the customer's satisfaction.
I am part of the Customer Service team here at CanadaBicycleParts. We take customer service very seriously; we are known to answer email inquiries very quickly (usually in a matter of just a few hours) and always do our best to offer an unmatched customer experience.
I understand that you placed an order and were notified one week later that the parts were not in stock.
While inventory shortages do occur sometimes, every single order is manually checked on the same day that it is placed and the customer is notified immediately if there is a problem with the order. Could you please send me the ticket number of this notification so that I can investigate?
As part of our efforts to offer excellent customer service, Canada Bicycle Parts has a No Questions Asked Return policy, as advertised on our homepage and our Returns pages. In short, returns for refunds of unused gear are accepted within 50 days of placing your order, no questions asked. Therefore, if your order has not even left our facilities yet, I can assure you that an order cancellation and full refund is always an option, as it would still be up to 50 days later.
You say the refund still has not been processed. Could you please send me your order number so that I can investigate and process the refund right away if it has not already been done?
Thank you.
Canada Bicycle Parts
Is CanadaBicycleParts legit?
CanadaBicycleParts earns a trustworthiness rating of 98%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for CanadaBicycleParts. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
CanadaBicycleParts resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Canadabicycleparts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Canadabicycleparts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Canadabicycleparts.com you are considering visiting, which is associated with CanadaBicycleParts, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
CanadaBicycleParts as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Canadabicycleparts.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Canadabicycleparts.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The canadabicycleparts.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to CanadaBicycleParts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of CanadaBicycleParts complaint handling
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CanadaBicycleParts contacts
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CanadaBicycleParts phone numbers+1 (866) 996-9191+1 (866) 996-9191Click up if you have successfully reached CanadaBicycleParts by calling +1 (866) 996-9191 phone number 0 0 users reported that they have successfully reached CanadaBicycleParts by calling +1 (866) 996-9191 phone number Click down if you have UNsuccessfully reached CanadaBicycleParts by calling +1 (866) 996-9191 phone number 0 0 users reported that they have UNsuccessfully reached CanadaBicycleParts by calling +1 (866) 996-9191 phone number
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CanadaBicycleParts emailsquestions@canadabicycleparts.com100%Confidence score: 100%Support
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CanadaBicycleParts address2640 Lapiniere Blvd., Brossard, Quebec, J4Z2M3, Canada
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CanadaBicycleParts social media
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