Camping World review: service dept

We purchased a new Kodiak travel trailer on Aug 12th. We went 7 hrs from home, opened the canopy. Within hrs the right arm crumpled. We called the Asheville location, we brought it in to be replaced, under warranty. We were told to leave it and they will replace the awning and torn carpet along with repairing some other things. 2 weeks later we had to travel and needed the trailer, upon arrival, the awning nor carpet were never even requested yet. They told us to take the trailer and in a week it would be in. Well, we've called repeatedly, always put on hold or I'll call you back. Today when we called they haven't even talked to the warranty guy. I'm so upset, we purchased from camping world because we thought we would get superior service. That has been the opposite.
We need help.