Camping Worldoutdoor mat for under trailer awning

This review was posted by
a verified customer
Verified customer

All I can say about camping world is buyer beware! I ordered a large camping mat for outside my trailer under the awning. It looked like a great deal at first. The mat was on sale for $34.95. Throughout the entire payment process, nowhere did the site indicate that I was paying in us funds. Even at checkout it said $34.95 plus around 12 bucks shipping. Unfortunately I live in canada, so when the mat arrived, it was over $80 on my credit card...$40 dollars ups fees and shipping to boot! I called customer service and said that I never would have bought the mat if i'd known it was in us funds, a duty charge and shipping! I did not accept the mat and sent it back to camping world. Instead of the full price being refunded, I got $64 can back in stead of $80... Had to still pay the ups store and so I am out $56 dollars for a stupid mat that originally cost $34.95!

If you are canadian do not shop on the camping world website. It is a total rip off! Buyer beware!


  • Wine Is Good Jul 15, 2016

    All the relevant info is in their shipping policy in plain old English.

    0 Votes
  • Wine Is Good Jul 15, 2016

    Also, under the contact us page, it clearly shows they are located in Illinois, in the US.

    Camping World
    250 Parkway Drive, Ste 270
    Lincolnshire, IL 60069

    0 Votes
  • Wine Is Good Jul 15, 2016

    I also looked at the site and it is clear that this is USD and that you will be responsible for any duty or customs clearance fees.

    Shipping Policy & Charges

    UPS Ground (5-7 Business Days) within the 48 contiguous states. Free shipping is offered on orders of $75 or more.* Some exclusions apply.

    *Exclusions to the free shipping offer include Freight items as well as items where the size, weight or transportation requirements are too great to ship for free. The fee shown next to the truck symbol or Freight verbiage on these items is the charge for standard delivery within the 48 contiguous states. Total the amount shown for each one of these items ordered multiplied by the quantity ordered of that item.

    For orders under $75, the customer must pay any flat rate shipping charges denoted by a truck symbol or Freight verbiage on the page as well as weight-based shipping on any other items. To calculate the weight based shipping, total the ship weights of all items ordered (excluding items with flat rate charges), and then find the fee in chart below.

    Express Delivery: Call [protected] for options, rates and availability.

    Direct Ship (designated items only): Allow 10-14 business days for delivery. Items shipped directly from manufacturer within 48 hours of order.

    Special Order (designated items only): Allow 10-14 business days for delivery. Items shipped directly from manufacturer within 48 hours of order.

    Custom Items (designated items only): Allow up 4 - 6 weeks for delivery. Items shipped directly from manufacturer.

    Shipping Charges: For standard ground delivery within the 48 contiguous states (except for items with the truck symbol or Freight verbiage)

    Total Shipping Wt. Shipping
    Less than 2 lbs. $11.00
    2 lbs. to < 5 lbs. $13.00
    5 lbs. to < 10 lbs. $14.00
    10 lbs. to < 20 lbs. $16.00
    20 lbs. to < 30 lbs. $20.00
    30 lbs. to < 40 lbs. $25.00
    40 lbs. to < 50 lbs. $27.00
    50 lbs. to < 70 lbs. $30.00
    70 lbs. and Over Multiply Total Ship Wt. by $1.40
    Shipping Discounts:
    Where? If a special on shipping is in effect, a banner or advertisement will be displayed at the top of the page. NOTE: Discounted shipping is offered at various times, and on each occasion it is offered is for a limited time only. Some restrictions apply, including, but not limited to, the following:
    - Does not include Express Delivery or products with additional shipping charges.
    - Good only when GROUND service is selected.
    - Available on orders delivered within the 48 contiguous states
    - Cannot be used in combination with any other offer except Good Sam Club 10% discount. (If a coupon is used when ordering online while a discounted shipping offer is in effect, the system will automatically calculate and tell you which offer saves you the most money, and will give you the choice of using either the discounted shipping offer or the coupon offer.)
    Go to the Top

    International Shipping Policy
    International shipping rates apply to all orders shipped outside the U.S. Any shipping discounts will not apply to orders shipped outside the continuous 48 states. Actual shipping charges will be calculated at the time of order and are to be paid by the purchaser. To inquire about or place an order, please call 1.270.901.4855. International shipments are not trackable. Brokerage fees, import tariffs, customs duties, customs clearance fees and value added taxes, as well as other local taxes, may apply to international orders and are assessed by customs authorities at the time of delivery. does not calculate these fees at the time of order, and they are the sole responsibility of the purchaser. Please inquire with local customs authorities for more information regarding applicable fees. Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only. cannot refund any duties, taxes or fees paid on the order.*

    Shipping charges displayed on your order are only estimates. Actual shipping charges will be negotiated with our preferred shipping company and will appear on your order. For accurate international shipping rates, you may place your order by phone at 1.270.901.4855. Recipients are responsible for paying all duties and taxes on international shipments at time of delivery.

    0 Votes
  • Sh
    Shawna Linn Jul 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Well, it would appear that Canadians see a different screen without any currency information whatsoever, assuming you are in the States. Or, perhaps I chose the only product on the site without this information displayed? All I know is that I paid $56 dollars for a camping mat that I did not receive and feel that the lack of currency displayed throughout the entire checkout process is misleading to customers. THAT is the issue.

    PS> I would be happy to share my screen with you, but it won't upload onto this site. How did you upload that photo?

    0 Votes
  • Sh
    Shawna Linn Jul 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Well, it would appear that the particular product I ordered did not contain the same USD information that yours did.
    And I guess you wouldn't have an issue, since you did not pay $56 dollars for a product that you didn't even receive. But I did. And to me, that is a very big issue.

    I am trying to upload a scan of the website that I have proving that their is no currency shown throughout the entire checkout process. How did you attach that screen above?

    0 Votes
  • Es
    essara Jul 14, 2016

    I took a look.,

    it shows that the price is in USD many multiple times on the page.

    not sure what the issue is.


    0 Votes

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