SUBMIT A COMPLAINT

Camel

R. J. Reynolds Tobacco Company

P.O. Box 2959
Winston Salem, North Carolina
United States - 27102-2959

Customer Service

Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat10:00 AM - 8:00 PM
SunClosed

Complaints & Reviews

camel 99 lights

I have smoked your cigarettes for almost 7 years. I used to like them. I don't know why you would take it and make a "new" blend. Since the new blend they burn faster, don't taste the same, pack way low with little packing, and they break all the time. Why change something that people buy and like. They are either going to buy them or they or not that is why there are so many different brands. You just took happy customers and change what they liked. I don't even know if I will continue to smoke these. I am VERY not happy with the "new blend". It is ridiculous enough to pay what I do for cigarettes. Now I need to find a new brand.

the new camel blue cigarettes taste horrible

I have smoked for a long time, (17 years we know how my life will end) saying this I know the repercussion...

camel (light) blue

Hi there! I have been smoking camel cigarettes for many years and the last pack I got last night had a few...

camel crush

I got a pack of Camel Crush. At first I thought maybe you were changing the cigs bc they look different...

Camel

camel blues

Hey guys! Love your brand! Been smoking it for 15 years! My problem is that my box keep getting crushed in my...

camel snus frost

I am a loyal camel snus frost consumer since 2008. Recently the last few tins i have purchased have been way...

camel snus pouches

Hello, I been buying camel snus for almost a year and every now and again one or more of the pouches i...

the new camel 99s

I'm switching brands until you bring back the original camel filter 99s before they turned into a pile of [censored]. Instead of enjoying my camel, I sit there and wonder why I continue to buy them.
why ruin a good thing? I don't have to think much on which brand I'd rather smoke because any brand is better than what you guys are putting on the shelves at this point. Goodbye camels, they were good while they lasted.
Attached is a photo of what may be the last pack of original camels I've been lucky to have found.

the new camel 99s
the new camel 99s
the new camel 99s

  • Ca
    Cait Arruda May 28, 2018

    I'm switching brands until you bring back the original camel filter 99s before they turned into a pile of [censored]. Instead of enjoying my camel, I sit there and wonder why I continue to buy them.
    why ruin a good thing? I don't have to think much on which brand I'd rather smoke because any brand is better than what you guys are putting on the shelves at this point. Goodbye camels, they were good while they lasted. Attached is a photo of what may be the last pack of original camels I've been lucky to have found.

    -1 Votes
  • Bo
    Bobbi Suter Jun 09, 2018

    I'm right there with you have smoked camels for 20 years .. Now I will not buy any rj Reynolds product (unless I manage to luckily find an old pack) hell I didnt like the mild change they made in January with the filter size but I would happily go back to those rather than the scrap they are calling camels now

    -1 Votes
  • An
    Anita Bawnghit Jun 09, 2018

    You could add a few years onto your life and quit!

    1 Votes
  • On
    Onlytimeilleverusethis Jun 27, 2018

    F’n SAME. I’ve been asking every gas station if they have the old packs but by now if they do, they’re so stale they break when ashing. such a disappointment.

    -1 Votes

camel crush menthol silver

I am very disappointed that I have to write a complaint to you guys. I have only bought camel products for...

Camel

camel active yellow

I absolutely love this specific brand and taste but the last month or two I am very disapointed in my smokes. (and family reckons I am a chain smoker)
I buy my sigarettes in cartons and go through nearly two a week but out of the two I sit with four packets full of "duts" meaning all of them has no bubble in it to pop and I stay loyal to camel but every single packet I seem to open has the same problem... It especially annoy's me while i'm driving and I would like to smoke and there is no little ball to pop.
Please advice on the matter. (i've kept all the "duts")

  • Ja
    Jaco Van Wyk Jun 20, 2018

    Hi, been smoking Camel since I started smoking, smoked Camel yellow since they were launched, the last few months I noticed that more than 25%of each carton bought was defaulted, either no ball in sigarette, which means no favour, or the top just comes loose, not impressed and disappointed in the standards lately.

    1 Votes
  • Re
    Refentse Jul 12, 2018

    Good day

    This is by far the best cigarettes I've ever smoked, however, I purchased a 20 pack from Mall of Africa Checkers 11.07.2018 and half of the box did not have balls to activate which lands up like tasting like homemade cigarettes.

    I'm extremely disappointed as you all know that VAT went up and everything is expensive. I couldn't take it back because I live further away (15km).

    0 Votes

camel

I had bought 2 packs of camel crush. I'm not usually one to complain but they are too expensive not to.. both...

mobile coupon

At 6:25 pm Pacific time on Saturday, May the fifth.i entered cig star tobacco store at 2060 H, on aveineda Dr...

camel platinum

I've been smoking these cigarettes for some time now with no problems. Whatever you changed is more of a danger than any chemicals found in these cigarettes! 5 times in the last week my cherry fell of in the car while traveling 70 mph! While scrambling to keep my car from catching fire, I found myself veering into the opposite lane! I pack my cigarettes vigorously before opening and this should not be an issue! I don't know what you changed, but get rid of it, before it causes a horrific car accident to myself or anyone consuming your product! Thank you

camel filter 99

You have changes you cigarette not just the packaging but the whole cigarette itself. I have smoked camel...

camel blues

I've smoked camel lights/blues since 1990. Never have switched always loved my camels. But this new camel...

Camel

coupons

everytime I take a damn coupon to the store they can never scan it they always have [censor] problems so why...

Camel

camel blue 99's

I bought a pack of camel blue 99's over easter weekend at loves truck stop in troutdale oregon... Was on our...

camel lights packaging

I am a loyal Camel light cig smoker, but lately the past 2-3 weeks I have been having a hard time locating my...

menthol cigarettes

Over the past two months I've bought packs, maybe 7 total where the cigarettes have been tough to smoke...

Camel

camel crush menthol

I have bought 4 packs of camels in the past two days and have been throwing them out every time. They are not...