Cambio Business Advisors, LLC reviews and complaints 1
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architect assets attorney bad service belligerent blame business running client base company correspondence current technology assets deficiencies deploy discussion disruption disruptive employees execution facilities hardware purchaseNewest Cambio Business Advisors, LLC reviews and complaints
Bad service
Cambio Business Advisors was hired to provide us with IT services that would help us architect, deploy and maintain technology that would keep our business running. In August 2009, Mr. Greg Floyd, the owner of Cambio Business Advisors made various promises and advised that after discussing our facilities and our user base and assets with his team he had developed a plan to guarantee optimum performance of our systems in the execution of the many services we render for our clients as well as support our current technology assets. In reality there had been no real discussion or plan that truly would provide the services he advertises in writing and/or through the Cambio website: www.cambioadvisors.com. What happened over the next thirty (30) days a complete disruption of our services both internally and to our client base. The Cambio technicians (if you can call them that) came into our offices and made a complete wreck of our systems advised us to purchase equipment that was unnecessary and were rude, belligerent and disruptive to our employees. Upon pointing these deficiencies out to Mr. Floyd, his response was to blame our employees, equipment and then to allege the use of illegally obtained software then stating Make your world work for you and please do not call on us again. All hardware purchase and any new software were installed by Cambio and its technicians. In other words, his position was to blame the customer. We were charged over $6000 for technician time and equipment that was ineffective, disruptive and unusable. Ultimately, all services provided by Cambio needed to be completely reversed and equipment purchased unused despite requesting a refund for the same. We have tried to resolve the situation with Cambio through direct negotiations and through our attorney. Cambio has been non-responsive and has further inflamed the situation by sending correspondence through its attorney somehow taking quotes from our customers that try to paint us as some sort of bad company to justify the bad service Cambio provided.
The complaint has been investigated and resolved to the customer’s satisfaction.
Contact Cambio Business Advisors, LLC customer service
Phone number
(214) 296-2025
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Shane Garner and Credit Alliance Group, Inc. regret – and retract – the posting made to this site on or about October 7, 2009 about Cambio Business Advisors, LLC and Gregory Floyd, and have amicably resolved the disputes that came into existence with them.
Cambio Business Advisors offers our customers optimum IT direction and support. Our principal has over 20 years of technology leadership within domestic and international companies with former responsibilities as COO/CIO and VP IT of a large service oriented firms and Enterprise Systems Practice Leader at one of the Big Four firms. Our employees are highly experienced IT professionals and our corporate culture of is built on respect and commitment. We advise our clients on best practices for their individual company needs and leave it up to our customers to decide whether to follow our technology recommendations and accept our written service agreements. In this particular instance our proposals were never accepted and we returned the operation to it’s prior state in a 24 hour window after being unsuccessful in getting CAG to understand the issues associated with implementing an email server. Cambio made recommendations that were rejected and was not paid for a great deal of the work performed on behalf of CAG. We are very sorry that we were unable to meet Mr. Garner’s expectations.