Caliber Collision Centers review: Inordinately long repair time

I am filing complaints against both GEICO and CALIBER COLLISION because I don't have the wearwithal to sort out truth from fiction. 

My van was rearended on 5/6/2025. The bumper was cracked from end-to-end and the back-up calibration was disabled. The repair involved replacing the bumper, re-calibrating, and popping out a small dent next to my license plate. GEICO made an appointment with CALIBER COLLISION for 5/23, and texted me an estimated completion date of 6/4, as it was a relatively easy repair. CALIBER then started texting me completion dates of 6/5, 6/6, 6/10, 6/12, 6/13, 6/16 and finally 6/17.  So I was without my vehicle for 25 days. 

GEICO made arrangement for an ENTERPRISE rental car. I made a choice to take on extra liability insurance as my rental period was to be less than 2 weeks. I knew that I would be assuming that cost on my own, BUT NOT that I would be paying through June 17th. The repair time was nearly double what it should have been.

"Matt" at CALIBER explained that the delay was caused by GEICO's insistence on using an after-market bumper. A dealer (OE) bumper was finally installed after trying THREE after-market bumpers, due to GEICO's pound foolish directive. 

"Joshua" at GEICO was contacted. He insisted that the decision to try on 3 misfit bumpers was CALIBER's, not GEICO's. He also said that the repair shouldn't have taken more than a week. What I find suspect is that GEICO seems to have no metrics for repair times, nor does it monitor when repairs are taking excessively longer than projected. Joshua told me that he would talk to his superiors about some level of compensation for my inconvenience and expense. But they obsolved themselves of any responsibility. 

He then called CALIBER and spoke to Matt, who supposedly would be calling me to offer some sort of compensation. Of course, nobody from CALIBER ever contacted me. As a customer, I was poorly treated by both GEICO and CALIBER. I don't expect my complaint to make any difference as customer service is a thing of the past and "blowing smoke" is clearly the new norm.

A VERY DISAPPOINTED CUSTOMER,

Elizabeth J. Vincenzo

[protected]