Menu
CB Auto Parts and Repair Stores Caliber Collision Centers 7400 Deering Ave, Canoga Park, CA, 91303, US
Caliber Collision Centers company logo
Caliber Collision Centers
reviews & complaints
Caliber Collision Centers company logo

Caliber Collision Centers

7400 Deering Ave, Canoga Park, CA, 91303, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:30 am - 5:30 pm
Tue
7:30 am - 5:30 pm
Wed
7:30 am - 5:30 pm
Thu
7:30 am - 5:30 pm
Fri
7:30 am - 5:30 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
M
3:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Caliber Collision Centers - Warranty on previous job done

I called Caliber for a re-do on my car since they did not match the paint correctly in the right front door and also the clear coat drip in the hood. When I took the car in they damaged the rear bumper and the right front door cover to the speaker. When I called to shop on 7400 Deering Ave Canoga Park, CA 91303 to find out when I could drop off the car to fix those problems the General Manger Rey Solis told me I could bring the car in but "they were going to tell me whether the job was done there or nor" like if I was lying to them about the job that was done at their location. Solis repeatedly told me in person when I showed up at their location that job was not done there. Solis also told me they could NOT match the paint 100% and that I will not be happy, therefore he said "I refuse to warranty it here". Also, the general manager asked me for the paperwork of the damage in the rear bumper since it was something they did at the job I needed to get a separated documentation for that like if me as a client am suppose to know their protocols and procedures when something like that happens. I made a complaint to my insurance company and at the moment they are working something for me and told me not to worry about it. I am really disappointed at Caliber Collision for not taking responsibility for they terrible job they did in my car.

Desired outcome: I would like an apology and better training for Rey Solis. He has no customer service skills. Solis is very unprofessional when dealing with clients.

Read full review of Caliber Collision Centers
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.