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Calcutta Medical Research Institute (CMRI)

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No 7/2, Diamond Harbour Road, West Bengal
Kolkata
India - 700027

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Complaints & Reviews

Calcutta Medical Research Institute (CMRI)About services and patient care

Sir as my father is admitted in your reputed hospital having bed no 468 name raghunath prasad singh. He is a hemophilia A patient. He was admitted on 22/09/20 in emergency due to prostate problem and his prostate operation was held on 15/10/20 thereafter as per hematologist doctor mr. Shubham sir he prescribed factors-8 (costly injection) to be given as per schedule dose day and night but on 17/10/20 in night sister incharge not care about patient health and did not give the injection similarly on 18/10/20 in night factor 8 injection was injected but not with proper way. I complaint this matter to Mr. Sujoy Mukherjee (Medicine father's doctor) he found this matter true.In front of the doctor I give written complaint to morning sister incharge but not any action taken yet and in night same thing is repeated they are doing.
So, sir I ask the hospital management who take the responsibility of the injection which was not given properly and of my father health.

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    Nov 06, 2019

    Calcutta Medical Research Institute (CMRI) — hospital room service

    Today i.e. 06.11.2019 around 9.15 AM my wife, Mrs Kiran Mukherjee got admitted to CMRI Hospital, Alipore...

    Calcutta Medical Research Institute (CMRI)appointment for specialty section

    The staff assigned for the registration and appointment of patients coming for the check-up in the speciality section of the hospital are tge the most irresponsible ones I have ever come across. Please train the staff to be a little more responsible and careful while taking down appointments for patients coming to the hospital. Worst experience in this hospital.

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      Calcutta Medical Research Institute (CMRI)I am complain about dt-22 sep 2019, fourth floor your sister was misbehave with me

      Sir mere papa bed no 461 me admit hai aur Maine unke lite ps raksha hai par jo night shift ku ps hai world patient ko sahi se attend nahi kar Rahim this so Maine usko change karne ke liye bataya tha par unhook ne naya ps ko v nahi rakha aur Hume info v nahi kiyan aur kab Maine ward me isle liye phone kya to Pahle unhone misbehave kiya aur phone v cut kar diya mere papa bed patient hai aur aaj night me unke pas koi v nahi hai. So please action taken about this nurse.

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        Jul 30, 2019

        Calcutta Medical Research Institute (CMRI) — wrong treatment

        I am admitted to CMRI in my on thrusday during my emergency...he admitted me amd kept me in icu for hours and...

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        Calcutta Medical Research Institute (CMRI)food veg for the patient

        Dear Sir,

        This is to bring your kind notice that my father Biman Mukherjee is admitted in CMRI with brain stroke on 4th July'19.
        He is not getting non veg food which as per the hospital authority conveyed that the non veg food for the patients discontinued from 1st July'19.

        The patient might get non veg food for lunch/dinner.

        This is very surprising and astonishing as we the patient party is incurring a huge amount every single day but the hospital is not taking care of the well being of the patient.

        This is not at all expected from such a group company like CK Birla.

        Request to take necessary action asap otherwiese I will escalate the matter to the higher level and the social media.

        cc:Managing Director(CK Birla)

        Yours Faithfully
        Dibyan Mukherjee
        [protected]

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          Calcutta Medical Research Institute (CMRI)ck birla hospitals – cmri, entire system including the doctors are corrupted

          From: Ganesh Maity
          Sent: Thursday, March 28, 2019 10:12 AM
          To: [protected]@cmri.in
          Cc: ganesh.[protected]@hotmail.com; [protected]@cmri.in
          Subject: Re: MRN NO: C0000103964 - SWASTIKA MAITY

          *** Please note the message below originated on the Internet. Please use caution when replying or opening links or attachments. ***
          Hi Team,

          I haven't yet received any update from you. I was expecting an update that you all are currently looking into this serious matter and will get back me later.

          I also wanted to bring to your notice that after several follow with the doctor to understand the diagnose/root cause of why my daughter was getting high fever. But, since 23rd I was informed by the Dr. Ruchi Golash that she is unable to identify the root cause. The same version shared to me by the doctor Ruchi during the discharge. Please refer the attached discharged summary.

          As we are not sure of the root cause of High Fever and are not pro-activity taking any actions to prevent of any upcoming issues if any.

          I hope and pray to God that she will be all right.

          I look forward for updates and hope taking required actions.

          On Tue, Mar 26, 2019 at 5:55 PM Ganesh Maity wrote:
          Dear Team,

          I would like to bring to your notice, the experience I had gone through during my daughter was admitted at hospital. I had also updated all the incidents to duty manager and to person from grievances at CMRI. The head of security in charge of CMRI is also aware of all below incident.

          • Admission: During the process of Admission, after all documentation check, I was asked to summit minimum 30 thousand. However, I had to shout and finally had to call insurance company manager. Insurance company had to call to TPA who were requesting for deposit and finally got admitted without any deposited money.

          • From the Day one, whenever we were looking a nursing services, we pushed the Bell and every time someone cleaning staff would visit and stop the Bell ring. Then, we were told that they would call for a nurse who will be able to help us.
          Due to this, each time, the nurse comes to attend after 30-40 minutes. I had requested nursing in-charge the incident.

          • 23rd Saturday: Nurse had given the antibiotic at 3:00 PM and went away but medicine was not going through the channel. Typically, I had pushed the Bill and in the same way the cleaning staff had come and had switched off the Bell. Similarly, I was told that they will inform the nurse.
          This continued till 6:30 and my daughter waited for the antibiotic since 3 PM. Then, I had to shout like anything on the 7th Floor and see security guard, few nurse, junior doctors attended my daughter. My daughter had missed the antibiotic which she had to take at 3PM.

          • Channel: Within 20 hrs., they have done THREE (3) time channels. During the stay my daughter had 5-6-times channel.

          • Dr. Ruchi Golash: During the stay and even post discharge, the doctor had maintained 8-10 distance from my daughter. This experienced was shared with administration and nursing staff on 23rd. I was promised that it will be taken care and administration team will update management accordingly.
          However, on 25th I had again raised this issue to the same person and surprisingly got replied from that same person that he only looks after junior doctors.

          • 25th Monday: Nurse had given the antibiotic at 6:00 PM and told us that my daughter will again provide antibiotic at 10 PM to maintain 4 hrs gap. Then went away but medicine was not going through the channel. Typically, I had pushed the Bill and in the same way the other cleaning staff came and had switched off the Bell. Similarly, I was told that they will inform the nurse. Nurse has also visited few times and could do anything.

          This continued till 9:30 PM. Then, I had to shouted on the 7th Floor and head security guard came and he had called the Duty Manager. The duty manager Mr. Sharma came with one of the senior doctors. However, Mr. Sharma came with same senior doctor who had attended my daughter at around 7:20 PM but couldn't help. She told that new channel needs to be done.

          Moreover, the same statement was provided by senior doctor at 9:40 PM in front of the duty manager post re-check the issue.

          I again update Mr. Sharma that for more than three days that I had a small request to each of the nurse / junior doctors that to try replacing the channel pipe set and try once. I also had requested this senior doctor to replace the set at 7:20 PM, but she too told that it is not issue with the pipe set. The channel needs to be replaced. Finally, Mr Sharma requested to try to replace the pipe set and check once.

          Post replacement of the pipe set, all were set and nurse started the pending antibiotic at 9:50 PM which was pending since 6 PM. After that another TWO set of antibiotics were given using SAME channel.

          If they could have changed the pipe set on the day ONE of the incident, my daughter wouldn't had to go through New CHANNELS for such numbers of times.

          Finally, the miserable part is, after all above repeated incidents, the system as well the service wasn't improved.

          25th Monday @ 10 PM: Nurse has started another set of antibiotics immediately after the completion of antibiotic which was started @ 9:50 PM. During my stay the same antibiotics were given in minimum 4 hrs gaps.

          I AM WRITING TO YOU TO INFORM YOU ALL THAT IF MY DAUGHTER ENCOUNTER WITH ANY ISSUE DUE TO THIS UNWANTED INCIDENTS, I WILL BE BOUND TO FIR A CASE AGAINST THE HOSPITAL.

          Look for forward to see updates on each incident.

          --
          Ganesh Maity

          ck birla hospitals – cmri, entire system including the doctors are corrupted

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            Dec 28, 2018

            Calcutta Medical Research Institute (CMRI) — final settlement bill and money receipt

            I sumit kumar chakravorty admitted my wife riya chakraborty to cmri on 13.09.2018. on the same day my wife...

            Kolkata
            Nov 14, 2018

            Calcutta Medical Research Institute (CMRI) — dr sandeep bhattacharya

            He is the most horrible doctor i have ever seen in my life. First of all his behaviour with the patients and...

            Kolkata
            Oct 01, 2018

            Calcutta Medical Research Institute (CMRI) — doctor's punctuality

            I took appointment for Dr. Gourav Gupta in speciality clinic on 28/09/2018. I booked his appointment 2 day...

            Kolkata
            Sep 23, 2018

            Calcutta Medical Research Institute (CMRI) — this complain is regarding working attitude of dr. biswarup lahiri of general medicine.

            Doctor Biswarup lahir has given me appointment in speciality clinic of CMRI kolkata.My serial number was 15...

            Kolkata
            Jul 13, 2018

            Calcutta Medical Research Institute (CMRI) — nursing service

            Patient undergone operation at 3pm. At 9.30 pm patient request for pain re leaving medicine but till 11 pm no...

            Kolkata
            Mar 10, 2018

            Calcutta Medical Research Institute (CMRI) — room service

            Patient name adity chattopadhyay id c0000047487 room no 518 corporate patient : indian oil corp ltd ...

            Kolkata
            Feb 03, 2018

            Calcutta Medical Research Institute (CMRI) — doctor manocha's extreme rude behavior

            My mom is admitted to the hospital due to severe headche. The general medicine doctor suggested Dr Manocha...

            Kolkata

            Calcutta Medical Research Institute (CMRI) — inpatient services

            CMRI is a well known hospital in Kolkata and i expected a better service but the nursing department is too...

            Kolkata

            Calcutta Medical Research Institute (CMRI) — overcharging & inflated estimates to swindle insured patients

            CMRI is an absolutely bania hospital aimed at squeezing maximum money out of patients. My mother require...

            Kolkata

            Calcutta Medical Research Institute — mis treatment

            PLEASE READ THIS . This is a very honest Statement I want to share to all : My father was admitted to CMRI...

            Kolkata

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Calcutta Medical Research Institute — fraud billing in operation-dr. b.r. kundu

            Ref: Areva/SLW/CMRI/AyB/01 Date: 01/03/2009 Kind Attention: M/s COO CMRI -...

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