The Sweet Basket Company’s earns a 1.0-star rating from 2 reviews, showing that the majority of gift recipients are dissatisfied with their gourmet baskets.
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I ordered 7 gifts from The Sweet Basket Company on December 16 for my customers in Canada
I ordered 7 gifts from The Sweet Basket Company on December 16 for my customers in Canada. I talked to a customer service person who said the gifts would come before Christmas. She told me to pay extra for fast shipping to Moncton. They charged my credit card $550.20 CAD, which I paid. I tried to contact them by email and phone, but they didn't answer. On December 29, they sent me an email saying the order was late and the chocolate would come on December 30. They still haven't sent my orders, and they haven't answered my emails or calls. It's been a real hassle.
I've been using The Sweet Basket Company for years to send gift baskets to my family and friends in Nova Scotia and Montreal
I've been using The Sweet Basket Company for years to send gift baskets to my family and friends in Nova Scotia and Montreal. Recently, I wanted to send a basket to a client in Vancouver, so I called the company on October 25th and again on October 28th to ask about delivery. They said they could deliver on November 3rd, which was perfect for my client's schedule. I placed the order online on the morning of October 28th and paid for same-day shipping. However, the basket didn't arrive on November 3rd as promised. I called the next day and spoke to a supervisor named Adina (or Dina), but she wasn't helpful. She said they couldn't guarantee delivery dates and that they hadn't mentioned any possible delays during our previous calls. I cancelled the order and was promised a full refund of $71.35, but it hasn't appeared on my credit card yet. Overall, I'm disappointed with The Sweet Basket Company's lack of communication and reliability.
Is The Sweet Basket Company legit?
The Sweet Basket Company earns a trustworthiness rating of 69%
Generally safe, but check closely before sharing details.
Thesweetbasket.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Thesweetbasket.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- The Sweet Basket Company protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to The Sweet Basket Company has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to The Sweet Basket Company. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About The Sweet Basket Company
The company's website, thesweetbasket.com, offers a wide range of gift baskets for every occasion, including birthdays, weddings, anniversaries, holidays, and more. Each basket is carefully curated with a selection of premium chocolates, candies, cookies, nuts, and other gourmet treats from some of the world's finest brands.
One of the things that sets The Sweet Basket Company apart from other gift basket retailers is their commitment to quality. All of their products are carefully selected and sourced from reputable suppliers to ensure that only the freshest and highest-quality items are included in each basket. Additionally, the company takes great care in packaging and shipping their products to ensure that they arrive in perfect condition.
Another key feature of The Sweet Basket Company is their dedication to customer service. Their team of friendly and knowledgeable customer service representatives is available to assist customers with any questions or concerns they may have. Whether you need help selecting the perfect gift basket or have a question about shipping, the team at The Sweet Basket Company is always happy to help.
Overall, The Sweet Basket Company is a trusted and reliable source for high-quality gift baskets that are sure to delight any recipient. With their commitment to quality, exceptional customer service, and wide selection of products, it's no wonder why they have become a go-to destination for gift-givers around the world.
Overview of The Sweet Basket Company complaint handling
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The Sweet Basket Company contacts
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The Sweet Basket Company phone numbers+1 (514) 683-3885+1 (514) 683-3885Click up if you have successfully reached The Sweet Basket Company by calling +1 (514) 683-3885 phone number 0 0 users reported that they have successfully reached The Sweet Basket Company by calling +1 (514) 683-3885 phone number Click down if you have UNsuccessfully reached The Sweet Basket Company by calling +1 (514) 683-3885 phone number 0 0 users reported that they have UNsuccessfully reached The Sweet Basket Company by calling +1 (514) 683-3885 phone number
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The Sweet Basket Company emailsorders@thesweetbasket.com85%Confidence score: 85%Salesinfo@thesweetbasket.com84%Confidence score: 84%Supportcustomerservice@thesweetbasket.com78%Confidence score: 78%Support
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The Sweet Basket Company address84A boulevard Brunswick, Dollard-des-Ormeaux, Quebec, H9B 2C5, Canada
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The Sweet Basket Company social media
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