Cabela's Sporting Goods
Reviews and Complaints

I recently had another issue with Cabela's, and I must say, I am quite disappointed. I placed an online order on June 1st, 2020, as my local Cabela's did not have the item I was looking for in stock. This is not an uncommon occurrence since they were bought out. However, when I logged in to check on my order on June 4th, 2020, I was shocked to find that Cabela's had canceled my order. I received no notification that my order was being canceled, and there was no documentation on the order page as to why my order was canceled. This is not the first time I have had an issue with Cabela's. Last November, I placed an online order, and Cabela's changed it to "On Hold" with no comment or notice. I tried to get a status on that order until I finally canceled it in March 2020.

I was willing to give them a second chance because I had some gift cards that I wanted to use, but after this experience, I will not be trying to buy from Cabela's again. I hope that my experience serves as a warning to others and prevents someone else from going down this same road.

I did some research and found out that there was no backorder on Mossberg's end, but the backorder was with Cabela's own supplier. I called and emailed twice asking for an ETA, but customer support had no more information than what I saw on Cabela's website. It is definitely poor business practice to make customers wait rather than push their supplier to deliver.

In conclusion, I have learned my lesson and will not purchase anything else from Cabela's. It is a shame because I have always enjoyed shopping at their stores, but their online ordering system and customer service have left a lot to be desired. I hope that they can improve their processes and regain the trust of their customers.

I recently made a purchase on Cabela's website and unfortunately, I had to return one of the items. I ordered two pairs of jeans, but one of them was too short for me. I ordered a size 2 regular, hoping that they would fit, but my legs are quite long, so they didn't. Since there isn't a retail store near me, I had to return the jeans by mail.

Before I sent the item back, I called customer service to let them know that I didn't have access to the card I used to purchase the jeans because I had to cancel the card. The operator I spoke to was very helpful and made a note on my order number to have the refund placed on a gift card. However, a day or two after I mailed out the item, I received an email saying that the refund was processed to my compromised card. I was confused and frustrated, so I called customer service again.

This time, the operator I spoke to said that he saw the note on my order, but apparently, "payment processing didn't see the note." He made another note on my order, but when I called payment processing the next day, I was met with an unpleasant attitude. The representative emailed me later, saying that I now had to get in touch with my Mastercard company to get the refund switched to my new card. She also said that it could take 2-10 days for the refund to "appear" on my account.

I'm disappointed with the customer service I received from Cabela's. It's frustrating that they didn't do their job properly and now I have to deal with the aftermath. I love the clothes they sell, but the customer service leaves a lot to be desired. It's like they don't care about their customers and are just trying to make a quick buck. I hope they improve their customer service in the future.

September 2020, I bought online from Cabela's a Killer instinct Lethal 405 Crossbow package. Cabela's assembled and checked out the crossbow. Shortly after September I bought a Killer instinct Dead Silent Cocking Device. The crossbow has only been fired less than 75 times, no hunting just range firing. The crossbow crackles and pops when being cocked and when fired. I brought the crossbow back to Cabela's, League City, Tx and asked for assistance with the bow. Cabelas's said that was a poor quality crossbow, it's even dangerous. They can't / won't do anything about the crossbow, not even a refund. I must contact Killer Instinct and work out a fix or replacement with them. First time contact wil KI, they said they can't find my warranty registration, September, 2021, I re-register the crossbow, KI responded that the crossbow was a year old and they couldn't accept the warranty registration. The string on the Dead Silence Cocking Device was installed on the spools incorrectly and the string has multiple cuts and is about to break at any one of these cuts. Making the cocking device a danger, even deadly. I just want a complete refund or full credit for the crossbow, scope, bolts, carrying case and the dead silent cocking device, so as to purchase a better, safer and more reliable crossbow and accessories from Cabela's. Thank you.

I was planning a trip to Florida for a vacation and to hunt the over-populated pythons. I needed to get my hands on some .38 Special Snake shot shells and decided to check out Cabela's website. To my delight, I saw that they had them in stock. I received an advertisement the day before we were leaving, stating that if I ordered before 1pm, I could pick up my order the same day. I thought to myself, why not take advantage of this offer and ordered 2 boxes online around 11:30am.

We arrived at the Hamburg PA store around 4pm, hoping to pick up our order. We went to the Service Counter to see if the pickup order was ready, but unfortunately, it was not. The woman at the counter told us that it could take a couple of days. I was disappointed and frustrated, but then I remembered the advertisement I received about same-day pickup. I told the woman about it, and she seemed surprised. She then told me that there were 16 boxes in stock.

Excitedly, I went to look for them, but to my dismay, I only found 9mm shells. I asked one of the floor employees about it, and he confirmed that there were no .38 special snake loads. I was frustrated and disappointed, but I decided to go back to the Service Counter to express my frustration. The woman there told me that we wouldn't be charged for them, which was a small consolation.

Overall, I would suggest calling ahead before making a trip to Cabela's. It seems like the inventory can be unreliable, and the employees may not be aware of what's in stock. However, I appreciate the effort to make same-day pickup available, and I hope that they can improve their inventory system in the future.

I recently visited Cabela's and had a bit of a frustrating experience. The line to get into the store was quite long and I had to wait for almost half an hour before I could even enter. Once inside, I was greeted by friendly salespeople who were eager to sign me up for the Cabela's Club or the Cabela's VISA card. However, I found that these options didn't really offer any benefits to the consumer other than receiving constant advertising from Cabela's.

When I finally made it to the counter to purchase the binoculars I wanted, I was disappointed to find out that they were out of stock. I was told that the online inventory check only works occasionally, which was frustrating. However, I was informed that I could order the binoculars online and have them shipped for free to the store. The only catch was that I would have to wait a week or more, then drive back to Cabela's, wait in line again for 30 to 40 minutes, show my ID, and then finally process out of the store. This seemed like a lot of hassle, so I decided to purchase the binoculars on Amazon instead. Not only were they $5 cheaper, but they would also be delivered straight to my door without any further hassle.

The only reason I would consider going back to Cabela's is if I wanted to purchase a firearm that no other store had in stock. However, even then, the process is quite tedious and time-consuming. It's a shame that customer convenience and satisfaction seem to be at the bottom of Cabela's priority list these days. I remember a time in the 80s and 90s when Cabela's was my go-to store for all my outdoor needs, but now I'll have to think twice before going back.

I recently ordered a pair of Bogs Boots for my wife from Cabela's on April 23, 2020. I was excited to surprise her with a new pair of boots, but unfortunately, they didn't fit her. I ordered a size 9, which is her usual size for LL Bean boots, but she couldn't even get her foot into the boot. I was disappointed and frustrated, so I decided to call Cabela's to return the boots.

When I called, the customer service representative told me that it was my fault for ordering the wrong size. I explained that I ordered the size that my wife usually wears, but they still wouldn't budge. They offered to exchange the boots for a size 10 or give me a refund, but I would have to pay for the return postage. I decided to go with the refund since I wasn't sure if a size 10 would fit her either.

I returned the boots using Canada Post's lowest ground rate, which cost me $38.42. The tracking showed that Cabela's received the boots on May 14, 2020. However, after a month had passed, I still hadn't received my refund. I decided to call Cabela's on June 15th to inquire about the status of my refund. The customer service representative told me that no action had been taken yet, so she sent an email to their financial department to confirm that they had received the boots and to request that they process and send a cheque.

The customer service representative confirmed that the email was sent and received while we were talking. However, two more weeks passed, and I still hadn't received my refund. I called again on June 30th, and the customer service representative told me that the email request was processed on May 20th. She was surprised that I hadn't received the cheque yet, even though it had been 10 days since the request was processed.

Overall, I was extremely disappointed with the slow service from Cabela's. I have ordered many hunting and shooting products from them in the past, but after this experience, I don't think I will be doing that again. It would have been nice if Cabela's provided return courier service, especially since the footwear didn't fit when I ordered it in my wife's size. I hope they can improve their customer service in the future.

My recent experience with Cabela's was not a good one. I was extremely disappointed with how their so-called "supervisor" Melinda handled my order. I had purchased an item on sale recently, but after 2 days, they cancelled my order without any notification. I only found out when I tracked the item status and it showed as "CANCELLED"!

When I called them to check why there was no notification at all, Melinda gave me a stupid excuse and said their email was down. But hello, there is a phone to reach your customer, right? I had missed out on a good deal that I had been excitedly waiting for, and I could have purchased the same item from another store!

When I asked Melinda about the cancellation reason, she just said that there was no more stock for the sale item, and there was nothing she could do about it. But if I wanted, I could purchase the same item at the normal price. What a stupid system they have! If you don't want to honor and respect your customer's purchase, then put it as "0" stock or "out of stock". Don't make me keep waiting like an idiot without any news and miss other opportunities!

I swear I will never shop from Cabela's again! In today's competitive market, there are so many similar stores out there that provide 5-star customer service and even cheaper products with better quality. Cabela's is not the only one, and they need to step up their game if they want to keep their customers.

I recently had an experience with Cabela's that left me feeling frustrated and disappointed. I purchased a gun and went to pick it up, but unfortunately, due to some revised federal law questions, I answered one question incorrectly. The staff told me to come back the next day to pick up my purchase. However, when I returned, they informed me that I had prohibited myself from purchasing the gun. As a licensed carry owner, this was a major inconvenience and disappointment.

The customer service at Cabela's was lacking, and I found that the staff didn't seem to have a good understanding of their own policies or federal law. It's 2023, and I would expect that people would have learned how to communicate effectively and understand their own policies by now. It's frustrating to have to drive 30 miles two days in a row to pick up a purchase that should have been straightforward.

I was told that I can never purchase a gun from Cabela's again, which feels like I've been locked out of their system. The staff blamed federal law changes for their mistakes, but I believe that they should have a better understanding of the law and be able to explain it to customers clearly. If they don't know the answer to a question, they should ask their supervisor instead of making customers feel stupid.

I asked about the questions that I got wrong, but the staff didn't explain them to me. It's frustrating to feel like the people working at Cabela's don't know what they're doing or how to communicate effectively. It's a shame that they don't take responsibility for their mistakes and instead blame federal law.

Overall, I would not recommend buying guns from Cabela's. It's better to shop somewhere else where the staff is better trained and can communicate effectively with customers. It's no wonder that they have so many online sales to trap people.

I recently made a purchase on cabelas.com for a rifle on December 2, 2019. I chose the Ft. Worth store for pickup and completed the transaction without any issues. However, I was supposed to receive a confirmation email when the rifle arrived, but I never received one. After waiting for two days, I decided to call the store to inquire about the status of my purchase. To my surprise, the rifle was already there, but I never received any notification.

On December 5, I traveled 75 miles to the store to fill out the background check, but unfortunately, I received a "Delay" status. I was told that they would check twice a day and would call me as soon as they received a response. However, after a month of waiting, I still hadn't heard anything. I learned that an NICS Delay can be confusing, and it was unclear how long I would have to wait before receiving a response. Cabelas said they would hold the rifle for two weeks, but NICS stated that delays would be purged after 88 days.

Finally, on January 18, I called the store again and was informed that my delay had expired. However, the money was still missing from my account. I was assured that the rifle was mine, and I just needed to complete another background check. Unfortunately, the $75 rebate had expired by this point, and I had already traveled 300 miles and experienced a lot of anxiety during the Christmas season.

I did some research on NICS and learned that delays were designed to give the FBI three business days to complete a background check. If there is no "proceed" or "deny" response after that time, the gun dealer can transfer the weapon, but they are not required to do so. Cabelas policy is not to sell a weapon without a "proceed" status since Bass Pro bought them out. Unfortunately, it took me a month and a half to learn this information.

Overall, I was extremely disappointed with my experience at the Ft. Worth Cabelas store. I will never go back there again, and this was my first and last experience with them.

I've been trying to purchase a certain gun from my local Cabela's store in Hamburg, PA. The price of this gun is absolutely ridiculous, going from $550 down to $380! It's a Springfield XD, and these guns rarely ever go on sale, much less for this kind of discount. I've tried to purchase this gun twice now online because it was supposedly in stock at the store. However, both times I called the store to confirm, I was told that it was mysteriously NOT in stock!

I know for a fact that the employees are lying to me, telling me that it's not there and are actually buying the guns themselves or saving them for friends and buying them up before customers even have a chance. It's really frustrating and disappointing. I have called the headquarters on both occasions and have confirmed with them both times that the gun is in fact in stock at the store, yet when I call the actual store, they are nowhere to be found! It's unbelievable.

Cabela's obviously employs some really bad people to work in their stores, at least in the gun department anyway. This is disgusting. I'll bet when the sale is over, they will undoubtedly have a bunch of them in stock! They say their website is never up to date, and that's why they show in stock. Yet, I looked at six other guns that were in stock like this one was, and all six of them were actually at the store. I guess that the site updates all the other inventory perfectly fine and is up to the minute up to date, just not Springfield Armory XD guns!

This is despicable and disgusting of these [censored]s in the Hamburg PA gun department. Have fun buying them up and reselling them! Cabela's just know that you lost a good customer that has spent thousands upon thousands in guns and ammo, and I will never set foot in one of your stores ever again!