Shoppers Drug Mart reviews and complaints 1
View all 1537 complaintsShoppers Drug Mart - shoddy service
Re: the shoppers drug mart pharmacy at 2345 yonge street, toronto on.
I dropped off a prescription before 10am this morning and at 6:30pm it still was not ready. Moreover, 3 staff chatted away for several minutes, ignoring customers waiting at the pick-up counter.
This is not the first time my husband and I have experienced extremely poor service and lack of courtesy at this location. While the lackadaisical customer service is especially pronounced at the pharmacy, even the general staff members here are difficult to find, the check-outs are always undermanned and the staff lacks knowledge of products and services.
Considering we pay a higher dispensing fee at shoppers drug mart than at others, we cannot adequately express the depth of our disappointment and reluctance to continue as shoppers drug mart customers for any purchases whatsoever.
A cursory apology is not sufficient.
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Re: Mohawk and Upper Ottawa, Hamilton, Ont.
I was in there on 12/13/11 at around 7pm. I wanted to buy a perfume gift box but I had other items to buy in the store. I set the gift box on the cosmetics counter and said I'll be back. When I returned she had a long line at the cosmetics counter so I tried to bring it to the front cash and she said I couldn't do that. Pressed for time I left it there. When I got to the front I was being checked out by a supervisor, when I asked her about bringing the gift box to the front she said she would refuse me service. I then said that I would not be back and she said that's fine, goodbye. Both ladies were a bit rude with me. My question in all of this is "Where was the customer service?" I stayed polite and expressed my disappointment with the store. It's to bad when there are so many stores competing for business.
I suppose they don't need my business that bad.