Canadian Tire reviews and complaints 1
View all 1130 complaintsCanadian Tire - Automotive service department listowel
Good day,
I have been taking my Smart car to the Canadian Tire Listowel store for my needs since moving here around 6 years ago.
Recently I took my car in for an oil change and new alternator. When dropping it off, I confirmed my 10% discount off of labor as I work at Zehrs. I had also requested that my Husband be contacted, as I was heading to my shift at Zehrs as a cashier. A little later, I was contacted by someone at the Automotive service desk stating that they were not able to install my alternator. I asked them to call my Husband as I was working. They did call him, but left no message.
After my shift, I went to retrieve my car. At that time I was again advised that they were unable to change my alternator due to the engine mount studs being welded on. The note on my work order was pointed out to me and I accepted it.
I had also noticed that there was no 10% discount on the labor. Asking the Service Desk staff to correct it, I was told that he didn't know how and the person that took in the car should have done it. A more senior person was called over and I was told that he was unaware of such discounts. Frustration ensued and I left around 35 minutes after arriving to get my car, with no discount but a promise of one later on my work order. (attached)
After being advised by a few friends that the studs should not have been welded, as that is illogical, I had a look. They are simply tacked. (picture attached) I am very upset to know that I was not told the truth. Why? Perhaps it is because it's a smart car? Maybe a lazy mechanic? Or because I am a 53 year old Woman? Either way, this is completely inexcusable. I should trust my mechanic. I drove my Smart car home with a dead alternator down Hwy 86 hoping it wouldn't die in front of a transport. That's a wee scary.
I sincerely hope that driving it didn't cause any issues to my vehicle, as I have read can happen.
Desired outcome: I would appreciate an explanation. What do you believe the outcome should be to retain a customer for the store? Gift cards would be welcomed for merchandise
To this date I have yet to receive an apology.
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