Leon's Furniture

Purchased 6 appliances and a 5 year extended warranty. When we tried to submit warranty claims for 2 failing appliances (beginning in June 2022 and stretching into December 2022), we were told that Leon's warranty company (King & State) has NO service techs contracted for our area. We were given 2 choices, find a tech and pay out-of-pocket and then submit for either denial or approval of claim (That's how they word it) OR take a low-ball pro-rated buy out of the appliances and purchase replacements at the same Leon's. No thanks. Leon's refused to be billed for the service work directly... immediate red flag letting us know that if we paid out-of-pocket, the Leon's owned warranty company would be denying the claim for reimbursement. We were told either accept refund of warranty purchase price, or leave with nothing. We still have 2 failing appliances and a really really bad experience with Leon's. They are still selling warranties that they can not honor. Floor sales people in our local store are (mostly) great, store manager and customer service manager are inexperienced and have no business being in customer service positions. The WORST customer experience we have ever had.