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SriLankan Airlines Complaints & Reviews

SriLankan Airlines / Denial of boarding in Srilankan Airlines Flight UL 218 on 13 July 2016 at Doha Airport and inappropriate behaviour of the airlines staff

Jul 26, 2016

This is with reference to me and my friend's bitter and spiteful experience with the SriLankan airlines staff resulting in mental anguish, loss of time, money and energy. o We reported to the airport after 7.45 pm on 13/7/2016, when our flight was due at 10.30 pm. There was a long queue there. We were standing in the queue from then onwards, till 9 pm when we reached the counter. We tried to check in the baggages we had packed together. We had three bags together to check in. They insisted that we can't put our baggages together. We explained that we are travelling together to my...

SriLankan Airlines - England, Greater London, London / Error made on Issuing Ticket

Jan 22, 2015

SriLankan Airlines Call Center, did a date change for me. I had made the necessary payments, and they confirmed my booking was guaranteed, but when I got to the Airport (Heathrow) they hadn't issued my ticket. When they realised the mistake and tried to issue the ticket, ground staff informed that the flight was over booked. I have incurred substantial extra costs traveling from very far, finding accomodation and food, parking etc, as I have not been offered any compensation whatsoever. After staying up most of the night now I have a flight for the following day. Very poor & inefficient...

SriLankan Airlines / complaint against SriLankan Airlines

Mar 12, 2014

From: Abdul Bari Khaleel Ahamed FlySmiLes Membership No.:UL600483004 Ticket # [protected] Confirmation # I782MJ Kuwait. To The Director, Customer Affairs - Passenger Queries “Srilankan Airlines” Airline Centre Bandaranaike Int'l Airport Katunayake Sri Lanka. Telephone : +[protected] Fax : +[protected] Email : [protected] Dear Sir, My name is Abdul Bari Kaleel Ahamed (FlySmiLes Membership No.:UL600483004). I am working in Kuwait and on 28.11.2013, I came to my native for vacation holidays. Since they are travelling with Srilankan Airlines, I have...