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Republic Tobacco / Republic Group
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Republic Tobacco / Republic Group complaints 50

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8:45 pm EDT
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Republic Tobacco / Republic Group Unknown substance in my Gambler Menthol Pipe Tobacco

Contaminated product by unknown substance.

Please help me on this one.

The last bag of Gambler Menthol Pipe Tobacco I purchased last week, has me very concerned. I purchased it from Tobacco King and Vape in Wilkes Barre, PA.

Halfway into the bag, I started coming across little round balls. When squished they turn it a very fine black/brown dust. I then poured the bag out and there were quite a few of them. After moving the tobacco to the side, a large amount of this dark dust was on my table.

What is this substance I have been smoking? I am very concerned.

Please respond ASAP.

The SKU is [protected] 0 and above it is printed GPMMT-EA-CACA.

Desired outcome: explanation, I don't feel I trust your product anymore and have no idea what this substance is?

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10:18 pm EST
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Republic Tobacco / Republic Group Very, very dried-out tobacco bags!!

The last 2 large bags of the Gambler Tobacco I purchased were terribly dry. They were so dry that almost every time I placed the tobacco in my machine, it got stuck! The tobacco was so fine when I first opened the bag that it was comparable to what it’s like when you get to the bottom of the bag. I was and still am very disappointed. I’ve never had this problem b4 with any of the bags. I use the Light tobacco, the Silver bag and I always buy the largest bag.

Desired outcome: I would really like an explanation as to why the last 2 bags I bought were so incredibly dry?? A refund of the last 2 bags would be greatly appreciated.

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10:46 am EDT

Republic Tobacco / Republic Group Tube Cut Cigarette Machine

I purchased this orange cigarette machine about a month ago at the discount smoke shop in Post Falls Idaho. It looked heavy duty and would last a long time so I spent right at Fifty Dollars, I didn’t have to throw away. It worked great for the first couple of weeks then started not filling up but half way every other cigarette I rolled with it. Now I get the first one rolled and all the rest are filled half way or less, we have cleaned it and took care with it, I planned when spending that much to be using it a long time. Can’t use at all now.

Desired outcome: I’d like a replacement or a refund. I have no more money to spend on another one.

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Is Republic Tobacco / Republic Group legit?

Our verdict: Complaints Board's thorough examination reveals Republic Tobacco / Republic Group as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Republic Tobacco / Republic Group stands out for its commitment to quality and security. Clients considering Republic Tobacco / Republic Group should delve into its customer service record to gauge compatibility with their expectations.

Republic Tobacco / Republic Group earns 91% level of Trustworthiness

Perfect Trust Endorsement: Republic Tobacco / Republic Group achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Republic Tobacco / Republic Group. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for therepublicgroup.net can be seen as a positive aspect for Republic Tobacco / Republic Group as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Republic Tobacco / Republic Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Therepublicgroup.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • While Republic Tobacco / Republic Group has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 50 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the therepublicgroup.net. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Therepublicgroup.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The therepublicgroup.net may offer a niche product or service that is only of interest to a smaller audience.
  • Republic Tobacco / Republic Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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10:26 pm EST

Republic Tobacco / Republic Group Tube cut gambler menthol

I’m been buying gambler to cut mental tobacco for cigarettes past several years. And the last 2 big bags I brought where so dried out that the cigarette tobacco was Crumbling a part. I by myself at the same store all the time and it used to be good Quality. But like I stated it has been very poor quality the last 2 bags. I Purchase 2bags of tube cut menthol cigarette tobacco on February 18 2022 from the shop in Milford PA

Desired outcome: I was hoping for a refund

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10:50 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been purchasing gambler and high card tabacco for years now. Recently the last 4 bags I have bought have been extremely dry! Also had multiple long stems the size of my finger! I told the retailer and they told me I have to contact the company who makes it. I can't seem to find their website so here I am complaining here. Please resolve this issue for me.

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10:35 am EST

Republic Tobacco / Republic Group Premier Supermax cigarette machine

This product worked great until recently... Been having issues with not filling the cigarette but only halfway... Very disappointed... I have read many reviews of other people having the same issues... Can I return the product where I bought it for a full refund? I've only had it for 2 months! I bought it from a small tobacco supplier in Zephyrhills Florida.. what is the return policy with these stores that sell your product... The box says one year warranty.. this product cost me $57. I really don't want to call the better Business bureau.. let's see if we can get this resolved I'd like a full refund thank you

Desired outcome: Full refund

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7:08 pm EST
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Republic Tobacco / Republic Group Drum 5 oz rolling tobacco can

I opened my can of drum tobacco, and the whole inside of the can is rusty.
It is not tobacco..definitely rust..
I tried to scrape it off, but since it is rust, it is not moving. I know smoking is not recommended, but smoking tobacco with rust dust in it seems to be dangerous.
I never had this problem in the past and have been purchasing drum tobacco for years.
I hope this can be resolved .
Sincerely,
Patrick kolten

Desired outcome: Replacement or coupons

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12:06 pm EST
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Republic Tobacco / Republic Group High card pipe tobacco

I recently purchased a 12 ounce bag of high card regular pipe tobacco. While rolling a cigarette I discovered a large piece of what appears to be black leather or some such foreign material. It is triangular in shape and could be a piece off of a shoe or boot, maybe a glove. It is hard like a piece of plastic covering which has been cracked by the sun. Definitely not tobacco.

Desired outcome: Maybe some product coupons

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4:06 pm EDT
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Republic Tobacco / Republic Group Gambler tubes

Hi,

Maybe you've heard this before, but I wish you would package your tubes in more sturdy cartons. Many of my purchases have dozens of crushed tubes when they arrive. It seems for a few cents more, the packing could be made more protective.

Thanks,
John

[protected]@comcast.net

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3:38 pm EDT
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Republic Tobacco / Republic Group Largo menthol 1lb bags

I've been a consumer of the Largo menthol pipe tobacco for a long time. Until the last 2 purchases of the 1lb bags I have been satisfied.
The problem is the amount of stems in the product. Yes, I understand some are going to end up in the bag but now it's gotten so bad I feel I need to bring this to your attention.

It's a huge waste of my money. As the stems are not pleasant to smoke.

I do not want to change brands. I'd like this problem addressed.

Eric Charles
1645 Polk St
Eugene Oregon. 97402

Thank you.

Desired outcome: An explanation and or acknowledgments of my complaint. And possibly some coupons for compensation.

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1:59 pm EDT
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Republic Tobacco / Republic Group Gambler reg cut tobacco

We were huge fans of product until the last 3-4 mo. Especially today 08/24/2021. Went to 4 different stores to get tobacco and all 4 same problem... So dry I have never had it be so dry that I couldn't hear my bowl of rice crispier snap, crackle, pop over my husband trying to roll a cig with this junk it was total waste of my time and especially gas! I would like to maybe get a refund, I believe $60.00 is a fair amount for my time wasted, fuel burnt up looking and for the 2 bags of wasted tobacco that can not be returned thank you

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5:23 pm EDT

Republic Tobacco / Republic Group King tube cut filters

I buy these king cut tube filters . they use to be good. Now
Every Time I buy 2 or 3 boxes. The filters are terrible messed up. Where no tobacco will go in the filter. Please fix this problem. Its like whoever fills the boxes, squeezes the
Filters shut. Then tapes the boxes up. Then I buy them.
And they about 95 of them are messed up. I ban using these
Filters for 5 years now. And in like them. Please, who ever is destroying the filters. Please stop it. Sincerely
Carol boles

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11:49 am EDT

Republic Tobacco / Republic Group Dry unrollable tobacco full of sticks!

I've been purchasing gambler menthol tobacco for many years. Recently I've noticed quality greatly going downhill.
My last bag was totally unrollable!
I thought maybe it was the store I purchased it from, so I went somewhere else and bought more... nope! Same quality. What can I do? They will not refund my money because bag was opened. Im very unsatisfied and would like revolution please.

Desired outcome: Refund? Replacement?

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5:43 am EDT
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Republic Tobacco / Republic Group Premier 100's tubes

I have been buying your product for years but lately 60% of papers have been crushed and not useable. Thanks for listening.

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11:11 pm EDT

Republic Tobacco / Republic Group Bagged tobacco

I've been purchasing gambler for many years now, and the quality has gone down recently . Instead of a nice long leaf cut, all I see is more tiny pieces and some weird 'stick' looking pieces. What's up ? Now it seems I have to add more words to my complaint, want to hear about my many years of buying this product ? Now I have to maybe search around for a different brand, to get the same, or near same as gambler 'has' been !

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5:04 pm EDT

Republic Tobacco / Republic Group Gambler tobacco

I purchase your Gambler Tobacco on a regular basis and (regardless of the size of tobacco bag I purchase) from the moment I open the bag the contents within are extremely dry. It is unnerving this happens on a continual basis. I would sincerely appreciate it if your company would provide our Booneville Arkansas local tobacco store with fresh tobacco.

Desired outcome: Be able to purchase fresh Tobacco from your company

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3:20 am EDT
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Republic Tobacco / Republic Group Bali shag 150 gram can

Opened can seemed extremely fresh can was sealed but noticed different aroma and noticed residue on walls as I mistook for resin was total rust .after 20 yrs enjoying this product I never seen a hard can like this.[protected]@gmail.[protected] Lodi CA USA.i also smoked most of it before realizing that the extent of rust was bad and will return the other can tomorrow because I bought two cans at purchase.thank you

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6:33 pm EST
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I purchased 4 boxes of these from a local retailer on 12.20.2020. Within each of the 4 boxes, approximately one 4th of the tubes had the filters pushing out of the end of the paper rendering them unusable. I have used these in the past and did not have an issue. Am now considering an alternative brand. There is only one number on the box that appears to...

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10:59 pm EST
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Republic Tobacco / Republic Group Regular king size cigarette filter tubes

We have been buying the gambler 200 cigarette filter tubes for some time now but lately the last 3 boxes of tubes are not fitting we had to cut the tube to make them work. This is getting old these are the only tubes sold in Utah so once a box is messed up we are out of luck. Now I have to make the complaint longer for it to be looked at wow just to the point your filters are messed up

Desired outcome: A box of filters that work or discount of the next purchase of filters

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4:49 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been smoking Drum tobacco (both the regular and the mellow) since 1974. I have been satisfied for years with the product. However, in the last 4 to 6 months, the tobacco has contained a LARGE number of things that I can only describe as "small sticks" that pierce the rolling paper! What has happened to your quality control? This problem wa...

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Overview of Republic Tobacco / Republic Group complaint handling

Republic Tobacco / Republic Group reviews first appeared on Complaints Board on Oct 16, 2006. The latest review Unknown substance in my Gambler Menthol Pipe Tobacco was posted on Sep 17, 2023. The latest complaint Terrible quality was resolved on Mar 27, 2012. Republic Tobacco / Republic Group has an average consumer rating of 2 stars from 50 reviews. Republic Tobacco / Republic Group has resolved 8 complaints.
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  1. Republic Tobacco / Republic Group contacts

  2. Republic Tobacco / Republic Group phone numbers
    +1 (800) 288-8888
    +1 (800) 288-8888
    Click up if you have successfully reached Republic Tobacco / Republic Group by calling +1 (800) 288-8888 phone number 0 0 users reported that they have successfully reached Republic Tobacco / Republic Group by calling +1 (800) 288-8888 phone number Click up if you have UNsuccessfully reached Republic Tobacco / Republic Group by calling +1 (800) 288-8888 phone number 0 0 users reported that they have UNsuccessfully reached Republic Tobacco / Republic Group by calling +1 (800) 288-8888 phone number
    United States
    +33 468 851 227
    +33 468 851 227
    Click up if you have successfully reached Republic Tobacco / Republic Group by calling +33 468 851 227 phone number 1 1 users reported that they have successfully reached Republic Tobacco / Republic Group by calling +33 468 851 227 phone number Click up if you have UNsuccessfully reached Republic Tobacco / Republic Group by calling +33 468 851 227 phone number 0 0 users reported that they have UNsuccessfully reached Republic Tobacco / Republic Group by calling +33 468 851 227 phone number
    100%
    Confidence score
    France
  3. Republic Tobacco / Republic Group emails
  4. Republic Tobacco / Republic Group address
    2301 Ravine Way, Glenview, Illinois, 60025, United States
  5. Republic Tobacco / Republic Group social media
Republic Tobacco / Republic Group Category
Republic Tobacco / Republic Group is related to the Smoking and Tobacco category.

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