Grand Solmar reviews and complaints
Breach of contract
What is the best way to let the developer know that we are extremely disappointed on how our timeshare purchase was handled. There was a huge element of trust that we put into their hands. I am already talking to my credit card company about disputing the changes (all of them). We paid the maintenance fee for the penthouse over a week ago. We still have not received any kind of confirmation number. This is a breach of contract. We were originally told that we would have our confirmation number on Weds. Then told it will come Sat. Now we are told we have to wait until Monday. This is ridiculous and insulting. We could have been great customers, but feel we got played. If we don't get any confirmation by Monday, not only are we going to dispute the credit card charges for the purchases and the maintenance fees, we are also going to seek legal advice in order to get out of this contract. No one should have made us a promise they couldnt keep. I remember distinctly saying that "this is a deal breaker. If you can give us the penthouse for the week of Aug 29th-Sept 5th, we will sign up if not, then we wont". I hope this can all be worked out, but right now, I am not seeing it happen. Any advice?
Company Business Name: Grand Solmar
Country of complaint: Mexico
Website: grandsolmarresort.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Times fraud
I purchased a timeshare with Grand Solmar, the salesperson stated that I could easily rent/sell it for a profit. He also assured me timeshares have equity. When I contacted Dulce Calleros the customer service representative and asked the market value of my timeshare she gave me information that disagree with the salesperson's sales pitch.
When I confronted her requesting an explanation, she simply stopped replying my emails. That said Grand Solmar not only sell their memberships based of false promises; but also have a terrible customer service.
Company Business Name: Grand Solmar
Country of complaint: Mexico
Website: playagranderesort.com
I received an email from Dulce Calleros from the customer service department. In regards of the selling of my timeshare, she is stating my unit can be sold once that it’s paid in full. I can’t find this anywhere on my contract and it wasn’t disclose at the presentation either.
I have received nothing but lies from Grand Solmar. I’m desperate to get out of this contract, I have tried to sell it, rent it, give it back to the resort but not even they want to take it.
The complaint has been investigated and resolved to the customer’s satisfaction.
They have been operating like this for years and years. They offer to take your other timeshare and when that partner company never finishes their paperwork Grand Solmar has it in writing that you are still bound to the contract regardless. They are fraudulent crooks and that is the bottom line.
This company is one of the most fraudulent developers in the timeshare industry. The only thing you can do is cancel your timeshare contract. I recommend you to read an article with good information about these fraudulent companies: http://www.timesharescam.com/blog/68-timeshare-scams-mexico-vs-us-why-are-there-more-situations-of-fraud-in-mexico/
It's a huge scam, that's what it is... The only reason we bought at this "place" called Grand Solmar was because they said they would take over our other timeshare, through a company called Timeshare Equity Service. They said that "all we needed was to pay our dues every month"... We even paid another $900 to TES so they could transfer the title, only until TES told us we needed to PAY OFF what we owed at the other timeshare. This was one of the trickiest things any salesperson could do to anybody. They tricked us into believing that we could get rid of our other timeshare and since we would be paying less a month (we got their cheapest room without laundry) we thought it was a good deal. WE WERE FRAMED, and they will not return our $4000+ dollars. DO NOT BUY THERE. They are a bunch of liars.
For own experience, timeshare field is a tricky thing, avoid timeshare presentations and dont felt on their salespitch traps, you could check this before acquire a timeshare and good luck
http://www.timesharescam.com/timeshare-fraud-and-timeshare-scams-tips-to-avoid/
Thanks for share and sorry for your situation, actually this is not new, club solmar are such scammers with their promises, timeshare field is a tricky thing just for own experience check this before acquire a timeshare, good luck
http://www.timesharescam.com/timeshare-fraud-and-timeshare-scams-tips-to-avoid/
The Grand Solmar at Land's End is a very deceitful company. I am also very unhappy with their fraudulent and deceitful practices. They lied to me and got me drunk in order to sign their contract. I will fight them tooth and nail to get my money back.