FreeDownloadZone.com reviews and complaints

let me tell you what helpmedownload or freedownloadzone is, it is a company based in the philippines owned by Dan Peña Sr. and ran by Robert Smith. Basically what they do is put up numerous websites and all are directed to freedownloadzone where you download free software. YES! FREE SOFTWARE! and then charge you for it. if you are not very particular on checking your credit card statement you might miss it as sometimes it can be a small amount but is recurring monthly charge. but if you call them and ask why you are being charged for a trial software or free software, they'd tell you that it's not for the software but for the technical support they provide as software companies would not provide you with support for free software. this is also what they make their employees believe so they wont think they are doing something illegal. they train employees that if a caller is really pissed or says that they will call their credit card company the employee can revert the charges to prevent a charge back. i hope someone from the government look into this. they are FRAUDULENT AND SCAM AND HAVE NO RESPECT FOR INTELLECTUAL PROPERTY.

Hello,

I am a Customer Service Representative from FreeDownloadZone.Com. We apologize for the inconvenience. We are more than willing to assist you in resolving this concern. You may contact us at our Toll Free Number, Email or via Chat.

Sincerely,

Support Team
FreeDownloadZone.Com
Toll Free Number: [protected]. Our Hours of Operations are from 8AM to 8PM EST, Mondays to Fridays.
Email: Support@FreeDownloadZone.Com
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

let me tell you what helpmedownload or freedownloadzone is, it is a company based in the philippines owned by Dan Peña Sr. and ran by Robert Smith. Basically what they do is put up numerous websites and all are directed to freedownloadzone where you download free software. YES! FREE SOFTWARE! and then charge you for it. if you are not very particular on checking your credit card statement you might miss it as sometimes it can be a small amount but is recurring monthly charge. but if you call them and ask why you are being charged for a trial software or free software, they'd tell you that it's not for the software but for the technical support they provide as software companies would not provide you with support for free software. this is also what they make their employees believe so they wont think they are doing something illegal. they train employees that if a caller is really pissed or says that they will call their credit card company the employee can revert the charges to prevent a charge back. i hope someone from the government look into this. they are FRAUDULENT AND SCAM AND HAVE NO RESPECT FOR INTELLECTUAL PROPERTY.

Hi Glennafris,

I know unknown charges might be confusing. We are more than happy to assist you with this charge. I am a customer service representative from FreeDownloadZone.com. Please contact us through our toll free number or via email so we can settle this issue.

Thank you for your time,
support@freedownloadzone.com
[protected]

Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 8AM to 8PM EST

Well gee, I don't know... ASK THEM MAYBE?!

let me tell you what helpmedownload or freedownloadzone is, it is a company based in the philippines owned by Dan Peña Sr. and ran by Robert Smith. Basically what they do is put up numerous websites and all are directed to freedownloadzone where you download free software. YES! FREE SOFTWARE! and then charge you for it. if you are not very particular on checking your credit card statement you might miss it as sometimes it can be a small amount but is recurring monthly charge. but if you call them and ask why you are being charged for a trial software or free software, they'd tell you that it's not for the software but for the technical support they provide as software companies would not provide you with support for free software. this is also what they make their employees believe so they wont think they are doing something illegal. they train employees that if a caller is really pissed or says that they will call their credit card company the employee can revert the charges to prevent a charge back. i hope someone from the government look into this. they are FRAUDULENT AND SCAM AND HAVE NO RESPECT FOR INTELLECTUAL PROPERTY.

Hello,

I am a customer service representative of HelpMeDownload.Com. I sincerely apologize for the inconvenience. Regarding the charges that you got, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,
Support Helpmedownload
US Phone Support [protected]
US Phone Support [protected]
UK Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
Canada Phone Support [protected]
Other Phone Support [protected]

Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 2:00PM to 2:00AM.

let me tell you what helpmedownload or freedownloadzone is, it is a company based in the philippines owned by Dan Peña Sr. and ran by Robert Smith. Basically what they do is put up numerous websites and all are directed to freedownloadzone where you download free software. YES! FREE SOFTWARE! and then charge you for it. if you are not very particular on checking your credit card statement you might miss it as sometimes it can be a small amount but is recurring monthly charge. but if you call them and ask why you are being charged for a trial software or free software, they'd tell you that it's not for the software but for the technical support they provide as software companies would not provide you with support for free software. this is also what they make their employees believe so they wont think they are doing something illegal. they train employees that if a caller is really pissed or says that they will call their credit card company the employee can revert the charges to prevent a charge back. i hope someone from the government look into this. they are FRAUDULENT AND SCAM AND HAVE NO RESPECT FOR INTELLECTUAL PROPERTY.

Hello,

I am a customer service representative of FreeDownloadZone.com. I sincerely apologize for the inconvenience. Regarding the charges that you got, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,
Support Helpmedownload
US Phone Support [protected]
US Phone Support [protected]
UK Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
Canada Phone Support [protected]
Other Phone Support [protected]

Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 8AM to 8PM EST

whats your email you have been taking $10 a month out of my account, and im not happy about it! i dont want skype you!
gemma macdonald

Hello SamanthaB55,

I am a Customer Service Representative from FreeDownloadZone.Com. I apologize for any inconvenience this has caused you. We are more than willing to assist you in resolving this issue. Please feel free to contact us via our Toll Free Number, Email or Chat.

Regards,

Support Team
FreeDownloadZone.Com
Toll Free Number: [protected]. Available from 8AM to 8PM EST, Mondays to Fridays
Email: support@FreeDownloadZone.Com
Via Chat: http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

WOW amazing just found out these people have been taken money out of my account since 2011! WTF First charge was for 80.00 dollars thought it was something i bought off line so didn't pay no mind to it...Then after looking thru my bank records come to find out these people have been charging me 9.88 every month since plus a .30cent every tI'me. What is this? I never received anything from these people about these charges. I'm going to be calling you guys today and if i don't get all my money back I'm going to BANKOFAMERICA to file for theft!

Good Day Janet Seiler,

I am so sorry for this charges. I am a customer service associate from Official-BirthCertificate.com/au. Kindly send us an email so we can clear this up with you. You may also dial our toll free number or chat with us live. Information are below. Thank you so much.

Sincerely,
Support Team
Support@support@official-birthcertificate.com
Toll Free: [protected]
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between: 08:00 to 17:00 Australian Standard Time

Stop removing money from my account without my permission. I dont know how you got my number but stop please.

can you please stop taking money off my card, i dont recall allowing you to deduct anything from my account and i have no idea what its for. Please refund my money and stop this.

Good Day Jennifer Engle!

I am a customer service representative of FreeDownloadZone.com. We would like to know if your issue has been resolved. Have you successfully called our toll free numbers? If so, Kindly delete the post for us

Thank you for your time,
Support Helpmedownload
US Phone Support [protected]
US Phone Support [protected]
UK Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
Canada Phone Support [protected]
Other Phone Support [protected]

Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 8AM to 8PM EST

hey STOP! your not helping them ( our fellow fraud victims ) fix their problem... maybe your just another redirecting us to a wrong number... why don't stop what you're doing a lot of life is messed up because of what you scammed do.

oh my gosh! I'm not the only one who they've charged for that without authorizing them. I really felt the same way with you when i had experienced that scenario which do made me pissed off a lot. I suggest you to call this toll free number of TFN which do help me fix my concern with FREEDOWNLOADZONE.COM. Here's the number: [protected] and I'm sure that just like me with there help your problems and worries will be resolve.

God Speed.

I have pending charges to my credit card from this site. I have never heard of them much less how di they GET MY INFORMATION!

I do not know why this company took money from my account. I have never heard of this company nor ever been on the website. Please contact me asap [protected]. Thank u for your time.

Corey hendricks

After downloading avg virus protection my laptop will only work in the safe mode. When I called they had me remove it and download PANDA. When I tried to register with Panda it required an activation code. When I called the tech support, (which I paid 3 years for) they told me to contact PANDA for it. And I have been unable to get anything from PANDA. What have I paid for? If the company cannot assist me I want a full refund. I need 24/7 tech support from the company I paid. I do not want to be told to go somewhere else for help, and then not be able to get it.

I attempted to download what I thought was a FREE virus protection program but was charged. The point is that the program would not install, something about "corrupt files" and something about trying again, which I foolishly did. This time the same results--no installation. Nevertheless, I was charged twice for a program that would not install. At present I have no program at all but have been billed twice. I would like to unauthorize this charge.

These people keep pulling money out of my account. Of course I try to go to their website and it conveniently will not open up. My bank tells me that I cannot stop payment on them. I do not even know what this is for! I have come close to bouncing my bank account and have had to borrow money from others to cover the unexpected withdrawal from them.

FREEDOWNLOADZONE.COM took out 9.97AUD from my account. I did not tell them to, or do i know who they are. It has now happened 4 times. And before this its happened 3 times before I contacted my bank.

July 27th, I got a call from my bank that there was unusual activity on my debit card. So, I personally hurried to my bank. It seemed freedownloadzone.com [protected]) took $9.97 from my account. When I called the number, I was referred to their customer service [protected]), wherein a woman with a thick Russian accent tried to help me. She asked for my zip code, then my address, but found nothing in her system. Of course, you will not find me in your system because I did not order anything from your company, which I have not heard of. Then she asked me for my debit card number. I told her I'm not dumb and stupid to just tell anyone my credit card number, and hang up. My card was just issued in June, I haven't ordered anything in the internet, nor will use it again this way. There ought to be a law and penalizing them, and taking away their license to flinch people of their money.

On August 6, I was charged $30.22 for a service I had not requested. I'd like the charges removed frommy credit card.

I was doing a transaction through a state agency, and they hacked the system and put charges on my card. which I have never down business with this company.

I purchased the "free downloads program" on line and had confidence with the https//cardtransaction.com/freedownloadzone/welcome.asp then when i attempted to open the download it would not recognize my Email adress i attempted to contact them on their button but it did not recognize my address. Can you help
Ronny
Order No [protected]
Email adress atkinson@activ8.net.au
Date 7/28/2017 5.01:14am

Hello Debora Martin,

I am a customer service representative of HelpMeDownload.Com. I sincerely apologize for the inconvenience. Regarding the charges that you got, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,
Support Helpmedownload
US Phone Support [protected]
US Phone Support [protected]
UK Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
Canada Phone Support [protected]
Other Phone Support [protected]
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 8AM to 8PM EST

I am being billed for services not rendered. My contact info is below. ...

Debora Martin
The number that you are using to debit my "account" is-74657360341000111751804

I did NOT sign up or receive any services from Freedownloadzone.com.

I want my monies put back in my account ASAP.
Thank you-Debora martin

I am quite upset about it. Very angry & agitated. I have to make unnessesary trips to the bank getting it straightned
out & I'm not that entergetic anymore. Plus the fact is I don't
like anyone making charges

on me with out authorization. Thanks Janis

I have a complaint about FREEDOWMLOADZONE.COM They
charged me 29.54 to my bank & I never applied for their service. I never heard of them Janis

Hello Harry Bilodeau,

I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding this, we are more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Dear Sir/Madam,

I am a customer service rep of helpmedownload.com and freedownloadzone.com.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

HELPMEDOWNLOAD.COM/FREEDOWNLODZONE.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.izonetech-ph.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

Our Operations is available 24/7.

Thank you for your time.

Regards,
Helpmedownload Support Team

I just realized from these previous complaints that I probably was taken on my debit card for Audacity Version 1.26 which is a great program for recording tapes from your boombox to the computer and then make them to CD's. However, on my old computer (bought in 2005) I had this program for free because it was a shareware download at that time. Maybe it has changed which is ok because Audacity is an excellent program. But FreeDownloadZone.com charged me $34.62 for a one year membership. That is not bad, but I do not want to be charged again. Thank you all for sharing your complaints on this internet complaints board. I will let my debit visa card company know about this for future reference. I imagine that this deep recession has brought out the worst in people. Ken Zergoski

Hello Patsy,

I am a customer representative of Helpmedownload.com. I read this complaint about the charges thatyou got. Upon checking on our database, you do have an active account for 3 years. We can assist you to download the program thatyou want for your computer.

We can help you regarding this concern and please do call us. I have provided toll free numbers that you can call for further assistance. You can reach us either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

I applied for a free down load from AGV and have been charged a total of 84.08 four different charges the same day, and can not figger out what it is for.

money taken from account not authorized 29.96

My credit card was charged for $29.92 for charges I did not incur by Freedownloadzone.com

i do not want this product.

I called HELPMEDOWNLOAD.COM 3 times and they still haven't found the unauthorized charge! I called my bank and told them about it and they're sending me a new debit card. I will be filling out a form to claim fraudulent charges.

I have had the same problem, can't get on to the website, and now my computer is having problems. Can't cancel my subscription, they keep charging me a monthly fee. help! what more can I do?

Hello Lake Smith,

I am a customer service representative of FreeDownloadZone.Com. I sincerely apologize for the inconvenience. Regarding the charges that you got, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,
Support FreeDownloadZone
US Phone Support [protected]
US Phone Support [protected]
UK Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
Canada Phone Support [protected]
Other Phone Support [protected]
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 8AM to 8PM EST

my name is lake smith and i am unhappy with this service i had seen the advertisment where i could apply for a social security card, little did i know that it isn!t any charge by going through the ss office, they are the only one that can issue you a ss card and then i called them and have gotton nowhere .this company is nothing but a rip off i know why they are located in the phillipines, because they could not get away with this kind of business in the u.s.

I actually just noticed two charges from 2007 and 2008 on an old email account. In 2007 I was charged for a 3 year membership for $35.98 and SpyRemover for $17.88. Then in 2008 I was charged for a one year membership for $19.95. Some of you may wonder how I am just now noticing this, I was going through a lot of bad stuff at the time and money wasn't an issue so I just don't think I noticed it on my credit card. At least I'm assuming that's how I paid, I don't enter my information for stuff like this, I have always had access to great antiviruses, so this is weird to me. I'm going to go through old statements to see. But what is even more ridiculous is the fact that I got charged for a 3 year membership, then one year later I get charged for a one year? What the hell is that. Also, in my emails, I clicked on the freedownloadzone billing site and entered the Transaction ID numbers, then it showed what IP address I made the order from. Here is where it gets interesting ... Supposedly I made the first order from White Plains, New York using Abovenet Communications for my internet provider. This is very interesting considering I've never been to New York! That kind of scares me that someone somehow got my info and ordered this. I can't wait to check my old statements, maybe I wasn't even charged? I don't know. But the 2nd billing email's IP address was from the city I lived in at the time. However, when this transaction occurred, I was in Bolivia... I wish I would have caught this at the time, but like I said, my life was kind of turned upside down at the time and I was losing my mind in the chaos.

I wonder if anyone else has experienced this? To find out go to http://www.helpmedownload.com/index1.asp?t=b and enter your email, then transaction ID #, then copy your IP address, go to either http://www.melissadata.com/lookups/iplocation.asp? or http://whatismyipaddress.com/and paste the IP address from the transaction records.

I was thinking that if I had noticed that IP, it would have been no problem to get a refund and I may have also taken legal action as it seems pretty illegal.
I hope this information might help someone

I do not understand the charge on my credit card.