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Doctor's Value Vision Complaints & Reviews

Doctor's Value Vision - Tennessee, Bristol / false advertisement

Mar 1, 2013

I went to purchase glasses after getting my eye exam at Doctor's Value Vision and it is advertised to buy one pair of glasses and get one pair free any frames and any lenses. I picked out two frames with my prescription and the first pair was $250. 00 + so I thought i would get the other pair free, but they advised that the total cost would be $500.00 +. That means i paid full price for the second pair. Now where is the buy one get one free. Either your advertisement is false or your store located on Volunteer Pkwy. in Bristol Tennessee is pocketing $ over $250.00. I would hate to think...

Doctor's Value Vision - Tennessee, Nashville / service

May 25, 2012

Me along with two other coworkers called and made appointments at this location, 2:30, 3:00, and 3:30. We arrived at Doctor's Value Vision on Charlotte Pike at 2:26 did our paperwork and sat there for 30 mins waiting. Another customer arrived and was seen 5mins after she finished her paperwork. We went to the desk clerk and told her we were leaving, I asked her why was that lady seen before us, she told me we were next after her because she has an appointment. We informed her that we all had appointments also. She looked through her book and she said the only appointment she had was for...

Doctor's Value Vision - Kentucky, Lexington / Bad Service


My mother (80+) purchased glasses at Doctor's Value Vision. A few days after she got the glasses one of the lens fell out. We took them back and had the lens put back in. Then after several trips to have the lens put in and the glasses readjusted, she resigned herself to learning how to put the lens in herself. The frames became so out of line that she was embarrased to wear them. So back to Value Vision we went. This time nothing they could do made them look close to normal. Then the gal took the lens out of the frames and tried to put them into another identical frame. That is when they...