My wife went to pearl vision in Belleville Ont. selected her glasses and frames and went to pay for them. We both have benefits however not with the same company. Due to this the company I am with ( great west life) requires a manual submission from the store. The person serving my wife, Steve she believes his name is refused to fill out and submit the form stating it was too much of a headache for him.
Because of this person's actions my wife still does not have her glasses, and will have to wait a full week until her next day off work to purchase another pair. We are a big family with 5 children, 6 out of the 7 people in the family wear glasses. Unless this person is dealt with, we will no long purchase any glasses or eye wear of any sort from your company. I request a personal apology to my wife from the individual who served her, as well as from corporate.
If we do not receive what I requested we will no longer be your costumers and will make the rest of my family and friends do not shop there. I will also post the review online stating the poor service at that location.
My wife's name is Kerry Warbis-Bernier, she was there Friday Nov.30/18
Iwent to pearl vision on july8 2017.picked up my glasses a week later.took them back the next day because they were not tinted for the sun.well nobody offered this to me.they want to charge me $100.00 to tint them.I think they should do it for free it is covered on my insurance.And they did not offer it to me.actually i thought it was going to be done.My last pair of glasses came that way.I even told the guy i wanted everything my insurance paid for.he was very rud and thought this was funny.i can't even where my glasses because my eyes are light sensitive.
Even though new frames and lenses had not been ordered by the store, and I canceled the request the next business morning I was told that they never refund money; it was theirs to keep (per manager). Though countless messages were left for the franchise owner, and a faxed letter was sent politely requesting my money not be held hostage, no one has replied.
Basically, they stole money from me and guess what, there isn't anything that can be done. It is their business practice at the Woodstock, GA location and my fault in not knowing who I was doing business with prior to trusting them.