Consumer Complaints & Reviews in Florence, Kentucky, United States

Faith Flooring / hardwood floor installation

Jan 26, 2019

The company used 'old' sand disks that left 'circles' in the wood; the seams of the floor boards are 'coming up'; the finish work was incomplete and 'sloppy'; and some of the hard wood flooring is buckling. Workmanship and materials used are very poor quality and we will need to have our...

Keller Williams Realty / jeremiah jones /kathy wolfe/ carl stockwell

Dec 11, 2018

Went to purchase my first home. Used a "friend" Jeremiah Jones. New realtor at Keller Williams and seemed to be legit. Everything seemed okay. I trusted his process, his opinion, and believed him to be an honest man, boy was I ever wrong. He found my house off the market, mistake number...

Steak 'n Shake Enterprises / food

Oct 21, 2018

First off I want to start by saying that I'm not trying to nag or get anyone in trouble. The guy working the drive thru was very polite to us. The food was a different story. It was dinner time so I understand that they're going to be more busy, but we waited for about 20 minutes and the...

Keller Williams Realty / realtor and management

Sep 26, 2018

My realtor, jeremiah jones and carl stockwell pushed me to close before i had the items on the addendum fixed by a LICENSED professional. Main concern being the sub pump. Per the inspector, it needed serviced or replaced by a licensed professional due to float failure. It was never done by...

J.D. Byrider / Byrider Franchising / 2011 dodge caliber mainstreet

Sep 25, 2018

Me an my fiancee are financing a car that we we got through jd byrider 6619 dixie highway florence ky 41042 the 2011 dodge caliber mainstreet that we financed witb jd byrider is a piece of crap the car is worthless we have put almost $500.00 into the car we've called several times to get...

Crunch Fitness / music at crunch in florence, kentucky

Aug 31, 2018

The overall music at Crunch in Florence, Kentucky has changed since I signed up. Originally, the music played was high-energy. Now, hard rock/heavy metal is played constantly. I have asked several times for the music station to be changed but I am told they cannot change the music or dont...

Steak 'n Shake Enterprises / service

Aug 16, 2018

On August 15, 2018 I was at the Steak and Shake (7485 Foltz Drive, Florence KY 41042) I arrived and was seated around 605pm I ordered a turkey club, fries and large sweet tea and my girlfriend ordered a Reese's peanut butter shake. The waitress brought my tea around 620pm which wa...

Taco Bell mall road Florence ky store # 033646 / amount of food paid for

Aug 05, 2018

I went through the drive through on mall road in Florence Kentucky. I paid for 3 extra sides of nacho cheese on a steak nachos box. When I receiveu food there was barely the normal amount of cheese on the nacho that should have been there. It was no where near the amount that I paid for. I...

Longhorn Steakhouse / manager

Jul 23, 2018

Seating that should have been for me and my party who was there before this other party but they got the bigger table and the option she gave us wasn't exceptable and she said take or leave so we left seven big people @ two small tables me and my congregation will not come back I hate to...

Steak 'n Shake Enterprises / complete service

Jul 13, 2018

The bus girl grabed a hand full of clean silverware with dirty hands she just bust a table with... The cook made a sandwich handed it a gentleman sitting at the bar with no plate after the gentleman fiddled with the sandwich the cook took it back and cut it with the knife he was cutting...

General Motors Corporation / stabiltrac

Jul 09, 2018

2014 traverse bought last year from Tom gill Chevrolet Florence Ky. Driving down the road with my family yesterday and power engine reduction with Service Stabiltrac indicator. Doing a fair amount of research and this seems to an all to common problem that isn't remedied . I'm a lifelong... / order placed by mistake.

Jun 27, 2018

Request # [protected] for the amount of 477.50 needs to be canceled as it was and is a mistake. For some strange reason the WISH Company went in and imediately put the transaction through and it was a mistake. This is the third time I have tried to cancel and keep getting the run around. I...

Fazolis System Management / food was cold

Jun 27, 2018

We went to eat at tour Fazolis in florence KY store #5956. After we ordered we went to get our drinks they was out of tea and coke, had no lids, straws or silverware, all the tables was dirty had to wipe the table down.. after waiting 15 mins for our food to get to the table the food wa...

IHOP Restaurants / disrespect

Jun 21, 2018

Hello. My husband and I frequented the IHOP(B?) in Florence, Kentucky several times, especially on Wednesdays when the senior BOGOs were offered. However, we haven't gone in a while and decided this summer to once again make IHOP a Wednesday habit. So I called them last week to ask if...

Steak 'n Shake Enterprises / customer service

Apr 23, 2018

I was at your Steak n Shake this past Friday, April 20, 2018 in the drive through at 10:45 pm. We were behind two (2) other vehicles and there were others lined up behind our car. We waited in line for approximately 10 minutes because a young teenager was horsing around while ordering and...

Super 8 Worldwide / inside door handle broke, tv did not work, dirty and stained blankets,

Apr 19, 2018

On April 18, 2018, I made a reservation at Super 8 in Florence KY. The first room that we were put in was a handy cap room and the door to the ajoining room could not be locked and the room smelled. So we were put in another room were the TV did not work and when we tried to leave the...

HMSHost / panda express - cincinnati airport - storeid cvgpes01

Apr 01, 2018

04/01/18 - 4:17pm - Very disappointing food and service. There were 2 employees (boy and girl) and neither of them was very personable. Options were slim as most of the entrees were gone and what there was available was "bottom of the dish" so they were dried out and overcooked. Requested...

Sonic Drive-IN / ice cream

Mar 18, 2018

For several months in the summer/fall of 2017 the ice cream machine was broke at the Berberich Rd, Florence ky sonic drive thru. They got a new one a few mo tha ago, I know this because they advertised on their sign. Today the ice cream machine was broke again. I'm not sure what is more...

Steak 'n Shake Enterprises / hours of the restaurant

Mar 04, 2018

This store is supposed to be a 24 hour restaurant, but clearly is not. It says clearly online and all over the windows it is a 24 hour restaurant. Every single night it closes around 11, if you don't have enough staff don't claim you're something you're not and make somebody do a drive for absolutely nothing, please fix this! It's the Florence KY store.

Steak 'n Shake Enterprises / opening/closing

Feb 28, 2018

This location lately has been closing every night at midnight and opening back up at 7 in the morning. So when I get off work at 3 in the morning. I have went there three different times. I thought the first time there might have just been closed because issues causing them to close for...

Aeropostale / in store customer service/ harassed and embarrassed.

Feb 17, 2018

Hello, my name is Dustin K. Miller and I am a very loyal customer. I recently visited my local Aeropostale store in the Florence mall location in Florence Kentucky, area code 41042. I absolutely love the company and the service I've been provided ever since shopping. I must speak to...

Steak 'n Shake Enterprises / employee nodding off

Feb 12, 2018

I went to the steak n shake located at 7485 foltz drive Florence KY on or about 2/7/2018. I had my girlfriend and 2 other people with me. We were seatted promptly by a server named Amanda. She brought our drinks to us and politely asked us to give her just a second so she could seat the...

US Bank / secured credit card

Dec 18, 2017

I am an disabled american veteran trying to work on bettering my credit. They take you money for what seems like months especially at christmas and tell you it wont be long. I am out of gas not gifts for my children and asking for food from pantries while they hold my money till card...

Window World / property damage during installation

Dec 04, 2017

Hello, I have made a couple of attempts to contact the local Window World representatives, but no one has returned my call. We had windows installed a few months ago. After they left, I noticed a large stain on our front porch that is form the insulation foam. I have left it as found...

Mr. Delivery / delivery service

Nov 24, 2017

Ordered meal takes 20 min to get order in staff vert confused has to call location and check on every question you ask. Get a txt shortly after calling in saying order cancelled. Called in to be told restaurant not doing carryout today. So spent time getting another order together and...

Kroger / gasoline

Oct 01, 2017

I went to the gas station last night. Used my 1 dollar off promo, and the pump only let me have 6 cents of gas. I thought the gas pump was odd. I moved it around. I worked with it. I looked around. I checked my bank account. I have more than enough money to get gasoline. It went strong in...

Steak 'n Shake Enterprises / drive through service and food

Sep 26, 2017

I went through the drive-through. And The young lady who took my order was extremely rude and unfriendly with me through the speaker all the way to the window . And then after I received my food, when I got through the drive-through I decided to check my food . it was in very poor quality...

Dollar Tree / the sales associate teasing me

Sep 17, 2017

I visited store number 731 yesterday. While in the register the sales associate Ms Philly was teasing me, "you have to pay taxes, This is America" in front of bunch of people.She is not that person teach me or tell me like that.This things every body knows.She treated me as an Indian, dark...

Conservice / water and sewer billing from conservice

Aug 31, 2017

This company is overcharging! My community has 192 units and each unit has its own meter. They still combine all usage and them bill each tenant based on sq footage of unit. Doesn't matter how many people live there. And that's just crazy. Let me pay for my usage! I'm a single parent- we...

Kentucky Fried Chicken [KFC] / everything

Aug 25, 2017

3 different times I have gone to the KFC on US42 in Florence Kentucky and all 3 times it's been a bad experience for instance yesterday I come in and ordered 10 chicken wings and they did not have them refused to make more and it was only 7:30 p.m. now today I just went to the same KFC and...

Buffalo Wild Wings / service from the manager

Jul 30, 2017

Hi, I was at the Florence, KY location on Thursday after 10pm. I can't recall the exact time, but I had an incident with the manager. His name is Mark Alzadal. My 2 other friends and I were having a wonderful experience. We were almost ready to go, all we needed was to pay our bill. For...

JCPenney / trudy

Jun 12, 2017

Hello JCPenney, Today I was shopping at your store in The Florence Mall. I work with people that have disabilities to help them find important. Sometimes I go with them to your store. I was with one of my clients that had a clothing voucher to use. After we were done shopping, we received...

Skechers / goga max sneakers

May 31, 2017

Received as a Christmas gift Dec.2016. Didn't start wearing them until mid February due to winter weather here in Ohio. Where my big toe is, is wearing thru. I was in a Sketcher store with my husband, he was looking for shoes and I ask the clerk if they have had any complaints about the...

Wendy’s International / The Wendy's Company / my food was made wrong and manager treated employees quite rude

May 15, 2017

I came into wendys for an early lunch i had a baconator medium combo xtra mayo extra fries were very crispy and so salty you could not eat them and i had no sauce on my burger and what really made it worse was manager a older woman hair in a bun with glasses..i stay in...

Kentucky Fried Chicken [KFC] / chicken pot pie

May 04, 2017

I was on my way home from work an stopped at kfc in florence i wanted the family fill up box and they said they didnt have the chicken for it so then i ordered a chicken pot pie meal (had no chicken in it an i got no cookie) i got my daughter a popcorn chicken kids meal with mashed...

Lincare / services

Apr 06, 2017

I had to replace my services because of insurance. I chose Lincare because it was close to me in Florence KY. I had them several years ago and always spoke with Doug who got me supplies instantly. Had to go back to them starting January1, 2017. What a mistake. I would call them 3 times a...

Sears Auto Center / service received/not received

Mar 27, 2017

I scheduled an appointment to have my car serviced for wheel alignment, balance and rotation. I purchased the "Lifetime Wheel Alignment" last year as I have with all of by vehicles in the past. I scheduled an appointment for Thursday March 16th at pm (One pm). Upon arrival I was told that...

Kroger / gas

Feb 20, 2017

Friday February 7th 2017 sometime in the evening my husband went to pay a bill at Kroger and then use a roll of dimes to get a little gas. Usually we don't use change but this week is a tight one with unexpected expenses. The girl the booth was extremely rude and told him to take the roll...

Kroger 475 / no work

Feb 14, 2017

I transfer from one store to another Iam status 3 full time for 9 years. On the e scheduling I had no hours posted for the week Feb 19 to 25. Now each day I go in to work I will have to get and override to clock in. Makes me feel like not an associate that works there at store but new... / do not use halloweenexpress!

Oct 24, 2016

I have ordered a costume from HalloweenExpress website and still have no idea where my order is and when will it arrive. I keep getting messages from HalloweenExpress stating that my order is still in process, even though it was made over a month ago. When I tried to cancel my order they...