Consumer Complaints & Reviews in Nanaimo, British Columbia, Canada

Telus Communications / door to door sales claiming to be telus

Nov 23, 2018

Nov 22 at 7 pm, 2 young men came to my door in the dark wearing Telus white coats and holding a laptop, started to try to sell me Telus Mobility products, I asked for Telus ID they didn't have any, business card? nope, they showed me my name on the list on their laptop showing my name...

Tim Hortons / service at the counter

Oct 07, 2018

I went to timmies this morning with a friend. Bought two large coffees, some pods of coffee for home and a bagel. Asked the young girl serving me for some hockey cards as well. Paid with interact. She said my card was declined, I said try again... it was not declined. She didn't give me my...

The Brick / service

Sep 19, 2018

Hello on Sunday Sep 16, 2018 Nanaimo Store The Brick We went to the Brick and just looking around for mattresses for our daughter. We where greeted by an older lady Roxanne B, and asked what we where looking for and took us straight to the kids bed section. She was kind of helpful but also...

Canadian Tire / fishing rod and reel and solar lights

Sep 04, 2018

I had purchased a fishing rod and reel and a 10 pack solar lights from Canadian tire Nanaimo August 28th or 29th. I paid 61.95 for the rod and reel and 49.95 for the solar lights. I was spending the weekend in Port Alberni Fishing and the rod tip broke I took it to Canadian Tire in Port...

Chrysler / 2018 jeep compass

Aug 21, 2018

September 21, 2017- Traded in my 2014 compass (engine light came on almost as soon as warranty was going to be up) purchased brand new, vehicle was not inspected nor detailed before giving to me. There were NO air valve stem covers on the tires. had to get tires pumped on my way to work...

Canada Post / envelope sent to nova scotia

Jul 23, 2018

I was kind enough to send a roll of washi to a girl in Nova Scotia and it arrived in damaged condition. The envelope looks like it was driven over. I can not believe the amount of times I have complained about service and the condition of my mail and packages. I have yet to receive a...

KIA / 2017 sportage

May 23, 2018

I got a 2017 Sportage June 2016. Had nothing but problems since day 1. Had to change all the spark plugs 4 days after buying. 2 more times since. Fan belts rip apart & be told it was my fault. Sunroof that always had the sides fall off. Most recently my warranty had run out & my engine blows on cue. Left carless with 2 babies & threw away $42, 000.

Tim Hortons Down Town / I didn't receive my whole order

May 06, 2018

This morning I went into the drive-thru of Tim Hortons and a lady was very pleasant at first and then she got very ignorant her body language her attitude glaring at me she said something along the lines as I took a program for granted and I was abusing the system whatever that means. But... and / controlling commercials, forced to watch them, no fast forward allowed!!

Feb 08, 2018

I am so psd off, now these two channels are forcing the public to watch fkg commercials. Can't fast forward. This country to be is now communist, not democratic. I am not putting up with this and posting all people in Canada that have Global and CTV to start a huge protest. Commercial...

Canada Post / marriage certificate

Dec 22, 2017

I paid on October 1st 2017 to have mail forwarding for 4 months and it started on October 3rd. on October 5th they mailed my marriage certificate, its been 3-month I'm in the new house, I paid for mail forwarding. they lost the check and marriage certificate, its 2 weeks they are...

Playtika / slotomania

Dec 16, 2017

I was playing crazy train in the sloto quest in Santa's jury and won fifty six free spins at 2, 000, 000 a spin with lots of sticky wilds. The game crashed and I when to go back to the game in the Quest but it just said complete and wouldn't let me back in the game to receive my free...

Tim Hortons / filthy restaurant/washrooms and unethical, behaviour-15 wallace st nanaimo ·

Sep 20, 2017

On Sept 16th at approximately 10:30 I visited a Tim Hortons in Nanaimo BC. When we walked in the place was disgusting, the tables and chairs were dirty, not sure when the place was swept or floors cleaned. Not to mention the selection on the shelves was virtually nothing. But the topper of...

The Brick Warehouse / customer service

Sep 12, 2017

I purchased a dish washer on 22nd August. And i told the sales the house has already sold, so i wanna you can help me deliver and install it asap. She said yes, and promised you can help my install the new one and recycle the old one. So i paid it immediately for $479. On last Friday the...

The Brick Warehouse / false advertising

Aug 01, 2017

I went into the Brick in Nanaimo with my wife to look at recliners, we liked one that had a price tag of $399 with a sign above it stating 20% off this with an arrow pointing towards the price tag and it was on sale until Aug 7 I believe. Picture attached. When it was getting rung in the...

Canadian Tire / pool

Jun 28, 2017

Bought 16 foot pool end of may the pump leaked. Took it back got a new one it leaked too. Woke up Jun 26 to water in my yard, the pool had split. I took my daughter to see if they would refund my money or not. One customer service person in a 10 customer lineup at any given time. THe clerk...

Real Canadian Superstore / an employee tried to rip us off our change from a hundred dollar today.

Jun 22, 2017

We were shopping at the Nanaimo store today at 3 pm. Our groceries totalled $65.42. We paid with a $100 bill. Somehow she swayed our attention and did not give us the change, nor did she give us the receipt. When we got back to our vehicle and unloaded our groceries, my husband clued in to...

WestJet Airlines / passengers taking my seat

May 31, 2017

Please call me, I am too upset to write this out, and it happened on another flight as well. I'm just getting madder not being able to speak to someone and having to write out a long explanation. I thought Westjet was better than this in the service area! What does it matter what my postal...

Tim Hortons / poor customer service, incorrect order, poor complaint resolution

May 03, 2017

May 3, 2017 I visited the drive through at the Brooks Landing in Nanaimo BC, I was ordering a Boston cream donut and a coffee with cream. The order person could not clearly hear my order asking several times what I wanted. They did not have the Boston cream in stock, nor my second choice the...

Purolator / 7am delivery sounds like cops at my door...

Feb 21, 2017

My step dad received a delivery this morning at 7am on the dot from Purolator:. Usually if you don't answer the first know or ring, no one is home.. Or we're clearly sleeping.. No this guy oroceeded to bang on my door 4 times and ring 3 times.. I got woken up thinking cops where at my...

Telus / telus device care plan (not the premium plan) member

Dec 18, 2016

I am a Device Care client. I pay $6 per month for Telus DC. Device Care. Terms of DC Warranty program state "Coverage for up to two incidents of accidental or liquid damage (subject to $49 service charge). Please call the E Securitel support centre within 60 days of the incident to make a...

Tilray / Medical marijuana deliveries

Nov 03, 2016

Purolator delivers for Tilray, medical marijuana company. Though I support both your efforts I find it extremely risky business practices to allow these deliveries to be left without a signature. These packages should never be left unattended and should always require a signature from the...

Telus / telus mobility

Aug 27, 2016

I was waiting for my contract with Telus to expire - June 2016 so I could consider other options. had negative experiences with Telus, and was waiting for my contract to expire to be free to consider options. I had been busy and did not have time to explore all the various service...

Telus Communication / telus

Aug 27, 2016

I had informed Telus, who was my phone, mobility and Iinternet provider in Alberta, that I was moving to BC. The relocation occurred in Jan 2013. I could not get my internet reactivated for 3 weeks. My default search engine was AOL, which I was very pleased with - wonderful company as far...

VI Fitness Centres / Their contracts

Apr 15, 2016

I am complaining cause they keep stealing money out of my account and wont stop, they wont cancel my 18 month contract i have with them. I am not satisfied i will not go back to vi fitness at all ever! i want them to stop stealing money from my account to pay for something i'm not...

VI Fitness Centres / Billing. Poor customer care

Mar 04, 2016

I've been a member of the Nanaimo women's only since it opened. I started personal training in 2015. Signed up the training manager as she had experience wth people with injuries, etc. I have degenerative disc disease and couldn't do certain exercises. After the initial threw month program...

California Psychics / overcharging

Feb 22, 2016

Today, when I called for a reading, I purchased a 19 minutes for $99.00 in US dollars, and was told the reader would soon call me. When the reader called, the phone connection was bad. As a result, after about 1 minute, our called ended where I immediately called back to the main number... / Western Union transfer

Oct 05, 2015

I sent this company $150 by Western Union transfer on Sept 10 2015. I followed their instructions, and WU showed the $ was picked up by their agent. however, the funds were never transferred to my bitcoin wallet. multiple emails inquiring why not were met with a single reply of "I'll look...

VI fitness nanaimo / Wrong doing

Aug 31, 2015

I went to VI Fitness bowen and asked receptionist when my 2yr term expires, I was told THIS past July. So i put in cancellation for that date. I had continued to use until last date of access, for the 3rd time I had asked if everything was good to go and no more payments, i had asked for...

Canada Post / not receiving forwarded mail

Jul 21, 2015

I really do hope you can help me. I purchased the canada post mail forwarding service from the outlet in shoppers drug mart in the country club mall location. The person at the desk did not provide me with a receipt. I was in a hurry and did not really think about the ramifications of not...

V.I Fitness / Customer Service

Dec 12, 2014

VI Fitness started out as a positive experience for me. I ended up having health issues and was unable to go to my personal training sessions for awhile. I DID NOT BOOK THEM so I was not wasting any of the trainers' time. I had to fight for it because I was unable to get a...

VI fitness nanaimo / Billing

Jun 26, 2014

I did a full year membership with VI Fitness in Nanaimo, I loved the gym an the staff. I moved home to Ontario for my first summer of the membership and paid the fees all summer while in Ontaio which was fine because when I moved back in September I finished my full year and in January I... / Unable to contact the seller and no delivery

Jun 06, 2014

I recently bought different medicines from the website I received only half of the ordered stuff, and the seller promised to provide the second half within a week. After that he stopped to communicate and no delivery at all. I already filled forms on the website and sent...

VI Fitness / Failure to close my account

May 03, 2012

I've spent months trying to cancel my account with VI fitness which has not been a contractual obligation for well over a year. I moved from Nanaimo to Langford and after having a baby no longer had time to use my membership. I contacted the Nanaimo location by phone and was told by...

Sears / customer support

Dec 30, 2011

Sears Customer Support should not have the name Customer Support if that is not what they deliver! We have got the run-around from Sears Customer Support for 6 months over the repair of a washing machine; the first time we called, a repair man came out said that he was able to fix what wa...

Costco Canada / gef flooring

Jul 19, 2011

I bought some GEF Flooring (Bamboo) from Costco. The flooring arrived here in Vancouver in damaged boxes. I contacted the manufacturer via email, no response. I called and they gave me the run around for a few months. They finally sent me the flooring but charged me for shipping...I...

The Bay / cheats!

May 30, 2011

This is a typical Bay store who trains the staff to lie and trick their customers into signing up for a credit card and really thrives on the seniors and people who barely understands english. I know that cause i uese to work their and struggle with complying with the process of the credit...

Zellers / Floor model bike


Today I tried to buy my daughter a new bike for Christmas, and once I'd found an employee to finally help me out... she was incredibly rude, sarcastic and unwilling to help. She pointed to the dirty, damaged floor model and told me to just take that one. I asked if that was the last...

Island Overhead Door / Abusive un-informed staff


Poor business practices on part of the company leads to abusive calls. Anybody concerned about personal integarity should avoid this company. My experience with them has been nothing but a nightmare. At no time do I ever apperciate disorganized outfit calling me a liar when I make the...

Thrifty Foods / worm in canned salmon


I bought a can of Thrifty's canned wild salmon. (no salt added) As we were eating we pulled a 3 inch long whitish opaque worm out of our mouths. It was about the size of a round toothpick in diameter with a rubbery texture. We contacted Thrifty's head office and recieved an...

Canopco And Telus / Being billed for direct dialed calls as collect calls


In October of 2009 my daughter was down in Mexico at a Hotel there. Before going I phoned Telus Communications Company to make sure we were covered for calls to Mexico that I direct dialed and was told I would pay .15 / minute. After being home for a few months my Telus bill soared by...