Buffalo Wild Wings

I am writing to report a complaint of a local Buffalo Wild Wings store here in Loveland, Colorado. Our most recent purchase/experience from the store was infuriating to say the least! We ordered take out tonight and when I arrived home and opened the bag to sit down and eat, we realized the order was as messed up as it could be for my family. We ordered, online, 2 large and a snack size of traditional wings, a regular size of buffalo chips, and 2 orders of carrots and celery. All of sauces were to be on the side, all wings were supposed to be fried in the gluten free fryer. The sauces were all ordered on the side and customized to be fried in a specific fryer for a reason…an allergy to Gluten and nightshades in my family! When I opened the bag, we discovered the large orders were split into boxes of 4-5 wings and were sauced with the sauces that only I, with no allergy or intolerance for spice, could eat. The snack size was the only one with no sauce on it. Furthermore, the order of buffalo chips was the only thing in our order that was fried in the gluten free fryer! Are you kidding! 36 wings that only I can eat and 5 wings for my wife and 2 extremely hungry boys could share! In addition, only one order of carrots and celery was in the bag. There were side sauces included, but again, only sauces I could have! I called the store immediately and spoke with the manager there named Laura. I have had a difficult encounter with Laura before, I will get into that later. I explained the situation, and she pulled up the order. She offered to replace the wings if I would come in, although this was not an option as we were unable to drive back to the store to pick up the order. I explained this and that we would need to have it delivered if we were going to eat the wings my wife wanted for her Mother's Day dinner tonight. She said the only way we can do that is put another order through ‘Order Up'. I told her I wasn't going to order again since she needed to replace and rectify the situation, her response was, "oh, that's the only way we can do it." She didn't offer to pay for the delivery service that would be charged by ‘Order Up' for their delivery service. I'm sorry, she's a manager and has an extremely displeased customer and she can't come up with a way to have the wings delivered unless we spend the money again and buy our replacement wings? She then offered to put a $50 credit on our account, but after the history we have had with this store, we are definitely not ordering take out ever again, and to dine in will be in the far future if their accuracy problems are rectified! Since she wasn't going to help me accommodate feeding my family for the evening, I did settle on a full refund, but that's not enough to ease our minds about visiting this store again.
All of our past 4 visits at this store we have encountered errors of some sort. 3 of those times have been take out and 1 was a dine in experience. 3 of the issues have been with ensuring that the wings were prepared in a designated Gluten Free fryer. At this point we, and some of our friends, really hope it is truly a gluten free fryer. One issue was an online order not being ready at the promised time, it was 20 minutes past the promised time before it was brought out to me, and that order was still inaccurate as far as the sauces we ordered. This instance was another one that I dealt with Laura, we had ordered pretty close to the same order, 2 large traditional wings, large buffalo chips, and 2 orders of carrots and celery. We made a note that we would tell them the sauces when we got in since they were to be on the side. When we were telling the staff the sauces, Laura was standing there and sternly told us that we only get 2. I informed her we ordered about 50 wings, and we only get two sauces? And, as if giving us leeway, Laura said she'll make an exception. Unacceptable if we're able to order 4 sides per large order of wings online.
The way this store handles accuracy, especially pertaining to allergies, is very poor, sloppy, and for us, the customer, disrespectful! I have attached a copy of the receipt, there was no review of the order accuracy! Why have a quality assurance procedure if you're not going to use it? Previously, we have had issues with Buffalo Wild Wings in the past nationwide! The same things were occurring in all the stores we visited in multiple states. We haven't been traveling lately so we do not know if this incompetence is happening elsewhere, but with our experience with this store in Loveland, we more than likely will not visit any other store elsewhere until we can feel confident that it will be an enjoyable experience, and don't have to go in guarded and ready to correct a messed-up order. That's not why we go out to eat, we expect to have things correct and enjoy our visit!
After the previous problems we had (about 10 years ago), I emailed corporate as I am now, and it appeared the issues were fixed, because after some time, we tried Buffalo Wild Wings again and we didn't see the issues again in any store! For this, I know that you take your customer complaints/reports very seriously. We have seen changes take place for the better of the business and the customers. We like Buffalo Wild Wings for the most part, but this has taken our desire, and a lot of our friends have been experiencing problems as well, to visit any store away. This is not to say that we will never go back, take out is definitely out of the question for quite some time, but we might try to dine in again, sometime in the distant future, in hopes that the issue has been resolved.
I thank you for your attention to this matter and hope that it gets resolve quickly. We have a network of friends that have allergies to Gluten and nightshades, and this has been a go to place to eat out at, but as of now out of safety for my family, it is obviously not an option. I appreciate the corporate desire for customer service, that is why my family and I looking forward to this problem being resolved.

Has no personality, horrible Custer service at the bar. Other employees told us Nicole does not treat you well unless your a regular with her. Took my soninlaw for the first time to do challenge, she took our order, no enthusiasm, she disappeared during challenge when he was burning up needing a drink, he completed ...never even told us he won a t-shirt. We took our family to a table because she was soo rude. This is not the first time.

placed a carry out order at the St. Joseph, MO location. Waited over 40 minutes for my order, the restaurant was not busy. Drove home to discover two orders of wings did not have any sauce. Drove back to the restaurant and just ask for a refund. The manager asked, "Oh, you didn't I wanted the wings with the sauce I ordered. They did offer to re make my order, but by now I had an hour and a half invested in a carry out order and wasn't about to wait another 30 - 40 minutes for food. This isn't the first instance of poor service and long wait for food at this location. I've eaten at several BWWs around the country. St Joseph is by far the worst.

I was at Buffalo Wild Wings, on Eureka Road in Southgate, MI (Store #352) tonight (5/18/18) with 5 other people. We had a nice dinner and when the waitress, Holly, came over to our table to clean up, she reached over and spilled a container of honey bbq sauce in my purse. It went into my the charge port of my phone, over my keys, in my checkbook and my purse is now stained. Holly did apologize and said "accidents happen". I said yes they do, however my purse is stained and ruined and possibly my phone because the sauce in charge port. She got an attitude and walked away. When she brought back our to go boxes, she apologized again and got an attitude with me because I complained again about my purse and with an attitude said...I will leave these right here (meaning the boxes), dropped them and walked away. Then a manager, Steve, came out and acted like he didn't want to be bothered and said "accidents happen" and I knocked a few bucks off your bill and he turned around and walked away. He didn't even give me a change to speak.

We received the bill, and it was just what he said, a few buck...$6.00 to be exact. Our bill was approx. $70.00. That is an INSULT! He should of offered to pay our bill or gave me a gift card or something, but $6.00. My purse is well worth more than that.

I have attached pictures of my bill, and of my purse (after I wiped it out at the restaurant) so you can see what damage is done. I had to throw it away. As I type this, my daughter is trying to get sauce out of my port, on my IPHONE, because it will NO LONGER RING, so now I have to REPLACE IT. Is BWW going to do something about this? This is a BIG EXPENSE!

Here is the final kicker of this. I called BWW when I got home because I wanted the name of the manager and when he came on the phone, I asked him if he was the manager that helped Holly tonight and he said, in a sarcastic tone, "are you really going to file a complaint on me? Are you serious". Again, RUDE! He is NOT management material.

I have NEVER had problems there before, and we are regular customers, but if this is how you handle problems, especially something that got ruined, then you have lost several regular customers. Again, I feel insulated on how this was handled.

I really hope that someone contacts me about this.

Darleen Cox
[protected]
[protected]@yahoo.com

Our original server Sophia at the Buffalo Wild Wings location at the Streets of Tanasbourne in Hillsboro, OR. Provided the worst customer service I have ever experienced. She began with taking a very long time to attend our table, it was a very slow night. She then got our drinks wrong. She took our orders and it was about 1 hour later until we got our food. I emphasize it was a slow night because it should not have taken that long for our food. When our food arrives half of our order was completely wrong. She comes to our table and complained as to why we didn't accept the food that was brought to us. We explain that our order was wrong and told her how to correct it. She came back more than 30 minutes later with our food wrong again. There was 2 people in our group who still had not received their food at all. She then called a manager come over and never came back. 3 people in our group ordered the screaming nacho burger. And that comes with beef yet she wrote down chicken, when nobody even asked for a chicken burger to begin with. She never came back to apologize. I myself have worked fast food and know that if there is multiple options for a platter you ask the customer which they would prefer. She never, not once, asked if they wanted one or the other. Thankfully the manager, Bill, got our order correct after 3 wrong times. Once I finally received my food it was cold. It was such a huge disappointment waiting over and hour and a half to get everything resolved. The order should be correct the first time, and if you have any questions you should always ask the customer. I understand people make mistakes but this was ridiculous.

My daughter was a server here and was abducted one night leaving her purse and cell phone at work...they never reported it. 3 days later when I called there to locate my daughter once she was not returning my numerous calls or Ty's that she had been arrested and subsequently terminated. That was untrue. She had been sexually assulted and left in another state without her purse and cell phone! She was hospitalized for 3 months and when she called the store after being released was told they threw her purse ingenue garbage! I have attached a pic of my daughter before the assult

My daughter was a server... She was abducted one night leaving her cell phone and purse at work... For over 3 days she was missing and noone reported this. She had been sexually assulted and left in another state... Without her phone and cell phone... I called her work and was told she had been arrested and subsequently terminated... That was untrue... She had never been arrested at all. After spending 3 months in the hospital she returned to get her purse and was told "they threw it in the garbage" I will keep making this review every day all day until someone will speak with me... And not someone at the dickinson store. Although "dani" owner of the bww in dickinson specifically told me "no one else will speak to me'l

My daughter was a server at BWW in Dickinson, ND. She disappeared from her job for 3 days leaving bdgind her phone and her purse. This was never reported and I was told she had been arrested and terminated. She was NOT and that was untrue as she was abducted, driven to another state, sexually assulted and left there. After she got out of 3 months in the hospital after this she was told they threw her purse in the garbage.

We sat down and waited 15 minutes before WE had to ask for a waitress. Never got one refill for the 4 people sitting at our table or were empty dishes ever cleared from the table they sat in front of us the entire time. Never got the check. She checked in on us ONE time. We redeemed a dessert and they got that wrong, it even came with ice cream and they charged us for another ice cream. On top of it all they took our points for the dessert and we ended up paying $9 for it! We love bdubs but will probably never be back after the service we got tonight. Spending $60 we could have went somewhere nicer. We've never had such horrible service in the last 5 years that we've been going.

"Manager" Molly was completely rude over the phone when we called to complain.
And our waitress was Madison.
The whole staff didnt care at all about customer service. We've been on busy days and got better service, tonight maybe 7 tables were filled if that.

My boyfriend and i went to buffalo wild wings last week as it is our number 1 choice during the exciting soccer championship. The "manager" named jay haynes provided us with the most unexpectable, un professional service i have ever encountered. He insisted that he would not change the volume to fit the screen we were watching from. He said he wants to keep it on a specific screen. We were frustrated with the chanel he had on because the people watching the game on the other side of restaurant celebrated goals about 20 seconds before we saw it on our screen [ it was behind ] after about 10 minutes trying to have him switch it to the chanel we wanted so we can enjoy the game he insisted not to, it felt like he was acting more stubborn than having an efficient reason that maybe i could see sides on. He was rude, no accomodation, no proper reasoning. He just kept saying " i want it on this screen so i will not switch channels" i asked to speak to a manger. When he stated that he was, i wanted to laugh because he certainly does not make good calls or fits his job as a manager. We got up after ordering our food and left. He was not concerned or bothered by any of it. He was very rude, & un approachable. I will definitely not be returning. I would like confirmation that this man has been talked to or approached over this matter. I am shocked with the service we received and very disapointed. I will continue to write reviews on this matter until it has been given attention. Very disappointed
contact: birjan.[protected]@gmail.Com

On this day of April 27, 2018 my wife and I went to this Buffalo Wild Wings. We first walked into this building and saw a group of workers standing in the front area talking and what not, a young lady asked us if we preferred a table, booth or open seating. To which I responded and said "i'd like a table" so then she walked off and we never saw her again. Then a man walked up to us and asked the same exact question, and I said the same exact thing " a table please" then we waited for a good 10 minutes before getting seated, now take note this isn't a very busy time we went. There was a few people here and there but no where near busy what so ever. The table we were seated at was gross there was food all over it and the seats were wet they made very little effort to clean it for us. Then all the tables surrounding us were still dirty and had stuff on them. Anyways so we get seated and wait to be served and our server takes our drink order and disappears for about 10 minutes. We ordered water, then she took our food order we ordered a medium size of honey bbq and a large basket of fries to share. The food came out pretty fast but when we got it, all of it was cold the chicken was still very much frozen inside and the fries we cold and seemed to be old ones from earlier on that day. I must say that the staff there is very unprofessional and needs help.

I was employed at the BWW in Honolulu Hawaii. I then transferred to the BWW Cedar Rapids Edgewood location on April 2. When I began my new employment at BWW Edgewood, they really didn't go over anything with me. I tried explaining to them that the hardest part of my transfer was knowing the different do's and dont's between the two locations. I have always been an extremely hard worker! As long as the company I am working for treats me right I will always go above and beyond for them. I picked up any hours that I could. I even offered to help them cook if they needed the help. Which they ended up needing a lot of at the Edgewood location. Well I had never had any complaints or any write ups at all with BWW. I am a very strong server and I felt as though I was a great addition to their team. The Friday previous to this incident i am about to tell you I had over $200 taken out of my wallet while at work. Well this past Monday the cook they had on offered me some dead wings. He said he was going to throw them away and that if I wanted them I could have them! Well in Hawaii they had no problem with that.. So I took the dead wings! Tuesday was my birthday so they gave me Tuesday and Wednesday off. When I returned Thursday morning I was informed that I was being terminated for the incident, however the other individual involved was simply wrote up for it. He had been employed with that location for two years, I had been at that location barely a month. I am extremely upset because even when they told me I was being terminated I offered to pay for them and they still decided to terminate me. I had explained that I had no idea that I would get in trouble, and they still didn't care. I am writing this email because I feel that I was wrongfully terminated. Not only that but I feel that it was extremely unfair that I get terminated and the other party simply got wrote up. The BWW Edgewood location staff also agrees with me that the actions they took in this incident was wrong. I have been working in the food industry for 8 years and I have never had an issue until now. I am writing this email so that something can hopefully be done about it. I don't want them doing this to another great employee. Doing this to employees will tarnish the BWW name. My fiancé currently works there and has no intentions of staying b cause of the way they treated me. Many other employees there will be leaving because they mistreat their employees often. I just felt as a past employee that corporate might want to know what there stores are doing.

Hello,

I just wrote a complaint a few minutes ago but I'm not sure who that message went to. I want to make sure the right person reads it to take care of the problem. I went to Buffalo wild wings today around 1:20 pm with a friend at work. We called at 1:10pm to ask if they can take our order before coming in and they said they can, so we ordered(we had never called in before). We got there 10 minutes later and we were told that we cannot dine in because we ordered to go. We never mentioned that we wanted to order to go and we weren't told that those who do a phone order are for take out only. Ivette, the girl who took our order spoke to her manager to see if he can do anything for us. He did not even bother to listen what happened in between and in a very careless tone he said "you cannot dine in, it's our policy". It was a very simple easy fix issue, but it was poorly managed. I see this as very poor customer service. We were very upset on how the situation was handled. Luckily there were tables outside, so we ate outdoors. Also, the salad was very soggy. It tasted as if it was prepped hours ago.

I am an employee at the moline ill store. Im trying to file harassment charges against tj white. He is racist. I would like to be contacted by corporate or the regional manager please. I told him i would be contracting someone above him and he told me that won't mean nothing or won't do anything that it is his store so if i could please be contacted by someone to file harassment charges that would be appreciated

Since Arbys took over BW3'S, they have removed the free kids gaming devices. This was a major reason we would go to BW3'S. These devices kept the kids attention and made it a nice stress free dinner establishment. But that has now changed. We will not be going anymore without these devices. Please bring these free kids game systems back!

Respectfully Submitted,
Elgin, Illinois

My takeout is always wrong! The west valley location in utah is horrible! My takeout is always always wrong! It even says on my ticket posted of the f ing bag what my order was and yet it's still [censor] wrong! How and why do they not check the orders before it touches my hand! Everytime! That's why I hesitate on going and then when I decide to give in and go.. What do you know I get home and my order is wrong. I should nt have to check my bag to make sure it's right every time, that's what I pay bee for! Ughhhhhhhhhh!

Hello my name is Jennifer I would like to contact the main person of buffalo wild wings corporation about a matter, I think if you call me I can explain the situation on the phone if so can you pls call me at [protected] I'm located in Radcliff ky, but the restaurant it's located in Elizabethtown ky,
I think it's unfair I'm going through a lot and I feel disrespected.

This is about store number 3466. My friend and I went to Burbank, CA location last week. We ordered our food. 45 minutes later they brought the food. No utensils and no plates. Food was cold. We complained to the server, who got very upset. Several minutes later, she brought the utensils and threw them at us. We asked to talk to manger. Big guy comes in claiming to be the manager. As I am explaining the problems, he ordered us to leave the restaurant. I asked, why, he said, "we don't serve Middle-Eastern here." WOW, in California where we fight to keep illegal Latinos; Carlos who claimed to be the manager and most likely a Latino, told us to leave, because of our race. Surprise, the server was also Latino! By the way, 90% of workers who work there are Latinos. I love this, fight to keep illegals in, so they can kick out the respectful and legal citizens. We will never go back there or any other Buffalo Wild Wings, because we don't want to piss off illegal Latinos. Good bye BWW, Hello HOOTERS!

We have enjoyed bww for years and most years buy the gift cards for our adult kids.in so doing, they incentivize you with an additional $5 gift card. So a few days ago we go to eat at bww and I remember I have the $5 gift card in my wallet. Was told it expired at the end of february. 2 months and a gift card expires? Two months?

I know it's only $5, but the principle was the issue for me. It's insulting and plain thievery. Stepping over a dollar to pick up a dime on their part, as this type of disingenuous practice will only serve to piss people off. I'll be looking elsewhere for sure when it comes to gift cards this christmas.

Tonight we decided to order Buffalo Wild Wings to go from the Hazel Dell location in Vancouver WA and let me just say that here I am hours later feeling very sick in the middle of the night from the awful food we had just ate. We ordered two cheese curd burgers, one big Jack daddy burger, and fried pickles to go. We got home which I might add is only 2 minutes away and opened our boxes to see the most awful looking burgers I have ever seen. I like to have one cheat day every week and I chose Buffalo Wild Wings, big mistake. All the ingredients had slid off our burgers and was all over the box, there was the tiniest little handful of old stale fries that tasted like rubber bands. When I picked up my burger the bun was extremely soggy and squishy and disgusting. The patty was completely burnt and split in half after like two bites because it was so dry. Even the lettuce in the burger was so wet and gross that It was hard to even rip with my teeth. The fried pickles even tasted horrible even though we usually like buffalo but this was the worst experience ever. We didn't even feel like we could eat it and $60 went down the toilet. So here I am laying here in the middle of the night feeling sick from that horrendous food, writing a review, and I'm usually never one to complain, but it was just the worst. We are all very upset about the food we received and barely ate. Please do something about this. We want a refund. Thank you.