BroadSpire Services review: Negligence, failed to properly notify ( 2 comments)

I work for T-Mobile and am currently on medical leave. I received my short-term disability benefits, but due to negligence and a failure to provide proper notification and required forms, I did not receive my long-term disability.

I was unaware that I needed to complete and submit paperwork to The Hartford in February for my long-term disability. No one informed me of this requirement. When I realized I had not received a check for several weeks, I contacted Broadspire for answers. That’s when Mr. Wright informed me that I needed to reach out to The Hartford. He provided me with their contact information at that time.

Upon contacting The Hartford, I learned about the required documents and paperwork—forms that Broadspire should have sent me months earlier. When I called Mr. Wright back for clarification, he initially stated that Broadspire did not supply these forms, and that I needed to call The Hartford back, which I did. The Hartford sent me back to Broadspire, where I again spoke to Mr. Wright. After about ten minutes of back-and-forth discussion, he placed me on hold for another ten minutes. When he returned, he admitted that Broadspire was indeed responsible for providing these documents, which I did not receive until mid-April.

Because of this delay, my long-term disability claim was denied, leading to months of appeals and frustration. Ultimately, I had no choice but to hire an attorney. While I successfully won my case, I am now being charged legal fees totaling over ten thousand dollars.

How is it fair that I must pay for money that was rightfully mine in the first place? Broadspire and T-Mobile created this issue through their negligence and should be held accountable for covering these attorney fees. I am already receiving only a fraction of my regular pay, and now I must bear the financial burden of legal costs simply because Broadspire failed to do their job.