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I work for T-Mobile and am currently on medical leave. I received my short-term disability benefits, but due to negligence and a failure to provide proper notification and required forms, I did not receive my long-term disability.
I was unaware that I needed to complete and submit paperwork to The Hartford in February for my long-term disability. No one informed me of this requirement. When I realized I had not received a check for several weeks, I contacted Broadspire for answers. That’s when Mr. Wright informed me that I needed to reach out to The Hartford. He provided me with their contact information at that time.
Upon contacting The Hartford, I learned about the required documents and paperwork—forms that Broadspire should have sent me months earlier. When I called Mr. Wright back for clarification, he initially stated that Broadspire did not supply these forms, and that I needed to call The Hartford back, which I did. The Hartford sent me back to Broadspire, where I again spoke to Mr. Wright. After about ten minutes of back-and-forth discussion, he placed me on hold for another ten minutes. When he returned, he admitted that Broadspire was indeed responsible for providing these documents, which I did not receive until mid-April.
Because of this delay, my long-term disability claim was denied, leading to months of appeals and frustration. Ultimately, I had no choice but to hire an attorney. While I successfully won my case, I am now being charged legal fees totaling over ten thousand dollars.
How is it fair that I must pay for money that was rightfully mine in the first place? Broadspire and T-Mobile created this issue through their negligence and should be held accountable for covering these attorney fees. I am already receiving only a fraction of my regular pay, and now I must bear the financial burden of legal costs simply because Broadspire failed to do their job.
Claimed loss: I lost over ten Thousand dollars in attorney fees, and have had to borrow several thousand dollars from family and friends
Desired outcome: I would like to be reimbursed the attorney fees and the several thousands of dollars I had to borrow to pay bills and get by (Barely) which equates to approximately seven thousand dollars.
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Already on top of this thank you. Does this complaint go to the company at all?
Thank you so much for reaching out, I greatly appreciate it. I am working on finding Legal representation as they have not responded back to me either. here is my email address if you are interested in doing the same. mzshellb@gmail.com
That's incredibly frustrating — you got caught up in a bureaucratic game of hot potato and had to pay some sort of hidden fee for their mistake. Since you already have a lawyer and won, make sure to push for reimbursement of legal fees through a civil claim or small claims court, if your attorney hasn’t done that yet. Make sure everything is documented — names, dates, calls, and all delays. You were absolutely right fighting for what you did and the fact that you won is already proof that they were in the wrong. Hold that line.
The firm I work for now is using them, and it has been nothing short of a nightmare. I submit my intermittent leave claim, nothing happens for over a month, I keep reaching out, no answer, no live person. I reach out to our Human Resources and made a formal complaint. Then it was approved. Then the intermittent leave turns into a surgery with a defined length of time needed off. I finally get a call from presumably a human, who tells me that my STD claim will be on hold until I produce proof my surgery is performed you know just in case it gets cancelled. I say ok, how do I produce proof while I am incapacitated? Oh it’s easy, I will send you a text, and you can upload documents from your personal device, and what’s more we will even call your physician to check if it’s been performed, you don’t need to worry! I say um, ok, (yeh sure). So I try to access this link, guess what, it doesn’t work. So I call them of course no one answers, I send a message and no one answers. I replied to the text message immediately and no reply. So I’m pretty hot by now, I once again loop in Human Resources with broadspire for help. We just signed up with them the past few months. This relationship isn’t going to last long, if I get my way,