BroadSpire Services

I faxed my car repair estimate to Ellen Rocco at the fax number [protected] almost a month ago. I have left dozens of messages, I haven't been able to talk to a person yet, and no response! I even left a message at the main number and no response. Called the bank and no response. Hello - is there anyone out there! My claim number is [protected].
Barbara Jones [protected]

Extremely slow or NO customer service

A mini bus hit my car when it’s parked outside my house over a month ago. The bus company promised to cover all my car damage and Broadspire was their inspector. After I communicated with the bus company for a week and then waited another 2 days from Broadspire inspector to contact me, the inspector left me a voice message. I called immediately many times. No one ever picked up a phone, so I left a voice message. The inspector would call me the next day or two, left a voice message, I called her back immediately many times, and again, no one answered. The same story repeated over a week.

While I tried to have a hold of the inspector, I did some research about this company. Many people had complaint they have never received their checks, or received it very late, or refused to cover payment. I started to worry.

After over a week, the inspector and I finally had contact. Of course she mentioned she would send me the check after the estimate was approved. If it took me over a week just to talk with her, I didn’t have confident to receive the check in timely-manner. (Maybe I could get it in half a year if I’m lucky.) I was done dealing with her so I said I would have my insurance to communicate with her instead. After another 2-3 weeks, my inspector couldn’t reach her. So I left a voice message to the bus company manager and assisted for help. Finally the inspector contacted me the next day and tried to change the story. She said she was the one who couldn’t find my inspector. (My inspector has been very responsive through the whole process, called me for the follow up, etc, so I knew she tried to do the blaming game.)

Now I have my insurance to repair my car and they will ensure Broadspire covers all the damage. I better pay for it.

I was injured on the the job 2.5 years ago. The company insurance denied my accident ever happening. So, I called an attorney to handle my case. They seemed like they knew what to do, and how to handle my case. 2 years later, i was told to go to Beverly Hills for an evaluation of my injury. Little did they tell me was, that the appointment had been cancled! I was not even contacted for this. Anyways, i got into a fender bender and lost my car! The attorney did nothing about it! They have 3 phone numbers to call me at, and there excuse was, they dialed the wrong number! Now i'm PISSED OFF!