Britannia Hotels Ltd review: Poor management.

Dear Customer Services,

I am writing to express my dissatisfaction with several aspects of my recent stay at The Grand Hotel Scarborough, which significantly impacted my experience.

Firstly, despite following the instruction to check in online, I was still asked to go to reception at 3:15pm to collect my room key. Unfortunately, I had to wait over an hour before receiving the key. This was frustrating, as the purpose of online check-in is to streamline the process, which did not happen on this occasion.

Additionally, I was charged over £10 for parking. I was informed only after paying that I could have received a parking discount if I had gone to reception first. This information was not made clear beforehand, leaving me in a difficult situation where I had to leave my car at risk of receiving a parking ticket. I would have appreciated clear guidance on this matter before paying.

To make matters worse, the timing of the parking ticket added to the stress of my stay. I had to rush through breakfast because my parking ticket expired at 9:00am, and I would have been required to pay additional charges if I had stayed longer. As a result, I did not have time to shower before breakfast, which was highly inconvenient.

Finally, I believe it is important to inform guests before they pay online that there is limited parking availability at the hotel, as this was not clear at the time of booking.

I would appreciate a response addressing these concerns and would like to request compensation or a refund to reflect the inconvenience caused. Clearer communication around parking and a more efficient check-in process would significantly improve the guest experience.

Thank you for your attention to this matter. I look forward to your reply.

Kind regards,

Still haven't heard anything from them !