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CB Security Products and Services Brink's Global Services Complaints #202-221
Brink's Global Services

Brink's Global Services review: Long term contacts

M
Author of the review
1:32 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I used Monitonics for a number of years and was satisfied with their service. Brinks took them over and shortly after that we moved from the east side of Indianapolis to Avon which is west of Indianapolis. I called and tried to cancel with Brinks but received a notice that I had a contract with them until 08/08/2021. Apparently, I had a technician come out sometime late in 2017 or early 2018 to look at a problem and he said that I needed a 'new panel'. It was installed and as part of this 'upgrade' (which I didn't ask for) my contract was extended to 08/08/2021. We made an unexpected decision to move in August of this year to help out my daughter and her 2 kids. She has SimpliSafe at $14.99 a month. She wants to stay with her security system.

Now Brinks tells me that I have to continue to pay $45.00 a month until August of 2021. That's a total of $1, 485.00 I am going to pay Brinks for no service. I admit that Brinks is legally in the right but I wonder what customer satisfaction means to the company. I am retired and on a fixed income. I didn't know that we were going to move so quickly and so soon. I called Customer Service twice and there is NO desire on Brink's part to understand my position and help resolve this in way that helps me. I noted to the last person I talked to that I am done with Brinks, I will not use or recommend them, and will, in fact, actively tell my story on social media and other outlets. I think that Brink's desire to get me into long-term contracts is a deceitful business strategy and I have nothing but disdain for the company.

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View all Brink's Global Services reviews and complaints

  1. Brink's Global Services Contacts

  2. Brink's Global Services phone numbers
    +44 208 831 5900
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    United Kingdom & Europe
    +1 (804) 289-9600
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    United States
    +32 32 342 151
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    Belgium
    +33 148 169 538
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    France
    +30 210 348 4000
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    Greece
    +39 575 984 434
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    Italy
    +352 425 151 267
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    Luxembourg
    +31 102 421 414
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    Netherlands
    +48 228 535 344
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    Poland
    +7 495 775 6252
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    Russia, CIS & Baltiс Countries
    +90 212 250 6700
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    +852 28 779 717
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    Hong Kong & Philippines
    +91 224 931 9000
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    India
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    Singapore & Malaysia
    +27 113 922 006
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    South Africa
    +66 26 300 661
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    Thailand
    +84 838 444 681
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    Vietnam
    +971 42 996 936
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    UAE
    +54 114 016 4400
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    Argentina
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    Brazil
    +52 555 627 3480
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    Mexico
    More phone numbers
  3. Brink's Global Services emails
  4. Brink's Global Services address
    Unit 3, Radius Park Faggs Road, Feltham, Texas, TW140NG, United Kingdom
  5. Brink's Global Services social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 20, 2026
  7. View all Brink's Global Services contacts
Brink's Global Services Category
Brink's Global Services is ranked 3 among 25 companies in the Security Products and Services category
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