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Brilliant Directories
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5.0 2 Complaints
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Brilliant Directories Complaints 2

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2:19 pm EST
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Brilliant Directories The customer services didn't help, when the software stopped to respond

We have downloaded their software for our business from www.brilliantdirectories.com. It was very friendly website and we checked that they provided the help and I needed to contact them only. Ok, after the installation was finished and we tried to enter some details, the software stopped to work. It didn’t respond and we contacted the customer services. The rep told us that we wrongly installed it and promised to find the way how to solve the issue. It still hasn’t been done.

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Bill O'Mally
US
Dec 15, 2016 11:45 am EST
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These complaints are totally false. You can tell by the way they're written that it was probably a competitor. My experience with BD has been nothing but excellent. I absolutely love the software and the team behind it.

When the Government of Canada, Department of Canadian Heritage, and the Office of French Language Services of the Ontario Ministry of Health and Long Term Care financed our interpretation application for the ministry of health, we needed to find a platform that allowed us to easily and quickly build, customize, and manage our website and mobile app landing page.

We first tried using WordPress but customizing third-party themes and getting multiple plugins to work correctly with one another proved to be far too difficult and time consuming. We even rented multiple web developers to get WordPress to work for us but they were too costly and couldn't build us the website we needed.

Brilliant Directories' stock Bootstrap theme is beautiful and functional and has more features than we even need (but are happy to have!). Our in-house team was able to quickly make custom design changes while maintaining the functionality of the website. We were even able to make our customized app landing page on the BD platform (http://www.accueilfrancophone.com/med-interpret)! Customer service was also top notch. We opted for their Professional Onboarding Plan which was definitely worth the money - saved us loads of time and helped get us up to speed on the platform. Now our team can manage the website without a problem.

I couldn't have asked for a more perfect solution. The entire team here at l'Accueil francophone is thrilled with Brilliant Directories and our investors are happy that we were able to get the website and app landing page launched quickly.

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powerDOMAINER
US
Apr 22, 2016 11:47 pm EDT
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Thats not the experience I had. I’m a web developer helping a client start up an online business and they wanted to launch a web directory but don’t know any coding. I actually told her to try out brilliant directories because they’ve worked well with me in the past. She tried the 14 day demo and thought she’d be fine to manage her own site. They set the site up for us real quick and the couple folks we talked to on the phone were laid back and friendly. This was actually the main reason why i told her to give brilliant directories a shot. They’ve always been pretty good at helping my clients out when they need it.

With this specific client, BD’s support center helped a ton. The forum was a good place for her to find answers that other people had already asked. And the direct email support was fine. It could’ve been a little quicker but she always got a response within a day. Even the explainer videos they have on youtube were useful.

All in all they really gave this client a lot of confidence to start her site. She was nervous because she didn’t think she could manage a site but the BD system really does make it surprisingly easy. Super quick to set up, easy to manage, above average support, they give you deals if you set up multiple sites… I can’t really complain. IMO they’ve got the best out of the box directory site builder. Sucks you didn’t have a good experience but for me they’ve been good to work with

GeneUK
GeneUK
US
Apr 21, 2016 2:49 am EDT
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Wow. I got a totally different experience than you did. Sounds like you got a bad rep or something. Everyone I hve dealt with at this company has been nice and helpful. Hopefully they see your complaint and maybe they can do something about it - like a free site or something :) - If i had to rate these guys, I'd give them an 8 outa 10 for support and a 12 out of 10 for the software - it's flipping awesome. Good look on your site and thanks for sharing. - Gene

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2:10 pm EST
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I wanted to know about the software of www.brilliantdirectories.com. I have emailed to the customer services and wrote all my questions. I got very rude response, and basically the rep tried to offend me, but he hasn’t responded to my questions. I was glad that I contacted them before and haven’t wasted money. I was shocked with their services and support, so of course I haven’t bought from them afterwards.

Read full review of Brilliant Directories and 6 comments

Is Brilliant Directories Legit?

Brilliant Directories earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Brilliant Directories stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Brilliant Directories's reputation as a trustworthy leader in their field. Customers can rely on Brilliant Directories's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Brilliant Directories. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Brilliant Directories resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

A long registered date for brilliantdirectories.com can be seen as a positive aspect for Brilliant Directories as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Brilliant Directories's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Brilliantdirectories.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Brilliantdirectories.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Brilliant Directories have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Brilliantdirectories.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Brilliant Directories.

However ComplaintsBoard has detected that:

  • Brilliantdirectories.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The brilliantdirectories.com may offer a niche product or service that is only of interest to a smaller audience.
  • Brilliant Directories protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

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Overview of Brilliant Directories complaint handling

Brilliant Directories reviews first appeared on Complaints Board on Feb 11, 2016. The latest review The customer services didn't help, when the software stopped to respond was posted on Feb 11, 2016. The latest complaint The customer services didn't help, when the software stopped to respond was resolved on Feb 11, 2016. Brilliant Directories has an average consumer rating of 5 stars from 2 reviews. Brilliant Directories has resolved 2 complaints.
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  1. Brilliant Directories Contacts

  2. Brilliant Directories phone numbers
    +1 (800) 771-9332
    +1 (800) 771-9332
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  3. Brilliant Directories emails
  4. Brilliant Directories address
    16321 Pacific Coast Hwy., Los Angeles, California, 90272, United States
  5. Brilliant Directories social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Brilliant Directories Category
Brilliant Directories is ranked 60 among 204 companies in the Web Design and Development category

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