The complaint has been investigated and
resolved to the customer's satisfactionResolved Bravofly / Bravonext SA — my flight was cancelled or not? I want my refund conditions!
resolved to the customer's satisfaction
Hello, I called last Saturday to your Contact Centre from Chile in order to ask the cancellation and the refund of two air tickets that I bought during last June. Your agent told me that he would contact the airlines (LATAM and Iberia) with the purpose of requesting the refund conditions in detail so that I could be in complete knowledge of them. Naturally, he also asked me to confirm the cancellation of my two flights (Bologna-Madrid, Madrid-Santiago, both for the for the 28th of February) and to confirm my e-mail address, in which I would supposedly receive the confirmation of the cancellation and the refund conditions (how much time it will take, how much money will keep BravoFly, etcetera). Nevertheless, until now, I have not received that information.
I have tried to call again to your Contact Centre but without success, so I kindly ask you to confirm this procedure that I requested last weekend and to send me all the details of the refund to my e-mail. Thank you very much.
Benjamín Figueroa L.
P.S. My ID booking is [protected], my PNR codes are GSSYYB and UEQGFZ, and my e-mail is benjamin.[protected]@ug.uchile.cl
The complaint has been investigated and resolved to the customer's satisfaction.