Brandy Melville’s earns a 1.0-star rating from 0 reviews and 12 complaints, showing that the majority of customers are dissatisfied with their purchases.
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clothing/refund
I purchased an order online and when I received the items, they were very poor quality. I returned the items paying for the return with my own money, they do not pay for return shipping. Order # US-4600231. Tracking for return 9500113904914304545148. I called customer service to inquire about my refund and was basically told I had to wait for the warehouse to process the refund. My items arrived back to their warehouse on 11.3.2024, it is now 12.19.2024 and still no refund.
Claimed loss: 166.50
Desired outcome: I want a refund
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Disappointing Customer Service: Brandy Melville Fails to Address Package Theft
So, my kid ordered some stuff from Brandy Melville and it got jacked from our porch. We had footage of the crooks and everything, but the company didn't give a hoot. Customer service didn't even try to help us out. What a total waste of cash. We won't be buying anything from them again. The way they handled this was a real letdown.
Horrendous Customer Service Experience with Brandy Melville: Don't Waste Your Money
I'm not gonna lie to you, ordering from Brandy Melville was a complete nightmare. I ordered a gift card for my niece over three weeks ago and I still haven't received anything. I tried calling and emailing the company multiple times, but it's like they couldn't care less. I don't think I've ever experienced such terrible customer service in my life. If you're thinking about ordering from Brandy Melville, do yourself a favor and don't. Trust me, you will regret it. My poor niece was so disappointed when she didn't get her Christmas gift on time. It's really too bad, because I've heard great things about their clothes, but their customer service is just shabby, if not downright awful.
Is Brandy Melville Legit?
Brandy Melville earns a trustworthiness rating of 66%
Generally safe, but check closely before sharing details.
A long registered date for brandymelvilleusa.com can be seen as a positive aspect for Brandy Melville as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Brandy Melville's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Brandymelvilleusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- Brandy Melville protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Brandy Melville. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Brandy Melville's "One Size Fits All" Policy: Is it Exclusive or Discriminatory?
Brandy Melville is a store that some might describe as exclusive, but others might call it discriminatory. The brand has a reputation of being notorious for their one size fits all items, which really just means that their clothing is made for a very narrow range of sizes, mainly XS and S, with the occasional M thrown in. This can be frustrating for many shoppers, especially those who don't fit the mold of what society deems as 'beautiful'. It's easy to see how this brand fails to appeal to people who don't have a skinny body type.
Some might call this brand fatphobic and it's easy to see why. Fatphobia is the fear and hatred of fat bodies and promotes the idea that skinny bodies are the only acceptable body type. Brandy Melville's "one size fits all" policy is a clear example of this kind of mentality. Unfortunately, this kind of attitude can make many people feel excluded and ostracized. If you don't fit Brandy Melville's standards, then you just might feel invisible or like you don't matter.
It's important to note that not everyone is going to agree with this sentiment. Some might argue that Brandy Melville is simply catering to a very specific consumer niche. After all, there are plenty of brands out there that specialize in catering to different body types. However, it's hard to ignore the fact that Brandy Melville is contributing to a harmful and pervasive mentality in our society. When we only see one type of body as desirable, it reinforces a toxic and unhealthy weight-centered mind frame. This harms individuals who don't fit the mold and perpetuates an unfair and unattainable beauty standard.
In conclusion, it's important to be aware of the message that we're sending when we buy from brands like Brandy Melville. It's commendable to take a stand against brands that promote harmful stereotypes and limit the visibility of diverse body types. Although it might be tempting to shop at places that cater to our preferred body types, it's important to consider the broader implications on society and how this one-dimensional mindset can be challenged. We all deserve to feel accepted and seen, regardless of our size or shape.
Hit or Miss: My Review of Brandy Melville's Clothing Selection and Packaging
Brandy Melville, like always, usually does an awesome job with their packaging. However, my recent order arrived without the typical tissue paper and instead had a peculiar odor to it. I was, like, a little bummed that there were no stickers or anything inside. Furthermore, the "one size fits all" clothing seems to have magically grown in size over time. I mean, why can't they make more sizes for the rest of us out here? It's, like, super frustrating. Nonetheless, their clothing selection is cute and trendy, but sometimes the quality doesn't match the price tag. Overall, Brandy Melville can be hit or miss, but it's worth it when you find that perfect item.
Brandy Melville Review: Sizing and Quality Limitations Betray Exclusivity Image
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Brandy Melville (brandymelvilleusa.com) is just one of those stores that prides itself on having an "exclusive" image. But what they fail to realize is that not everyone has the same body type, and their sizing is really limiting. Their "one size fits all" motto is really just a way to say "hey, if you're not skinny, we don't want you wearing our clothes". It's a shame, really.
Now, don't get me wrong, they do have some cute stuff. But the fact that they don't cater to a wider range of body types is just plain sad. It's almost as if they want to project this image of being edgy and cool, but they're really just stuck up and unapproachable.
And if you're thinking "well, maybe I can just alter the clothes to fit me better," think again. Not only are the clothes expensive, but they're also made out of low-quality materials. So you're basically paying top dollar for something that's not even going to last you more than a few wears.
All in all, I wouldn't recommend Brandy Melville (brandymelvilleusa.com) to anyone who values inclusivity and good quality clothing. Stick to your local thrift stores or independent boutiques that actually care about their customers and don't just want to use them as walking advertisements.
Terrible Experience with Brandy Melville's Website - Order Never Arrived and No Refund or Reshipping Offered
I placed an order on Brandy Melville's website and unfortunately, had the unpleasant experience of never receiving my items. I was charged on my credit card, but after waiting and waiting, my package never arrived. I had to contact their customer service to find out what was going on and we ended up going around in circles for a whopping 2 months. It was frustrating to say the least! They kept blaming their shipping company for the issue and never once offered to reship my products or refund my money. The only time I heard anything from them was when I had to reach out myself to try and get some type of update. Overall, it was a truly terrible experience and I would strongly advise against shopping on their website.
Brandy Melville Review: Great Quality Clothes, Watch Out for Pants Sizing
My experience at Brandy Melville was pretty good, to be honest. I went there for the first time yesterday, and I have to say I was pleasantly surprised. I've heard people complaining about this place before, but I didn't have any issues myself. The shirts that I tried on were stretchy and made with good quality materials, which I absolutely loved. However, I will say that some of the shirts were tight on my shoulders since I have big and wide shoulders. That's just a minor complaint, though.
One thing that I didn't like so much were the pants. They are really small in size, and my sister who is skinny couldn't fit into them. If you're plus-sized like me, though, you'll be happy to hear that the shirts will definitely fit you just fine.
Overall, I would definitely recommend checking out Brandy Melville. They have some great quality clothes that are worth checking out. Just make sure to keep an eye on the sizes, especially if you're looking for pants.
Horrible Customer Service Experience with Brandy Melville - Will Never Shop Here Again
So, I was super stoked to buy some gifts for my friends and fam from Brandy Melville's site. I did it on the 5th of December 'cause I wanted to make sure the goodies arrived before Christmas, ya know? But today is December 18th and when I checked the order status, it's still "processing"? Like, seriously, what does that even mean?
Since the online silence from Brandy Melville was deafening, I got in touch with their customer service via email, but didn't get a response. I then tried to connect with them on their chatline - CLOSED. And when I attempted to call them up, there was no answer!
This is just super frustrating and ridiculous! I mean, I have never had this level of trouble with any other online order ever. And what do I get for placing an order with BM? A complete lack of communication and crappy customer service! Honestly, they're winning the Worst prize for this holiday season.
I'm definitely never going to shop from them again. Like, EVER.
Mixed Feelings on Brandy Melville: Cute Clothes, Terrible Sizing and Quality Control
Stuff from Brandy Melville can be cute, but their sizing info is all wrong on the pants. The cloths wear out right fast too, which is a big bummer. I had a shirt that I just put on and then boom there's a hole! So crazy, cause I didn't even notice hearing or feeling it tear. But, cause I wore it, they wouldn't give me my money back. Jeez! Also, they can't seem to get orders straight, cause I got the wrong thing more than once.
Rude Staff, Disorganized Lines, and Mask Mandates: My Terrible Experience at This Store
This store is a complete mess. The lines are just terrible, the workers are very rude - they need to learn some manners! What is the point of having that security guard standing at the front of the store when they're not even doing their job?
It's so frustrating because my daughter loves this store, but every time we go we have the worst experience. Why isn't there someone managing the lines and keeping everything organized? And don't even get me started on the fact that they're still enforcing mask mandates - it's just ridiculous at this point.
Overall, I wouldn't recommend wasting your time at this store. The service is terrible and the workers are just plain rude. Save yourself the headache and shop somewhere else!
Great Clothes, Poor Service: My Experience at Brandy Melville
Brandy Melville's clothes are amazing. There's so many choices, high-quality stuff, and good prices, too. When I shop online there's no problems, everything flows. But I have had some experiences in-store where the workers were super mean. Like, they didn't even notice me when I was trying to pay. And when I asked for help finding something, oh boy... they just didn't care. It's like they judge you when you walk in. So the customer service is pretty trash, overall.
Overview of Brandy Melville complaint handling
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Brandy Melville Contacts
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Brandy Melville phone numbers+1 (310) 458-3879+1 (310) 458-3879Click up if you have successfully reached Brandy Melville by calling +1 (310) 458-3879 phone number 0 0 users reported that they have successfully reached Brandy Melville by calling +1 (310) 458-3879 phone number Click down if you have unsuccessfully reached Brandy Melville by calling +1 (310) 458-3879 phone number 0 0 users reported that they have UNsuccessfully reached Brandy Melville by calling +1 (310) 458-3879 phone number
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Brandy Melville social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025





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