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1.2 22 Reviews

Boohoo.com Complaints Summary

1 Resolved
21 Unresolved
Our verdict: If considering services from Boohoo.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Boohoo.com reviews & complaints 22

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Newest Boohoo.com reviews & complaints

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L
3:32 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Boohoo.com - Returned clothes that were too small.

Boohoo is a huge disappointment. I am so pissed. I ordered from them on two different occasions, on the 18th of Jan and 11th of Jan, I returned some items that were too tight in ONE package via royal mail. They received my package alright but refusing to refund me the 6 items I sent, and acting like they only saw 3, when it is obvious I sent 6. I didnt...

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C
7:49 am EST

Boohoo.com clothing not deliver as ordered since 19 December2022

I have paid for year subscription of next day delivery service with booho clothing store ,my order reverence has shown no change since 29 december2022

order number uk185993025,i order as gifts and birthday

i have follow instructions but not getting any progress

i am very stressed and disappointed.

i have been unable to speak with any member of booho ,the virtual is usless as it is repetitive asking you to come back in 2 days if not receive your order, have done so more than 5 times after two days ,i need my ordered or my hard earn money back .

I am very upset and disappointed

Desired outcome: I will like to get my order deliver in 48 hours or full refund an a written apology for stress this has caused me as i cannot function well at my job which is caring for vulnerable people.

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S
4:57 am EST
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Boohoo.com Refund for Clothing

Have been waiting over 3 months for a refund. Each time I contact them they tell me it’s been passed to the relevant team and to wait 2 weeks. Not once have they gotten back to me and this has gone on for months now. Absolutely disgraceful service from such a large company, essentially robbing people by not refunding their customers for items they have safely returned. Will not be buying from them again and would advise others not to do so unless you’re 100% sure you won’t be returning anything!

Desired outcome: To receive my refund

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Is Boohoo.com legit?

Our verdict: Complaints Board's thorough examination reveals Boohoo.com as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Boohoo.com stands out for its commitment to quality and security. Clients considering Boohoo.com should delve into its customer service record to gauge compatibility with their expectations.

Boohoo.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: Boohoo.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

A long registered date for boohoo.com can be seen as a positive aspect for Boohoo.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Boohoo.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Boohoo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Boohoo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Boohoo.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Boohoo.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Boohoo.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Boohoo.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on boohoo.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Boohoo.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 22 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
M
7:44 pm EDT
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Boohoo.com White vest

Absolutely disgusting just received the white vest it has a speck of blood I took photos and have contacted the team all they did was refund the item, wasn't till I expressed health and safety concern and told them i will take this further on my end, they then said they would contact me within 48 hours. I have recorded the entire conversation. Please help me to resolve this matter.

Desired outcome: Disgusting blood droplet the entire order should be refunded and the factory at the time needs to be looked into

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M
7:16 pm EST

Boohoo.com Advertising

I went on the boohoo.com. Au site for the first time and was absolutely disgusted. Every single model looks like a wannabe beyonce porn star. They look forceably provocative and uncomfortable. To add to that, their 'plus size' models are in no way shape or form plus size, and then to top it off they've included 'jumbo models who you would expect to just be plus size! How degrading is that to call someone a jumbo model. I was appalled at every single picture, im a size 10 and workout everyday so have nothing to be ashamed of, and yet it made me feel [censored] about myself and I couldn't stand to keep scrolling. Who on earth would want to buy from a place like this. Completely blown away to the point I have now spent 10 minutes searching for how to make a complaint.

Desired outcome: Show some respect and focus on building women up not tearing them down.

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A
11:10 pm EST

Boohoo.com poor customer service

I placed an online order at the end of Nov and paid express to have my item within 4 business day. My item was shipped 28/11/17 and arrived 20/12/17. My shipping cost was refunded but I asked several times for either a partial refund due to the inconvenience/having to go out and purchase additional items for my event as my purchase didn't arrive by the specified time frame. My parcel was lost for some time and no one could tell me exactly where it was/when I would receive it/had conflicting responses as to what happened and why there was a delay. Whilst I was in contact (each time with a different member of staff) I asked to be reimbursed for the inconvenience and everyone continued to ignore my question. I was happy to receive a store credit but again everyone ignored my request. Finally today all I am getting in response is I can only get a refund if I return the items (but I actually quite like them) and again ignoring my request regarding store credit. I first notified you about this on the December 7th, 2017.

Your customer service is poor and extremely frustrating as you cannot have an ongoing conversation with person. Each time a response is submitted it is a different person. My requests were outright ignored. It's a joke.

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G
7:48 am EDT

Boohoo.com shop elsewhere

Geez, so terrible. I am just out of words...
Your customer service is a joke. If any problem occurs you offer nothing instead and don't resolve it at all...
What kind of service is that?
You have been operating for several years, was it so hard for you to improve everything that people tell you about? For example, your sizing charts. They are ridiculous and wrong.
Bad place for shopping.

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J
3:49 am EDT

Boohoo.com Stay away

Never thought I would complain about them, I've been their regular customer and everything was fine. I have no idea why they changed, but it's not for the best, for sure. Maybe they changed their management, who knows.
Long story short, I've been waiting for my refund for two months. I wrote them many times, sent receipts, the package itself and that it was in a good condition before shipping, and that I opened it it was already damaged. I don't know what else they need, I'm honestly tired.
Please, stop it, it's not funny.
I advise you to stay away from them or order those things you are sure you won't return (don't know what it could be though)

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H
2:15 am EDT

Boohoo.com I do not recommend them

I bought from Boohoo in the past and I can't say that I was 100% happy. They often made mistakes and were highly unprofessional.
In my opinion things only got worse. I bought an item from Boohoo and paid extra money for fast delivery and despite that they did not apply the expedited shipping. It took forever to get my item and these thieves refused to refund the money I paid for shipping service. That was absolutely ridiculous and they only lost a customer.
I don't want to deal with Boohoo in the future, this site is a total money waste. I do not recommend them.

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6:38 am EST
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Boohoo.com Never received my items. Horrible experience!!

I made a order early in December last year, only to get an email from the company that their orders are being held in customs. After a little more than a month or so, I received another email stating that I will get a refund and still get my order.
I received a new tracking number and wasn't able to track it. After some time it said " delivered"but I never received it. So I was not in fact compensated in any way for what is their fault.
I also paid for express delivery on another offer around that time and received it more than two weeks later. They are unfair and I will never buy from them again.

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K
4:00 pm EST
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Boohoo.com Product

I paid for express shipping and my items came 2 weeks later. Not to mention one of the items was so musty I can't believe they would pack it to sell. They obviously gave me used clothing and attempted to cover it up with stinky perfume. Never order from this company you will regret it! I even contacted them via email requested for a supervisor to call me. They ask for a time for the supervisor to call me, I gave it to them, still no call. They don't care about their customers only prodviding damaged clothes (again musty clothing ) and canned email responses.

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1:28 am EST

Boohoo.com Never received my package & boohoo has not answered a single email concerning this issue

I ordered a package around Black Friday and was told to expect my package around December 9th. It's now December 21st and I haven't received my package or any updates about its status. Until a few hours ago the tracking website still said the expected arrival date of my package was December 9th. Now they have no record of my order when I try to track it. I've reached out to Boohoo 3 times with nothing more than a generic message & what I perceived as a threat if I inquired about my package again. After a week had passed since I wrote my first message, I wrote BooHoo a second time. Just as my first message went unanswered, my second message provided no input or update on what was going on with my package. It was well after the 48 hour mark when I wrote Boohoo for a third time... This time I did receive an email. However no information that was relevant to the situation was included in the email. I perceived their response as a threat if I were to write them again asking about my package. I was told not to write another email bc it would just push me further down the query. The exact words were as such:
"We’re on it so please don’t send more than one email as it might push you further down the queue, and that’s the last thing we want!"
I normally never order from a store that doesn't have a customer service number & this experience has validated that thought process. They were Christmas gifts so it definitely isn't an ideal situation but I believe I'm going to have to file a fraud charge w my bank against this purchase. I can only assume they have no intention of delivering my package or responding to any of my inquiries about it.

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7:08 am EDT

Boohoo.com Terrible!

I saw a lot of terrible reviews about Boohoo, but still decided to give them a chance. I have purchased a lovely dress from Boohoo and could not wait to get it. Three weeks passed and I thought that it was taking too long so I contacted Boohoo customer service and asked what was going on. Their rep said that my order was on its way and after I asked they gave me a tracking number. Unfortunately it was not working. Then I asked for a refund but they claimed that was not possible and asked me to be more patient. Still waiting for my order! I'm never buying anything from Boohoo again!

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2:45 am EDT

Boohoo.com Terrible experience

These people are liars! Purchased some clothing from Boohoo and when my package finally arrived quality of the clothing was extremely cheap and there were also several small damages. I contacted their customer support and they said that I have to pay for the return shipping. Then I went to their website and spent some time reading their return policy and it stated that all returns are free and that there was supposed to be a return label in the package. I checked the package again, but there was no label. Contacted Boohoo support and he said that they cannot accept my return without the return label! So, basically I lost my money.

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9:45 am EST

Boohoo.com Unacceptable

I purchased a jacket from Boohoo but the jacket I received was too big for me, so I decided to return it in order to get a smaller one. When I contacted customer support they said that there will be no returns and no exchanges. They offered me a refund. That was pretty strange. Anyways, I returned the item and even paid for the return shipping. Which was ridiculous that I had pay to return something that I did not want. I contacted them a couple of times and all they said was that it's normal for returns to take this long. Several weeks later I received a message from them stating that they never received the jacket, so they cannot offer me a refund. Don't order from this site. They make returns absolutely impossible.

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A
9:44 am EST

Boohoo.com Worst store ever

I had a coupon code for free shipping plus 25% off! So I decided to order something from Boohoo. I received a payment confirmation email and realized they gave me only $5 discount. I immediately contacted Boohoo customer service and was told that there was nothing they could do. So I asked them to cancel, but they refused and told that my order had been shipped. The only option they gave me was to return the items, pay for return shipping, and reorder. Absolutely ridiculous! This solution is unacceptable, because it sounds like a scam to me.

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L
7:48 am EST

Boohoo.com Worst store ever

This is seriously the worst company I've ever! Products on their site look great, but in reality items are very poorly made. I was disappointed with my order so I had to return everything I ordered. I buy most of my clothes and accessories online and I never experienced something like that! Even worse is their absolutely disgusting customer service. Actually I doubt they even have a customer support. I had to contact them because I had some issues with the return package. At first they ignored me, but I finally received a message from them the reply was very rude and impolite. I will never buy from Boohoo again and highly recommend to stay from this company!

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E
7:35 am EST

Boohoo.com Poor customer service!

I ordered five cute looking dresses from Boohoo with and paid extra for my items would e delivered within few days. Later they contacted me and told there was a problem with my post code, but it seemed strange. I also ordered some things from others sites using the same address and post code. And there were with no problems. I asked them about the problem, but they didn’t reply anything about it. Three weeks later my order still was not delivered. I sent them many emails, but their email system is so slow. Then I found their account on Twitter! But I was shocked, because it was full of negative comments about their customer service. Later I received an email from them stating they have no idea where my order was. And each time they said the same thing. I also left a negative review about them on Twitter and I will continue doing that!

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M
3:41 am EDT

Boohoo.com They overcharged me and haven't provided any info

Scam, scam, scam. I ordered 3 pairs of jeans from the website www.boohoo.co.uk. I needed to pay $356.89, but these jerks charged me for $420. For what? I have no idea, as well as I couldn’t get any replies from them. The seller provided wrong email address and no phone number. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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4:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Boohoo.com Delivery to old address

I placed an order for clothing to come to my only address which I have been at for over 6 months. Boohoo sent a confirmation email saying it'd be delivered to an old address they had on file. They also charged to the old address for my card payment!
I emailed them several times and tried calling all day. I then had an email saying the parcel had been deilvered - to the old address on file. They have refused in any way to help sayibng they received no emails and that its has delivered to the old address as thats where the last order was set for even though i had changed my address in the account section! They have now taken £154.99 of my money and refuse to retrieve the parcel (which is doubtful to be received) They said it was down to me to retrieve the parcel.
Where do I stand as obviously I have not signed for it either?

Please can you help

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