Boingo Wireless review: Subpar bandwidth; bad technician response times - avoid at all costs

They will not send technicians out after hours or on weekends. If there is a power outage or storm on Friday late afternoon, they will not reset or fix their towers until Monday. They will send random texts saying technicians are working the problem, but in the 5years I've had Boingo, they have never restored their service in a timely manner. And that is if they know there is a problem. I have called the service line asking for an update and all the phone operators say is that they see a note that technicians are working it or that they see no issues at all.

The service itself is [censored]ty. It takes a while for even YouTube videos to load. In that I guess you get what you pay for. Without competition Boingo exploits their customer base and instead of rising to the challenge to produce better service, they do the very minimum to keep their contract.