Bob's Discount Furnitureoutback power reclining sofa

B
This review was posted by
a verified customer
Verified customer

Bought the Outback Reclining Sofa. (waited 6 weeks) Looks really good with a well design. Metal framework and reclining brackets look also good. The problem is after only 3 weeks the foot rest cracked in half under the fabric. Reaching my hand in I can feel that the support on the foot rest is just a piece of fiber board or plastic and not wood. Called CS who sent a "technician" to look at it. Like other reviewers the gentleman who came didn't speak English very good and had just a small plastic case with parts. He decided it was broken and made a "temporary" fix by cutting a piece of 1 X 3 and slipping in between the fabric. Said someone would call with a "permanent" fix. No phone call so decided to fix it myself, which is 10 times better than the original material. Would not buy and furniture again from Bob's. Poorly made.

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