Bob's Discount Furnitureoutback power reclining sofa

This review was posted by
a verified customer
Verified customer

Bought the Outback Reclining Sofa. (waited 6 weeks) Looks really good with a well design. Metal framework and reclining brackets look also good. The problem is after only 3 weeks the foot rest cracked in half under the fabric. Reaching my hand in I can feel that the support on the foot rest is just a piece of fiber board or plastic and not wood. Called CS who sent a "technician" to look at it. Like other reviewers the gentleman who came didn't speak English very good and had just a small plastic case with parts. He decided it was broken and made a "temporary" fix by cutting a piece of 1 X 3 and slipping in between the fabric. Said someone would call with a "permanent" fix. No phone call so decided to fix it myself, which is 10 times better than the original material. Would not buy and furniture again from Bob's. Poorly made.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.